Hotel Bellevue Obergurgl
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Hotel Bellevue Obergurgl · Obergurgl, Austria
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Expert Review: Hotel Bellevue Obergurgl
Hotel Bellevue Obergurgl, nestled in the picturesque Obergurgl, Austria, is a Michelin Key Selected property that generally receives high praise for its blend of traditional Austrian charm and modern luxury, especially appealing to those seeking a sophisticated mountain retreat.
1. Overall Rating & Sentiment
The general consensus for Hotel Bellevue Obergurgl is overwhelmingly positive, with many guests describing their stays as superb, excellent, and magnificent. The hotel is frequently lauded for its friendly atmosphere and high standards. However, there are a few isolated, very negative reviews that contrast sharply, calling the hotel "unfriendly" and "terrible value for money".
2. Key Highlights
Guests consistently highlight several outstanding aspects of Hotel Bellevue Obergurgl. The superb accommodation, excellent food, and friendly, helpful staff are frequently praised. Its prime location with ski-to-door access or a very short walk to ski lifts is a major draw for winter sports enthusiasts. The modern spa facilities, shared with its interconnected sister hotel, Hotel Austria, are a significant highlight, featuring indoor and outdoor pools, saunas, steam rooms, a whirlpool, and a relaxing area with stunning mountain views. The hotel is also noted for its family-friendly amenities, including a kids' club, playroom, and games room, along with spacious family rooms.
3. Room Quality
The rooms at Hotel Bellevue Obergurgl are described as excellent, spacious, clean, and comfortable. Many have been recently renovated and feature warm, neutral colors, traditional wood paneling, and elegant design, creating a relaxed atmosphere. Guests often appreciate the fantastic mountain views, especially from rooms with balconies. Standard amenities typically include a sofa bed, work desk, free WiFi, satellite TV, hairdryer, and safe.
4. Dining Experience
The dining experience at Hotel Bellevue is a significant highlight, consistently receiving "superb" and "excellent" feedback. The hotel emphasizes high-quality, local, and regional ingredients. A half-board option is common and typically includes a sumptuous breakfast buffet with a wide variety of fresh, regional, sweet, and savory specialties, an afternoon snack, and a multi-course (often 5-course) evening dinner with a salad buffet. Dinner is sometimes taken at the Gourmet & Wine Hotel Austria, the interconnected sister property, which is also lauded for its fine dining and extensive wine cellar featuring Austrian and international selections.
5. Service & Staff
The service and staff at Hotel Bellevue Obergurgl are largely commended for being friendly, helpful, efficient, well-trained, professional, and attentive. The Steiner family, who have run the hotel for generations, are often highlighted for their warm welcome and personal attention. Madame Steiner, in particular, has been praised for her professionalism and dedication to ensuring guests receive the best service. However, a few contrasting reviews exist, with some guests reporting unfriendly or rude behavior, specifically mentioning the manager.
6. Location & Accessibility
Hotel Bellevue Obergurgl boasts an elevated, peaceful location just above the center of Obergurgl, offering stunning panoramic views of the surrounding Ötztal Alps. It's exceptionally well-suited for skiing, providing ski-to-door access or being just a short stroll (5 minutes, or 100-300 meters) from the nearest ski lift, such as the Hohe Mut gondola. The village center is also within easy walking distance (180-300 meters). The hotel offers free on-site private parking. In the summer, the Ötztal Inside Summer Card is often included, providing free access to cable cars, public buses, swimming pools, lakes, and museums.
7. Value & Pricing
While many guests consider Hotel Bellevue Obergurgl to offer good value, some reviews indicate that for the price, the experience "should be a bit more". Conversely, a few negative reviews have deemed it "terrible value for money". Pricing for a 7-night stay can vary significantly based on the season and room type, with examples ranging from approximately £1,489 to £3,035 per person. Guests should also factor in a resort tourist tax of approximately €5 per person per night for those aged 15 and above, payable locally.
8. Common Complaints
Despite the largely positive feedback, some recurring issues or criticisms have been noted. A few guests have experienced unfriendly staff or management. In the spa area, some found the "textile area" to be a bit crowded. One review mentioned a low shower in the bath, making it difficult to stand under. While dining is highly praised overall, one guest noted the food wasn't to their liking. Additionally, one reviewer commented that their room was quite small compared to a previous stay.
Sources
Google Reviews
106 reviews
Recent Guest Reviews
Jonny Ince
We really enjoyed our stay. The rooms were spacious, featuring a large bath and a very powerful shower, and everything was spotlessly clean and tidy. The food was excellent, 10/10 no notes, we genuinely looked forward to dinner each day. Creative and exciting dishes.The staff were incredibly friendly, chatty, and always helpful. Special mention to Zoltan and his amazing cocktails, absolute top bl...
Response from the owner
Dear Mr. Ince,<br><br>Thank you so much for your fantastic review and for sharing such a detailed impression of your family holiday with us at Hotel Bellevue****superior.<br><br>We’re delighted that y...
Harriet Chattaway
We had such a wonderful week here. Amazing facilities, the room was spotless and the food was incredible, but the staff were the real highlight. My 4 year old son was with us and they were so friendly and accommodating, they went above and beyond to make sure that we were catered for. I did not get to thank them before we left but I am so grateful for their hospitality, my son is still talking abo...
Response from the owner
Dear Ms. Chattaway,<br><br>Thank you so much for your heartfelt review and for spending your family holiday with us at Hotel Bellevue****superior.<br><br>We are absolutely delighted to hear that you h...
Maon Jacobson
This must be the worst hotel in Europe. Stay away. I read their response and updated my review to inform and warn anyone of their practices: This owner suggests that he had the right to charge me the cancellation fee. I have proof via emails that the cancellation fee was €1800, which is already a lot of money. I had paid a deposit of €2500 and they were supposed to refund me the difference between...
Response from the owner
Dear Mr. Jacobson,<br><br>Your review is misleading. You were not a guest at our hotel. You booked two rooms and later cancelled them, and a cancellation fee was charged in accordance with our clearly...
Zoltan Földhazy
This is a Top-Notch Place. Service level and ability to listen to guests is outstanding and natural, not to formal. All the staff we met are very friendly and attentive. The boss lady is participating in the daily work and seems to have perfect overview. All details are in perfect order all the time. The food is next level. Brillant 5 course dinners included in the half board. Variating and neatly...
Jim O'Hagan
We had a wonderful week at the Bellevue - travelled with crystal. Food was excellent, large buffet breakfasts and dinners were an enjoyable 5 courses each evening. The staff are exceptionally kind and helpful with whatever you need - Simone runs a tight ship and is always ensuring her guests are happy. Our room was in the annex which meant a small outdoor walkway to the main hotel however it gave ...
Robert Frost
A very BIG thank you to all the staff at the Bellevue we had a fabulous stay, Zoltan on the bar could not have been more welcoming and friendly. The hotel was spotlessly clean including the pool and spa area. The breakfast and dinner was impeccable. We had a great time and will definitely be returning.
