Four Seasons Resort and Residences Puerto Rico

Four Seasons Resort and Residences Puerto Rico: A Michelin Key Selected Paradise with Room for Refinement

The Four Seasons Resort and Residences Puerto Rico at Rio Grande, a Michelin Key selected property, offers guests a luxurious escape defined by its stunning natural surroundings and a highly attentive staff. While consistently praised for its impeccable service and beautiful setting, guests also note areas for improvement, particularly concerning dining consistency and some minor property wear.

1. Overall Rating & Sentiment

The overall sentiment for the Four Seasons Resort and Residences Puerto Rico is overwhelmingly positive, reflecting its status as a Michelin Key selected property and a premier luxury destination. Guests frequently describe it as a tranquil, secluded, and glamorous tropical paradise. The resort is particularly recommended for couples seeking a romantic getaway, families desiring a range of on-site activities, and golf enthusiasts. Many highlight the exceptional staff and the hotel's great location for relaxation.

2. Key Highlights

• Service & Staff: The staff consistently receives the highest praise, described as universally attentive, friendly, and genuinely helpful. The butler service is frequently noted as a standout feature, with staff going above and beyond.
• Location & Design: The resort is distinguished by its lush, expansive natural grounds, set within a 483-acre nature reserve on a former coconut farm, curving along two miles of golden beach. Its status as an Audubon International Signature Sanctuary appeals greatly to nature lovers. The lobby, Casa Grande, is described as a stately plantation-style house that immediately envelops guests in a tranquil feeling. The property features impressive rain gardens, nature trails, lakes, and canals.
• Amenities: Guests enjoy access to two pools, including an adult-only option at the beach club. The spa is a significant highlight, offering a jacuzzi, sauna, steam room, and cold plunge pool accessible to all guests. Well-equipped fitness centers, an 18-hole golf course, and tennis courts are available. The boathouse provides opportunities for kayaking, paddleboarding, and an inflatable park, and complimentary bikes allow for exploration of the extensive grounds. A unique feature is the on-site animal shelter, which guests can visit or volunteer at.

3. Room Quality

Accommodations are generally commended for their cleanliness, comfort, and spaciousness. Rooms are described as elegant and well-appointed, featuring comfortable beds with high-quality linens. Many offer large bathrooms with expansive walk-in showers and sometimes soaking tubs, providing a luxurious feel. Most rooms include private balconies with serene garden views or breathtaking ocean views. Modern amenities include 40-inch LCD televisions, Bose sound systems, iPod docks, 300-thread count linens by Pratesi, and marble bathrooms with rainforest showers and Remède products. Some suites boast over 1,200 square feet, with king-size beds, deep soaking tubs, walk-in closets, separate living rooms, and powder rooms.

4. Dining Experience

Feedback on dining experiences is varied. The breakfast buffet is widely praised for its extensive variety and fresh options, though some guests find the cost high. The resort features approximately 10 food and beverage outlets. Paros, the signature restaurant, offers an elevated Greek dining experience with a focus on fresh seafood. Seagrapes, an open-air restaurant by the main pool, is popular for lunch, known for its pizza oven and casual fare, but some wish it were open for dinner. El Bembé offers Puerto Rican delicacies and rum cocktails, with dishes like octopus tostones and sorullitos de maíz. Room service is available, but some guests report slow service and occasional order inaccuracies. The resort is noted for accommodating specific dietary needs.

5. Service & Staff

The staff consistently receives high praise for their exceptional service, described as universally attentive, friendly, and genuinely helpful. The butler service is frequently highlighted as a standout feature, with staff going above and beyond to fulfill requests, from delivering morning coffee to assisting with luggage and transportation. Guests appreciate the efficiency of quick check-in and the professionalism of the valet service. Housekeeping is generally commended for maintaining high standards of cleanliness and providing thorough service. Pool and beach services are also highly rated, with staff readily setting up chairs and providing food and drink service.

6. Location & Accessibility

The resort's secluded location within a lush rainforest setting is a major draw, offering a tranquil and private escape. It features a beautiful private beach that is often quiet and uncrowded. However, this seclusion means it's not close to external attractions or diverse dining options. Travel to San Juan typically requires a 30 to 45-minute drive, leading many guests to recommend renting a car for off-property excursions. On-site navigation is facilitated by convenient golf cart shuttles and complimentary bikes. The resort is nestled between El Yunque National Forest and Espíritu Santo River State Preserve.

7. Value & Pricing

The Four Seasons Resort and Residences Puerto Rico is a luxury property, and its pricing reflects that. Room rates can vary widely by room type and season, with average weeknight prices around $1,123 and weekend nights averaging $1,731. During peak seasons like Christmas/New Year's, rooms can exceed $3,000 per night. While many guests feel the exceptional service and amenities justify the cost, value for price sometimes receives mixed reviews, with some guests finding aspects like dining to be expensive. The resort operates with a resort fee that covers access to amenities such as spa facilities, bikes, and boathouse activities.

8. Common Complaints

Despite the high praise, some recurring issues are noted by guests:

• Maintenance: A few guests have reported minor room issues such as occasional peeling wallpaper, stained robes, or dusty floors. Some general wear and tear, like peeling paint and shabby furniture in public areas, have also been observed.
• Inconsistent Service: While generally excellent, some inconsistencies in turndown service, issues with hairdryers, or bathroom faucets have been mentioned. Room service can sometimes be slow or inaccurate.
• Dining Limitations & Cost: The variety of dinner options on-site can be somewhat limited, and some find the food quality and value at certain restaurants, particularly Paros, to be mixed. The high cost of breakfast and other dining experiences is also a frequent point of feedback.
• Pool Temperature: Some guests have noted that the main pool can be quite cool, and neither of the pools were heated in some instances.
• Noise: Occasional noise during breakfast has been mentioned.
• Renovations: As of late 2025/early 2026, the property was still undergoing stages of renovation, with plans to update select restaurants and add a new adults-only pool, which meant construction was paused until June 2026. This indicates that some aspects of the property may still be in transition.

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