Hotel Nyack, a JdV by Hyatt Hotel

Hotel Nyack, a JdV by Hyatt Hotel: A Comprehensive Review

Hotel Nyack, a JdV by Hyatt Hotel, located in the Catskills & Hudson Valley, stands out as a Michelin Key Selected property offering a unique blend of industrial chic and playful design. While generally well-regarded for its aesthetics, attentive staff, and culinary offerings, potential guests should be aware of recurring issues, particularly concerning noise.

1. Overall Rating & Sentiment

The general consensus for Hotel Nyack is positive, with many guests praising its stylish decor, cleanliness, and friendly staff. It often receives "Very Good" to "Exceptional" ratings. However, a significant undercurrent of sentiment points to frustrating noise issues, which can impact the overall stay experience.

2. Key Highlights

Guests frequently highlight the hotel's distinctive "new age bare bones brick warehouse vibe" or "elegant-industrial-shabby chic" design as a major draw. The visually stunning and whimsical decor, from high ceilings to unique furnishings and even skull-patterned carpets, is consistently praised.

• Design: The hotel, housed in a former factory, boasts a loft-style, industrial-chic aesthetic with high ceilings and exposed brick. The interiors are described as visually stunning and whimsical, featuring patterned wallpaper, decorative mirrors, and unique furnishings.
• Service: The staff is frequently lauded as helpful, friendly, attentive, and accommodating.
• Location: Its convenient location, directly off the highway and close to downtown Nyack and the Mario Cuomo Bridge, is appreciated for accessibility to local attractions, dining, and shopping.
• Amenities: The hotel offers a seasonal outdoor pool with a poolside bar, a fitness center, and a hot tub. Free WiFi and parking are also available. Complimentary coffee, fruits, and homemade granola bars in the lobby each morning are a welcome touch.

3. Room Quality

The rooms at Hotel Nyack are described as sleek, contemporary, and clean, with a comfortable and well-appointed feel. They feature high ceilings, often parquet or wood flooring, and are outfitted with pillowtop beds and Frette linens. Many rooms include 47-inch flatscreen TVs and Keurig coffee machines. Some suites offer balconies with views of the Hudson River or the Mario Cuomo Bridge. However, a recurring complaint relates to "very thin walls" and poor sound insulation, leading to noise from neighboring rooms and events. Some guests have also mentioned issues with showers only reaching lukewarm temperatures and poorly constructed bathrooms with gaps in tiling. Lack of smart TVs in rooms has also been noted.

4. Dining Experience

The on-site restaurant, FARM, generally receives positive feedback. It is described as a perfect spot for a bite to eat, with delicious, locally sourced, and well-prepared food. Breakfast, whether buffet or à la carte, is highly rated, with some guests enjoying a complimentary breakfast voucher as part of their loyalty benefits. Dinner at FARM has also been enjoyable, though service can sometimes be slow. The bar/lounge area is available for unwinding with a drink.

5. Service & Staff

Guest feedback on service and staff is largely positive. Many reviews commend the staff for being exceptionally friendly, attentive, and accommodating. Specific mentions include helpful front desk personnel and excellent restaurant staff. The quick check-in process is also a positive point. In cases of issues, such as noise complaints or room problems, the staff, particularly night managers, have been noted to be apologetic and proactive in offering solutions like point refunds or room changes.

6. Location & Accessibility

Hotel Nyack's location is considered highly convenient. It is situated directly off the highway, providing easy access to the Tappan Zee Bridge (now Governor Mario M. Cuomo Bridge) and major routes. Downtown Nyack, with its various shopping and dining options, is often within walking distance or a short drive. The hotel is also a practical choice for those visiting nearby attractions in the Lower Hudson Valley, including Nyack Hospital. The hotel is committed to accessibility, offering accessible routes to public areas, guest rooms, and facilities like the pool and fitness center. Free private parking is available on-site, along with EV charging stations.

7. Value & Pricing

The Hotel Nyack is generally considered to offer reasonable pricing, though it has transitioned from a Category 2 to a Category 3 Hyatt property. Room prices on KAYAK have ranged from $160 to $280 in recent weeks, with Sundays and Mondays typically offering the best deals, and Saturdays being the most expensive. The low season (June and November) may also offer cheaper rates. While guests appreciate the overall experience, some concerns have been raised about hidden fees, particularly a resort fee which guests feel lacks transparency.

8. Common Complaints

The most prevalent and consistent complaint across reviews for Hotel Nyack is the significant issue of noise.

• Poor Sound Insulation: Guests frequently report "paper thin walls" and exposed ceilings with metal I-beams that amplify sound from adjacent rooms, hallways, and even rooms several doors away. This includes hearing neighbors' conversations, TVs, and other activities.
• Event Noise: The hotel caters events (such as salsa nights, bat mitzvahs, or proms) in its event spaces, bar, and ground-floor restaurant, which can lead to very loud music and bass vibrations felt in guest rooms, especially on the second floor. Some guests have expressed a wish for the hotel to warn guests about potential event noise.
• Highway Noise: Some noise from the adjacent highway has also been mentioned.
• Room Maintenance & Amenities: Other issues include some older fitness equipment needing renovation, inconsistent room service, and issues with water seepage or flooding in some rooms during heavy rain. Some bathrooms have been noted for poor construction with holes in walls or gaps in tiles.
• Lack of In-Room Amenities: An empty mini-bar, lack of an actual table in living rooms of suites, and the absence of microwaves in rooms have been mentioned as inconveniences. Being unable to keep a bottle opener in the room due to a "no sharp objects" policy was also a point of frustration for one guest.
• Resort Fees: Some guests feel that the value of the amenity fee, which covers parking and Wi-Fi, is unclear and lacks transparency.

Sources

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