Cross Hotel Sapporo

Cross Hotel Sapporo, a distinguished Michelin Key Selected property, consistently receives high praise for its modern design, excellent service, and prime location in the heart of Sapporo. It offers a sophisticated and comfortable experience, making it a highly recommended choice for both business and leisure travelers.

1. Overall Rating & Sentiment

Cross Hotel Sapporo enjoys an "Excellent" overall rating, typically scoring around 8.7 to 8.8 out of 10 across various review platforms. The general sentiment among guests is overwhelmingly positive, with many highlighting it as a favorite hotel in Sapporo and expressing intentions to return.

2. Key Highlights

Guests consistently laud several aspects of Cross Hotel Sapporo:

• Rooftop Public Baths (Onsen): The top-floor communal baths, featuring both indoor and outdoor pools, offer spectacular city skyline views and are a major highlight for relaxation. There's also an observatory lounge on the same floor to enjoy the view.
• Exceptional Location: Its central position, within walking distance of major attractions and transport hubs, is frequently cited as a significant advantage.
• Stylish Design: The hotel's interior is noted for its modern, artistic, and sophisticated ambiance, designed by young and talented interior designers to create a calm atmosphere.
• Attentive Service: The staff are often described as friendly, professional, and incredibly helpful.
• Delicious Breakfast: The breakfast buffet receives high recommendations for its variety and quality.

3. Room Quality

The hotel features 181 modern guest rooms, categorized into three distinct "color styles": Urban, Natural, and Hip.

• Design & Comfort: Rooms are thoughtfully designed with contemporary furnishings, clean aesthetics, and subtle luxuries like rain showers and French press coffee makers in some configurations. Simmons beds are provided in all guestrooms, promising a comfortable sleep.
• Amenities: Standard room amenities include a smart TV with satellite channels and YouTube, a refrigerator, safety deposit box, writing desk, air purifier, electric kettle with tea/coffee making facilities, and a hairdryer. Bathrooms are sleek, often with clear sinks and modern fixtures. Guests on the "Cross Floors" (15th-17th floors) receive a welcome drink and rooms come with hand-grinders for fresh coffee.
• Spaciousness: While some guests have noted twin rooms can be "a bit small," others found their rooms "surprisingly spacious" and large enough to fully open luggage, which is a rare commodity in Japanese hotels.

4. Dining Experience

The hotel's restaurant, Agora, is a stylish space that offers an inventive menu applying French influences to traditional Japanese dishes.

• Breakfast: The breakfast buffet is a significant highlight, described as "highly worth it" due to its good variety of food and drinks, including seasonal Hokkaido ingredients and excellent desserts like tiramisu.
• Bar/Lounge: The Meet Lounge on the second floor provides a stylish setting for cocktails and lighter fare.

5. Service & Staff

The staff at Cross Hotel Sapporo consistently receive excellent feedback. Guests describe them as "incredible," "friendly," "helpful," "professional," and "proactive" in assisting with questions and requests. Many appreciate their ability to communicate well in English. A multilingual concierge service is available to assist with sightseeing inquiries, restaurant bookings, taxi arrangements, and even planning special events like birthdays or anniversaries.

6. Location & Accessibility

Cross Hotel Sapporo boasts a highly convenient and walkable location in central Sapporo.

• Proximity: It is just a 5-8 minute walk from JR Sapporo Station and its underground passage. It's also a short walk to popular landmarks such as Odori Park, Sapporo Clock Tower, and the TV Tower. The Tanukikoji Shopping Arcade is also easily accessible.
• Surroundings: The hotel is surrounded by a diverse range of dining options and multiple convenience stores (Family Mart, Lawson Station) within a minute's walk.
• Airport Access: The average travel time to New Chitose Airport is approximately 70 minutes by bus or train to Sapporo Station.

7. Value & Pricing

The hotel is considered to offer "exceptional value" and a "remarkable blend of luxury and affordability" in Sapporo. With an average room price around $178 - $182 per room, it provides a high-quality accommodation experience that stands out against the city's average room price of $146.

8. Common Complaints

While largely positive, some minor recurring issues have been noted by guests:

• Room Size: Some visitors found the standard twin rooms to be somewhat small, with limited space beyond luggage.
• Air Conditioning: A few guests reported the central air-conditioning system could be "finicky," leading to difficulties in adjusting room temperature.
• Parking Fee: On-site parking is available but comes with a charge of JPY 1,500 per night.
• Bar Access: One review indicated that the bar seemed to be closed to casual visits or accessible only to members or for a fee at the time of their stay.

Sources

1. agoda.com
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3. tabelog.com
4. sapporostation.com
5. tablethotels.com
6. japanican.com
7. oyster.com
8. michelin.com
9. michelin.com
10. michelin.com
11. agoda.com
12. youtube.com
13. agoda.com
14. orbitz.com