Capella Tufu Bay

Capella Tufu Bay, Sanya, a Michelin Key One-Keys property, consistently receives high praise for its luxurious offerings, exceptional service, and stunning environment, establishing itself as a premier destination for discerning travelers in Sanya.

1. Overall Rating & Sentiment

Capella Tufu Bay enjoys an impressive overall rating, averaging around 8.9 to 9.2 out of 10 across various platforms. The general sentiment is overwhelmingly positive, with guests frequently describing their stays as "unforgettable," "wonderful experience," and "beautiful property, High Value for money." It is often considered an "exquisite hotel" and even the "Best Hotel in Sanya" by many.

2. Key Highlights

Guests consistently highlight the resort's outstanding cleanliness, which boasts an impressive rating of 9.7. The top-notch facilities, rated at 9.0, are another significant draw, encompassing a luxurious spa, state-of-the-art fitness center, and multiple swimming pools. The beautiful beachfront location with fine sand, a rarity among Sanya hotels, is also frequently lauded. A standout feature is the personalized "Culturist" service, providing tailored experiences and attentive assistance throughout guests' stays.

3. Room Quality

Capella Tufu Bay offers 190 exquisitely designed rooms, suites, and villas, inspired by nature and the historical Silk Road trade route. Rooms are consistently described as spacious, comfortable, and elegantly appointed, blending contemporary comforts with ornate Chinese craftsmanship and earth-tone decor for a tranquil ambiance. Standard room sizes begin around 88 sqm (947 sq ft). Each room typically features a private terrace or balcony, air conditioning, a flat-screen TV with satellite channels, a coffee machine, and often a hot tub in the private bathroom. Guests appreciate luxury touches such as Diptyque toiletries and oversized bathtubs. Villas further enhance the experience with private pools and expansive living spaces.

4. Dining Experience

The resort offers a diverse and highly-rated dining experience with a focus on regional specialties. Guest evaluations show a 100% positive review rate for the property's food.

• Silk Road: Inspired by the historic trade route, this restaurant serves dishes from the Mediterranean, Middle East, India, Singapore, and Thailand, concluding with Hainanese flavors. It hosts daily breakfast and weekend hot pot dinners.
• Lan Ting: Offers elegantly modern Cantonese cuisine.
• The Noodle Bar: Located within Silk Road, it provides a vibrant and interactive buffet experience.
• The Dempsey: Serves tropical-inspired dishes and island cocktails.
• The Living Room & Bar: An elegant retreat for bespoke cocktails, featuring an "Evening Ritual" with tales of Hainan's Maritime Silk Road.

Breakfast is particularly noted for its richness and variety, including Chinese options like soy milk and fried dough sticks, Western pastries, and local Hainanese snacks.

5. Service & Staff

The service and staff at Capella Tufu Bay receive exceptional feedback, with staff performance rated at an impressive 9.0. Guests frequently praise the team for being warm, attentive, friendly, helpful, and dedicated to ensuring comfort and satisfaction. The personal "Culturist" service is a standout, with individuals like Linda and Dean receiving special commendation for their thoughtful, proactive, and efficient assistance, from itinerary planning to arranging transportation and even preparing welcome amenities. Housekeeping is also consistently praised for its excellent job in cleaning and turndown services.

6. Location & Accessibility

Capella Tufu Bay is nestled in the quiet Tufu Bay, offering a secluded and tranquil beachfront resort experience. While offering a peaceful escape, it is still accessible:

• Airport Transfer: The hotel provides a seamless transfer service from Sanya Airport (approximately 31 miles away), though additional fees may apply.
• Public Transportation: For a more budget-friendly option, guests can take a shuttle bus from Sanya Airport to Haitang Bay Bus Station, followed by a taxi or ride-hailing service.
• Nearby Attractions: The resort is located near several shopping landmarks, including the Sanya Duty Free Store (7.5 miles away), Haitang Bay Duty Free Shopping Complex, and Haitang Square, which offer a range of luxury goods, international brands, and local boutiques. Atlantis Sanya is about 9.3 miles away.

7. Value & Pricing

While Capella Tufu Bay is a luxury property, many guests consider it "High Value for money." The typical room rate in the past month was approximately 3577.19 CNY (around $542 USD) per night. This is significantly higher than the city's average of 1178.78 CNY, reflecting its status as a high-end, five-star resort offering unparalleled luxury and service.

8. Common Complaints

Despite the overwhelmingly positive reviews, a few recurring issues or criticisms have been noted:

• Transportation: Due to its somewhat isolated location, some guests have found transportation to be challenging, suggesting that more frequent shuttle bus services would be beneficial.
• Service Inconsistencies: An October 2025 review noted that service standards might be behind other Capella properties internationally, with some staff demonstrating insufficient understanding. Similarly, a review from October 2024 mentioned mediocre service at the pool, with no staff readily available.
• Limited Food Selection (Past): An older review from 2020 mentioned a somewhat limited food selection, specifically missing Italian cuisine, although more recent reviews praise the diversity.
• Charges for Activities/Services: While offering a plethora of facilities and activities, some services and amenities may incur additional charges.

Sources

1. agoda.com
2. booking.com
3. trip.com
4. americanexpress.com
5. capellahotels.com
6. tablethotels.com
7. hotels.com
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9. scmp.com
10. capellahotels.com
11. expedia.com