Gastwerk Hotel Hamburg

Gastwerk Hotel Hamburg, a Michelin Key Selected property, consistently receives positive feedback for its unique industrial-chic design, comfortable accommodations, and attentive service. It is recognized by Hotelstars Union as a 4-star Superior property, often appearing as 4.5 stars on booking platforms.

Overall Rating & Sentiment

The general consensus for Gastwerk Hotel Hamburg is highly positive, with guests frequently describing their stays as "super comfortable" and a good balance of "warmth, comfort, and industrial chic design". The hotel offers a relaxing retreat, making it a favorite for those who appreciate its unique aesthetic.

Key Highlights

Guests particularly love the hotel's striking industrial design, which skillfully integrates exposed brickwork, steel beams, and lofty spaces within a painstakingly renovated former gasworks building, making it Hamburg's first design hotel. The lobby is noted for its bright and airy atmosphere with sky-high ceilings. Amenities include a spa with a relaxation area, treatment rooms, sauna, and steam room, as well as business and conference facilities. Guests can also enjoy a guest-pass arrangement with a nearby gym.

Room Quality

The rooms at Gastwerk Hotel Hamburg are described as "uncannily bright and airy," with many featuring floor-to-ceiling windows. The interior design is modern yet accessible, showcasing exposed brick and muted colors, complemented by classic high-design furniture and modern necessities like high-speed internet. Specific room types, such as the XL Loft, are highlighted for their spaciousness, extra-high ceilings, warm velvet textures, a separate closet room, espresso machine, yoga mat, and comfortable beds. Business Lofts are typically 30 square meters and include a large bed, a bathroom with a rainforest shower (some with bathtubs), a flat-screen TV, and a work area. Artwork within the rooms often features photographs depicting the hotel's historical past.

Dining Experience

Restaurant Mangold, the hotel's on-site dining establishment, is praised for its loft-style ambiance with exposed brickwork and offers an all-day menu that presents "fresh, original surprises" with a mix of cuisines from five continents. One guest described a "heavenly" seafood dish and a delightful tonka bean crème brûlée, complemented by attentive staff who provided excellent wine recommendations. Breakfast is served buffet-style and costs approximately EUR 26 per person. While generally considered "very good," some guests find the breakfast price to be "a bit too expensive." The evening bar also receives positive mentions for its great atmosphere and good background music.

Service & Staff

The hotel's staff is consistently commended for being "very friendly and helpful," and embodying a "genial hospitality that goes far beyond mere customer service". Reviewers have specifically noted kind and bright restaurant staff and cheerful reception personnel. In instances of minor issues, such as anticipated room service delays, staff have proactively provided complimentary amenities like capsule coffee and nuts.

Location & Accessibility

Located in the Altona district of Hamburg, specifically in Bahrenfeld, Gastwerk Hotel Hamburg is approximately six kilometers from the city center. While not directly downtown, it is easily accessible by a short cab ride. The surrounding neighborhood is noted for an influx of creative industries, contributing to a developing scene of restaurants and nightlife. Public transportation is readily available, with a bus stop (Bornkampsweg) just a few steps from the hotel. The hotel is 8.8 km from Hamburg Airport.

Value & Pricing

The Gastwerk Hotel Hamburg is considered a highly recommendable stay, though it is "not a bargain". Prices for a one-night stay for two adults can start from approximately $136.49, excluding taxes and fees, with room rates generally ranging from $107 to $246 USD. An additional culture & tourism tax from the city of Hamburg will be added to the room rate and must be paid on-site. Self-parking is available for EUR 15.00 per day.

Common Complaints

Recurring criticisms are infrequent, but some guests have commented on the breakfast being "very good, but a bit too expensive". Minor inconveniences, such as room service not running smoothly, have been noted, but these were mitigated by proactive staff compensation.

Sources

1. gastwerk.com
2. hotels.com
3. expedia.com
4. hamburghotel.info
5. gastwerk.com
6. travelagewest.com
7. genussguide-hamburg.com
8. kayak.ie
9. booking.com