Cross Hotel Sapporo
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Hotel Details
Location
Cross Hotel Sapporo · Sapporo, Japan
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Key Highlights
- ✓Exceptional Location: Its central position, within walking distance of major attractions and transport hubs, is frequently cited as a significant advantage.
Expert Review: Cross Hotel Sapporo
Cross Hotel Sapporo, a distinguished Michelin Key Selected property, consistently receives high praise for its modern design, excellent service, and prime location in the heart of Sapporo. It offers a sophisticated and comfortable experience, making it a highly recommended choice for both business and leisure travelers.
1. Overall Rating & Sentiment
Cross Hotel Sapporo enjoys an "Excellent" overall rating, typically scoring around 8.7 to 8.8 out of 10 across various review platforms. The general sentiment among guests is overwhelmingly positive, with many highlighting it as a favorite hotel in Sapporo and expressing intentions to return.
2. Key Highlights
Guests consistently laud several aspects of Cross Hotel Sapporo:
- Rooftop Public Baths (Onsen): The top-floor communal baths, featuring both indoor and outdoor pools, offer spectacular city skyline views and are a major highlight for relaxation. There's also an observatory lounge on the same floor to enjoy the view.
- Exceptional Location: Its central position, within walking distance of major attractions and transport hubs, is frequently cited as a significant advantage.
- Stylish Design: The hotel's interior is noted for its modern, artistic, and sophisticated ambiance, designed by young and talented interior designers to create a calm atmosphere.
- Attentive Service: The staff are often described as friendly, professional, and incredibly helpful.
- Delicious Breakfast: The breakfast buffet receives high recommendations for its variety and quality.
3. Room Quality
The hotel features 181 modern guest rooms, categorized into three distinct "color styles": Urban, Natural, and Hip.
- Design & Comfort: Rooms are thoughtfully designed with contemporary furnishings, clean aesthetics, and subtle luxuries like rain showers and French press coffee makers in some configurations. Simmons beds are provided in all guestrooms, promising a comfortable sleep.
- Amenities: Standard room amenities include a smart TV with satellite channels and YouTube, a refrigerator, safety deposit box, writing desk, air purifier, electric kettle with tea/coffee making facilities, and a hairdryer. Bathrooms are sleek, often with clear sinks and modern fixtures. Guests on the "Cross Floors" (15th-17th floors) receive a welcome drink and rooms come with hand-grinders for fresh coffee.
- Spaciousness: While some guests have noted twin rooms can be "a bit small," others found their rooms "surprisingly spacious" and large enough to fully open luggage, which is a rare commodity in Japanese hotels.
4. Dining Experience
The hotel's restaurant, Agora, is a stylish space that offers an inventive menu applying French influences to traditional Japanese dishes.
- Breakfast: The breakfast buffet is a significant highlight, described as "highly worth it" due to its good variety of food and drinks, including seasonal Hokkaido ingredients and excellent desserts like tiramisu.
- Bar/Lounge: The Meet Lounge on the second floor provides a stylish setting for cocktails and lighter fare.
5. Service & Staff
The staff at Cross Hotel Sapporo consistently receive excellent feedback. Guests describe them as "incredible," "friendly," "helpful," "professional," and "proactive" in assisting with questions and requests. Many appreciate their ability to communicate well in English. A multilingual concierge service is available to assist with sightseeing inquiries, restaurant bookings, taxi arrangements, and even planning special events like birthdays or anniversaries.
6. Location & Accessibility
Cross Hotel Sapporo boasts a highly convenient and walkable location in central Sapporo.
- Proximity: It is just a 5-8 minute walk from JR Sapporo Station and its underground passage. It's also a short walk to popular landmarks such as Odori Park, Sapporo Clock Tower, and the TV Tower. The Tanukikoji Shopping Arcade is also easily accessible.
- Surroundings: The hotel is surrounded by a diverse range of dining options and multiple convenience stores (Family Mart, Lawson Station) within a minute's walk.
- Airport Access: The average travel time to New Chitose Airport is approximately 70 minutes by bus or train to Sapporo Station.
7. Value & Pricing
The hotel is considered to offer "exceptional value" and a "remarkable blend of luxury and affordability" in Sapporo. With an average room price around $178 - $182 per room, it provides a high-quality accommodation experience that stands out against the city's average room price of $146.
8. Common Complaints
While largely positive, some minor recurring issues have been noted by guests:
- Room Size: Some visitors found the standard twin rooms to be somewhat small, with limited space beyond luggage.
- Air Conditioning: A few guests reported the central air-conditioning system could be "finicky," leading to difficulties in adjusting room temperature.
- Parking Fee: On-site parking is available but comes with a charge of JPY 1,500 per night.
- Bar Access: One review indicated that the bar seemed to be closed to casual visits or accessible only to members or for a fee at the time of their stay.
Sources
Points to Consider
- •While largely positive, some minor recurring issues have been noted by guests:
Google Reviews
2,218 reviews
Recent Guest Reviews
Thomas Ocampo
The hotel has a very high-end feel but an a very affordable price. The rooms are very large and the view at the upper floors is amazing. The location is great, just a few steps away from an elevator that goes down to the underground walkway. The only thing that could be improved is a larger common area for just sitting, eating and relaxing, along with high chairs for small children. Some staff ar...
Response from the owner
Thank you very much for staying at Cross Hotel Sapporo and for taking the time to share your kind review despite your busy schedule. First of all, we were truly relieved and delighted to hear that you...
Ivy Lim
We would like to thank Cross Hotel Sapporo for their hospitality and service. We enjoyed our stay and recommending this hotel to others who might read this review. The hotel is centrally located near the Chikaho Underground Walkway making it accessible to JR Sapporo Station. It is also near tourist sites like Red Brick Building, Odori Park and we got a lovely view of the Sapporo TV tower from our ...
Raymond Quan
Beautiful hotel with a great breakfast buffet. The rooms are a little cozy for 4, though our family easily made it work. Onsen was warm and not crowded during the times we went. The hotel is conveniently located and the staff was kind and accommodating. Strong positive recommendation for anyone looking to stay near the downtown core of Sapporo.
Response from the owner
Thank you very much for staying at CROSS HOTEL SAPPORO.<br>We would also like to express our sincere appreciation for taking the time to share your feedback about your stay.<br>Although your time with...
Cynthia Kang
Stopped in Sapporo for one night and had a lovely stay at Cross Hotel during the snow festival. We chose this hotel for the location, as it was a short walk to Odori Park. We booked a Superior room which was massive by Japanese hotel standards as it came with a large living room couch area and a split shower + tub bathroom with two sinks. Beds were extremely comfy. We didn't get a chance to enjoy ...
Response from the owner
Thank you very much for staying at Cross Hotel Sapporo.<br><br>Our hotel is conveniently located close to Odori Park, the main venue of the Snow Festival, and we are pleased to receive many compliment...
Jac Yiu
We checked-in with our family of 3, we stayed for 3 nights, during the first week of January 2026. We were given a room in the 13th floor. The room and atmosphere was very clean, no smell of smoke in the room or hallways. But often times, the elevators smell of smoke, probably residually left by smokers who came from smoking outside. The room temperature was just right for us. The amenities are se...
Response from the owner
Thank you very much for staying at Cross Hotel Sapporo. We would also like to thank you for your positive feedback. All of our staff will continue to work hard to provide a comfortable space for all o...
Steve Pritchard
Handy to Sapporo Station but be careful with the walk to hotel as the paths can be very icy mid winter. Room small as expected. Lovely shower appreciated after staying at roykan hotels in Hokkaido. Nice reception area to sit in while waiting for others to arrive. However the breakfast restaurant is al let down to the hotel. Had to queue both mornings to wait for a table, but when admitted, th...
Response from the owner
Thank you very much for staying at Cross Hotel Sapporo.<br>We would also like to sincerely apologize for the inconvenience and discomfort you experienced due to shortcomings in our guidance during bus...
IHG
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