Gastwerk Hotel Hamburg
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Hotel Details
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Gastwerk Hotel Hamburg · Hamburg, Germany
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Expert Review: Gastwerk Hotel Hamburg
Gastwerk Hotel Hamburg, a Michelin Key Selected property, consistently receives positive feedback for its unique industrial-chic design, comfortable accommodations, and attentive service. It is recognized by Hotelstars Union as a 4-star Superior property, often appearing as 4.5 stars on booking platforms.
Overall Rating & Sentiment
The general consensus for Gastwerk Hotel Hamburg is highly positive, with guests frequently describing their stays as "super comfortable" and a good balance of "warmth, comfort, and industrial chic design". The hotel offers a relaxing retreat, making it a favorite for those who appreciate its unique aesthetic.
Key Highlights
Guests particularly love the hotel's striking industrial design, which skillfully integrates exposed brickwork, steel beams, and lofty spaces within a painstakingly renovated former gasworks building, making it Hamburg's first design hotel. The lobby is noted for its bright and airy atmosphere with sky-high ceilings. Amenities include a spa with a relaxation area, treatment rooms, sauna, and steam room, as well as business and conference facilities. Guests can also enjoy a guest-pass arrangement with a nearby gym.
Room Quality
The rooms at Gastwerk Hotel Hamburg are described as "uncannily bright and airy," with many featuring floor-to-ceiling windows. The interior design is modern yet accessible, showcasing exposed brick and muted colors, complemented by classic high-design furniture and modern necessities like high-speed internet. Specific room types, such as the XL Loft, are highlighted for their spaciousness, extra-high ceilings, warm velvet textures, a separate closet room, espresso machine, yoga mat, and comfortable beds. Business Lofts are typically 30 square meters and include a large bed, a bathroom with a rainforest shower (some with bathtubs), a flat-screen TV, and a work area. Artwork within the rooms often features photographs depicting the hotel's historical past.
Dining Experience
Restaurant Mangold, the hotel's on-site dining establishment, is praised for its loft-style ambiance with exposed brickwork and offers an all-day menu that presents "fresh, original surprises" with a mix of cuisines from five continents. One guest described a "heavenly" seafood dish and a delightful tonka bean crème brûlée, complemented by attentive staff who provided excellent wine recommendations. Breakfast is served buffet-style and costs approximately EUR 26 per person. While generally considered "very good," some guests find the breakfast price to be "a bit too expensive." The evening bar also receives positive mentions for its great atmosphere and good background music.
Service & Staff
The hotel's staff is consistently commended for being "very friendly and helpful," and embodying a "genial hospitality that goes far beyond mere customer service". Reviewers have specifically noted kind and bright restaurant staff and cheerful reception personnel. In instances of minor issues, such as anticipated room service delays, staff have proactively provided complimentary amenities like capsule coffee and nuts.
Location & Accessibility
Located in the Altona district of Hamburg, specifically in Bahrenfeld, Gastwerk Hotel Hamburg is approximately six kilometers from the city center. While not directly downtown, it is easily accessible by a short cab ride. The surrounding neighborhood is noted for an influx of creative industries, contributing to a developing scene of restaurants and nightlife. Public transportation is readily available, with a bus stop (Bornkampsweg) just a few steps from the hotel. The hotel is 8.8 km from Hamburg Airport.
Value & Pricing
The Gastwerk Hotel Hamburg is considered a highly recommendable stay, though it is "not a bargain". Prices for a one-night stay for two adults can start from approximately $136.49, excluding taxes and fees, with room rates generally ranging from $107 to $246 USD. An additional culture & tourism tax from the city of Hamburg will be added to the room rate and must be paid on-site. Self-parking is available for EUR 15.00 per day.
Common Complaints
Recurring criticisms are infrequent, but some guests have commented on the breakfast being "very good, but a bit too expensive". Minor inconveniences, such as room service not running smoothly, have been noted, but these were mitigated by proactive staff compensation.
Sources
Google Reviews
2,258 reviews
Recent Guest Reviews
Andrew Lynham
Amazingly beautiful hotel, even breathtaking. Not a cheap hotel, difficult with parking, very limited spaces and quite a congested area. Everything is extra, breakfast, EUR 52 for 2 people, sauna, you need to rent for 2 hours, EUR 19 per person for guests, at least double that for non guests. Ever sat in a sauna for 2 hours, me neither. All the extras and lack of some inclusive spa facilities det...
Response from the owner
Dear Andrew,<br>thank you very much for your stay and your review. We are glad to read that you enjoyed a pleasant time with us and that our interior was to your liking. It is true that we offer our p...
Spy
Nice, quiet hotel with very hospitable personnel. Overly decorated hotel and rooms have a nice ambience. Breakfast is hearty with a nice variety. A bit expensive considering it's position but overall but recommended.
Response from the owner
Dear Spy,<br>thank you very much for your stay and your lovely review. We are delighted to read that our ambience and interior were to your liking and that our breakfast could offer you a great start ...
Jenny Videsparv
We stayed at Gastwerk Hotel Hamburg for one night and were initially very pleased. The hotel is housed in a beautifully converted industrial building – spacious, stylish, and with a distinct atmosphere. While it’s located a bit outside the city center, the area is calm and may suit travelers looking for a quieter stay in Hamburg. Dinner was excellent, with a solid menu and a well-curated wine lis...
Response from the owner
Dear Ms Videsparv, <br>Thank you very much for your detailed review and your lovely and honest feedback on your stay at our hotel. <br>First of all, we are delighted to read that our building, industr...
Tim Kuipers
It was too hot inside. Most of the rooms don't have windows to the outside and they don't have air conditioning. There's only a system which can reduce temperature by at most 3 degrees, but with the whole building being around 25 degrees I couldn't get my room to a comfortable sleeping temperature. Really weird that they keep the building that hot, because outside it was only around 15 degrees. A...
Response from the owner
Dear Mr Kuipers,<br>Thank you very much for your stay and your review. Firstly, we are pleased to read that you enjoyed your stay with us and that we were able to spoil you with culinary delights. At ...
Raymond the Freeman
The best hotel with value for money. Rooms are well designed and serviced . Very clean and polite service people n very welcoming to guests. The hotel format and design is one to die for as the rustic old look from the old factory blended with modern design and classy setting makes it a worthwhile venture to have a stay at the hotel.
Response from the owner
Dear Raymond,<br>Thank you very much for your stay and your kind comments. We are delighted to hear that you were completely satisfied and that you particularly praise our service and design. We put a...
Rico
A great hotel with industrial charm. The staff is very friendly and accommodating, as are the employees in the hotel's own bar and restaurant, both of which are also highly recommended. I stayed at the hotel for business, and the corporate event, which also took place in the hotel premises, was, in my perspective, excellently managed.
Response from the owner
Dear Rico,<br>Thank you very much for your stay and your kind review. It is a pleasure to read that you enjoyed our industrial charm and that our staff were able to contribute to a great time. We hope...
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