Hu. Hotel

Hu. Hotel, Memphis: A Michelin Key Selected Property - Comprehensive Review

Hu. Hotel in Memphis, a Michelin Key Selected property, generally receives positive feedback, particularly for its prime location and the helpfulness of its staff. The hotel, housed in a renovated 1905 bank building, offers a blend of historic charm and modern sophistication.

1. Overall Rating & Sentiment

The overall sentiment for Hu. Hotel is largely positive, with average ratings typically ranging from "Good" to "Excellent." Guests frequently praise the hotel's stylish ambiance and convenience. However, some recurring issues, primarily concerning cleanliness in certain areas and occasional service inconsistencies, lead to a mixed experience for a minority of guests.

2. Key Highlights

Guests consistently love the following aspects of Hu. Hotel:

• Location: The unbeatable central location is a major draw, placing guests within easy walking distance of major attractions like Beale Street, the Mississippi River, Memphis Riverboats, and the National Civil Rights Museum.
• Design & Ambiance: The hotel boasts a sleek, contemporary design with modern decor and attention to detail throughout the property. The transformation of a 1905 bank building has resulted in a "cool vibe" with original features, ornate tiled floors, and large windows.
• Rooftop Bar (Hu. Roof): The indoor/outdoor rooftop bar offers panoramic, stunning views of the Mississippi River, especially at sunset, and is frequently highlighted as a fantastic amenity.
• Staff Hospitality: Many guests commend the staff for being friendly, helpful, welcoming, and professional, often going above and beyond to ensure a comfortable stay.

3. Room Quality

The rooms at Hu. Hotel are generally described as spacious, comfortable, clean, and well-appointed. They feature modern amenities such as 32-inch flat-screen cable TVs, complimentary WiFi, refrigerators, coffee-making facilities, en-suite bathrooms, and safety deposit boxes. Beds are often highlighted as being very comfortable, ensuring a restful night's sleep. Some rooms offer city views or even views of the Mississippi River. However, a few guests have noted that while the rooms are generally clean, some aspects like windowsills might be dusty or carpets in hallways could use refreshing as the building is an older property.

4. Dining Experience

Hu. Hotel offers dining options including "The Diner Redefined," which serves nostalgic traditional Southern cuisine, and a café. A breakfast buffet is available for purchase, typically costing around $10 per person. Guest opinions on breakfast are mixed; some find it "great" and "lovely with plenty of choice of cold food," while others feel it's more akin to a hostel breakfast and lacks hot food variety or consider it "simply pitiful" for the price. The Hu. Roof bar is consistently praised for its views, though drink prices have been mentioned as expensive outside of happy hour.

5. Service & Staff

The service and staff at Hu. Hotel are frequently praised as one of its strongest assets. Guests describe them as excellent, friendly, helpful, welcoming, and professional. Many appreciate their willingness to assist with requests and recommend local attractions. Some individual staff members are even specifically called out for their exceptional service. However, there have been isolated reports of unapproachable or unhelpful staff members, and instances of miscommunication, particularly concerning billing, have been noted.

6. Location & Accessibility

The Hu. Hotel boasts an exceptional location in Downtown Memphis, earning high ratings for accessibility. It's conveniently situated within a 5-minute walk of the Mississippi River and Memphis Riverboats, and just a short stroll from Beale Street, the city's vibrant entertainment district. Other nearby attractions include AutoZone Park, Mud Island River Park, and the National Civil Rights Museum. Memphis Central Station is less than two miles away, and Memphis International Airport is approximately a 20-minute drive. Guests generally feel safe walking in the area at night. The hotel also offers discounted access to a nearby fitness facility.

7. Value & Pricing

Guests generally consider Hu. Hotel to offer good value for its price, especially given its style and convenience. Room rates can start from around $64. Compared to the average price of a hotel room in Memphis, Hu. Hotel is seen as providing "incredible value" for its luxurious amenities and service. Parking is available for a fee, though some guests have found the parking area to be dark or expensive, with potential issues of being double-charged.

8. Common Complaints

While largely positive, recurring criticisms include:

• Cleanliness Issues: Some guests have reported dissatisfaction with the cleanliness of certain rooms and common areas, citing issues like stained carpets, dirty walls, or rooms not being cleaned during their stay. One severe review mentioned "filthy floors, dried up blood stain on the comforter," and a "huge circular urine stain in center of mattress."
• Billing Problems: A few guests have experienced issues with incorrect charges, such as being double-charged for their stay or for parking, and difficulties in resolving these issues.
• Dated Aspects: Despite a renovation completed in August 2021, some guests still perceive parts of the hotel, like hallway carpets or certain room fixtures, as outdated or in need of refresh or repair.
• Breakfast Quality/Value: The breakfast, while a buffet, has received mixed reviews, with some finding the hot food selection limited or the overall experience not matching hotel expectations for the price.
• Rooftop Bar Pricing: While the views are spectacular, the prices for drinks at the rooftop bar have been noted as expensive.

Sources

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