Huilo Huilo Nawelpi Lodge

Huilo Huilo Nawelpi Lodge, a Michelin Key Selected property nestled in the heart of the Huilo-Huilo Biological Reserve in Los Lagos, Chile, offers a unique blend of rustic luxury and profound immersion in nature. The lodge, whose name means "Spirit of the Puma" in the Mapudungun language, aims to provide an exclusive and tranquil escape on the banks of the Fuy River.

1. Overall Rating & Sentiment

The overall sentiment for Huilo Huilo Nawelpi Lodge appears to be polarized, ranging from "Exceptional" to "Terrible" among guests. While many reviewers laud the stunning natural surroundings and the exclusive, peaceful atmosphere, a significant number express strong dissatisfaction, particularly regarding service quality and the condition of the facilities. Its Michelin Key selection points to a recognized standard of quality and design, but recent guest feedback suggests inconsistencies in the actual experience.

2. Key Highlights

Guests consistently highlight the lodge's breathtaking natural setting as a major draw, offering peace and privacy amidst the Patagonian forest. The exclusive bungalows, many with private terraces overlooking the forest and river, are a cherished feature. Amenities such as private rooftop hot tubs and fireplaces contribute to a luxurious and immersive experience. The opportunity for outdoor activities and the sense of being truly "inside the woods" are also frequently praised.

3. Room Quality

The Nawelpi Lodge boasts 12 bungalows, each approximately 60 to 64 square meters, designed with rustic-chic wood-beamed interiors and parquet floors. These suites are characterized by their comfort and tasteful decor, providing a feeling of sleeping within the forest. A standout feature in all guestrooms is the inclusion of private rooftop hot tubs and fireplaces, along with private terraces offering views of the forest and river. Rooms also include free in-room WiFi and minibars with some free items. Guests have noted the beds are comfortable with good quality linens and pillows.

4. Dining Experience

The on-site local cuisine restaurant, Club House Nawel, serves breakfast, lunch, and dinner. It offers a menu that fuses the culinary traditions of indigenous peoples and settlers. A complimentary breakfast buffet is included with stays. While some guests praise the "excellent gastronomy and atmosphere," others have described the food as "terrible."

5. Service & Staff

Feedback on service and staff is highly contradictory. Some guests have reported "excellent" and "attentive" staff, with specific mentions of friendly and helpful individuals in the restaurant. They appreciate the personalized attention, with a guide dedicated to Nawelpi guests, experienced in adventure tourism. However, a recurring complaint describes the service level as "terrible," with staff being "like floating clueless ghosts" and an "indifferent attitude."

6. Location & Accessibility

Huilo Huilo Nawelpi Lodge is strategically located within the private 100,000-hectare Huilo-Huilo Biological Reserve, offering a deeply secluded experience. It's situated on the riverwalk, approximately 1.6 miles (2.6 km) from the main Huilo-Huilo Biological Reserve entrance and on the banks of the Fuy River. This location makes it an ideal base for exploring the region's glacial lakes, volcanoes, and hot springs. While typically accessible by car, it is also noted as being accessible by helicopter or boat for a truly exclusive arrival. Nearby points of interest include Portal La Leona and Portal de Los Ciervos. An airport shuttle service is available for a surcharge.

7. Value & Pricing

As a luxury lodge, Huilo Huilo Nawelpi Lodge's rates reflect its exclusive nature and amenities. Prices reportedly begin around $200 USD per night. However, some guests have expressed concern over "many hidden extra costs," including potential per-night reception fees and service charges. Chilean VAT (19%) may also apply for local residents or if payment is not made in USD by foreign tourists.

8. Common Complaints

Several recurring issues appear in negative guest reviews. The most prominent complaint revolves around the poor quality of service and indifferent staff attitude. Other criticisms include the lodge feeling "freezing" in common areas and rooms where "almost nothing works". The food quality has been a point of contention for some. Additionally, some guests have noted the property's condition, suggesting it is "old and in need of overhaul," and have highlighted unexpected or hidden additional charges. Noise-free guestrooms cannot be guaranteed, and children under 13 are not permitted at the property or in the pool without adult supervision. The property is also closed during certain months (April, May, June, July, August).

Sources

1. huilohuilo.com
2. lostworld.com
3. interpatagonia.com
4. expedia.com
5. hotels.com
6. michelin.com
7. booking.com
8. booking.com
9. huilohuilo.com
10. expedia.com
11. hoteles.com