Virgin Hotel New York City
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Hotel Details
Location
Virgin Hotel New York City · New York City, United States
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Key Highlights
- ✓Guests frequently praise the hotel's exceptional location, stylish common areas, and appealing amenities.
- ✓Views: Many guests rave about the amazing city views, including direct sights of the Empire State Building from higher floors and certain room types.
Expert Review: Virgin Hotel New York City
The Virgin Hotel New York City, a Michelin Key Selected property, generally receives positive feedback for its vibrant atmosphere, stylish design, and prime location in the NoMad neighborhood.
Overall Rating & Sentiment
The Virgin Hotel New York City consistently garners a "very good" rating, with an average score of 8.2 out of 10 from nearly 2,000 reviews. It's often described as a sleek, full-service, and newly built hotel offering a touch of luxury and playfulness. Guests appreciate its modern design and lively energy, making it a great base for exploring New York City. The Michelin Guide also rates its overall experience at 18.0 out of 20.
Key Highlights
Guests frequently praise the hotel's exceptional location, stylish common areas, and appealing amenities.
- Location: Situated in the heart of NoMad, it provides easy access to major subway lines and is within walking distance of attractions like the Empire State Building and Flatiron Building.
- Design & Amenities: The hotel boasts a sprawling social space across the third and fourth floors, featuring an indoor-outdoor cocktail bar, restaurant, and pool club. Other highlights include a spacious 24-hour fitness center with panoramic city views, a full-service Exhale Spa with a sauna, hammam, snow room, and halo-therapy salt room, and a rooftop swimming pool with chic lounge chairs. The playful yet luxurious design, with vibrant aesthetics and thoughtful interiors, is a recurring positive.
- Social Scene: The third-floor venue, Everdene, is noted as the epicenter of the hotel's social scene, offering a lively bar and dining experience.
Room Quality
Virgin Hotels New York City features 460 "Chamber" rooms and suites designed to offer a residential feel. Rooms are praised for being spacious, stylish, and comfortable, a notable advantage for New York City accommodations.
- Design & Comfort: The signature "two-chamber" concept includes a sleeping area and a separate dressing room/living area, divided by sliding privacy doors. This layout is appreciated for providing flexibility and privacy. Rooms often feature hardwood flooring, live plants, barn-door style room dividers, vibrant contemporary art, and lounge beds with moveable headboards.
- Amenities: In-room amenities typically include air conditioning, minibars with "street value pricing," refrigerators, modern built-in wardrobes, 55-inch Smart TVs with streaming services, espresso makers, and complimentary bottled water. Bathrooms are well-regarded, often featuring rainfall showerheads, bathrobes, and designer toiletries.
- Views: Many guests rave about the amazing city views, including direct sights of the Empire State Building from higher floors and certain room types.
Dining Experience
The hotel offers a vibrant culinary program with multiple venues.
- Everdene: Located on the third floor, Everdene is a popular indoor-outdoor restaurant and bar serving a New American menu for breakfast, lunch, and dinner. It's described as a lively spot for cocktails and various dishes, from wagyu beef empanadas to steak frites, with vegan and vegetarian options available. Many guests enjoy the breakfast offerings, which include buffet options.
- El Cielo: The hotel is also home to El Cielo, a Michelin-starred Colombian fine-dining restaurant known for its creative and innovative tasting menus.
- Other Options: A coffee shop/cafe and a snack bar/deli are also on-site. Room service is available 24 hours a day.
Service & Staff
The service at Virgin Hotels New York City is generally described as friendly, professional, and capable. Guests have highlighted staff members for being hospitable, attentive, and going "above and beyond" to ensure a pleasant stay. Specific mentions include quick seating at Everdene and helpfulness with requests like airport taxis. The concierge service and 24-hour front desk also contribute to a positive guest experience.
Location & Accessibility
The hotel's location in NoMad (North of Madison Square Park) is consistently cited as a major asset.
- Neighborhood: NoMad is described as a trendy downtown neighborhood, popular for upscale restaurants and nightlife, and in close proximity to other fashionable areas like the Flatiron District and Gramercy Park.
- Attractions: It is within walking distance of iconic landmarks such as the Empire State Building, Flatiron Building, and Madison Square Park. Times Square and Penn Station are also easily accessible.
- Transport: The hotel is very well-connected by public transport. The 34th Street – Penn Station (1,2,3 lines) and 28th Street (N,Q,R,W lines) subway stations are only a few blocks away, and 34th Street - Herald Square subway station is a 5-minute walk. LaGuardia Airport is approximately 7.5 miles (12 km) away, a 17-minute drive.
Value & Pricing
While offering a luxury experience, the Virgin Hotel New York City is considered to provide reasonable value, with prices starting from around $500 per night. Some guests have noted it can be one of the more affordable luxury hotel options in Manhattan, especially when utilizing points or specific deals. However, some reviews indicate that certain aspects, like breakfast, might be perceived as overpriced if not included in a package.
Common Complaints
Despite the generally positive reviews, some recurring issues and criticisms have been noted:
- Property Credit Limitations: Some guests expressed disappointment over limitations on how hotel credits could be used, often restricted to the rooftop bar or restaurant and not applicable to room service or spa treatments.
- Cleanliness Issues: A few isolated complaints mention cleanliness, such as finding small flies in the shower or rooms not being cleaned to a high standard on occasion.
- Room Size Discrepancies: One guest reported that their room was significantly smaller than advertised, leading to discomfort and limited space for luggage, particularly for multiple occupants.
- Service Inconsistencies: While staff are largely praised, there have been instances of unhelpful or rude interactions, particularly when addressing room issues.
- Lobby Chaos: The lobby can become chaotic during peak check-out times.
Sources
Points to Consider
- •Despite the generally positive reviews, some recurring issues and criticisms have been noted:
- •Cleanliness Issues: A few isolated complaints mention cleanliness, such as finding small flies in the shower or rooms not being cleaned to a high standard on occasion.
- •Service Inconsistencies: While staff are largely praised, there have been instances of unhelpful or rude interactions, particularly when addressing room issues.
Google Reviews
1,143 reviews
Recent Guest Reviews
Sonia P
I really wanted to give this hotel 5*, especially after reading many reviews that didn’t reflect our experience. Overall, our stay was very good, but there were a few subtle service details that could have been better. To start, check-in and valet, was efficient, swift, and professional. The room was beautiful and spotless, and the views were absolutely amazing. We started our evening with a few...
Response from the owner
Dear Sonia,<br><br>It’s wonderful to know your arrival experience felt seamless and professional, and that your room and views made a strong first impression. We are also pleased you enjoyed your time...
Joe Park
We had an incredible experience at Virgin Hotels New York City. From the moment we arrived, the hospitality was top tier. A huge thank you to the front desk team — Liz, Tercelle, Juliana, Jestin, Gregory, Amber, Sushma, Adonis, Abraham, Javarie, Javier, David, Angel, Onel, Franklin, and Amaury — for making check-in seamless and always greeting us with warmth and professionalism. You can tell the ...
Response from the owner
Dear Joe,<br><br>It is truly rewarding to read such a detailed reflection of your recent business trip to Virgin Hotels New York City. Creating a seamless arrival and maintaining consistent, thoughtfu...
BM
I almost didn’t stay at this hotel based on the reviews here, but then I found out it’s part of Chase “The Edit” collection, so I decided to give it a try. This was by far the best hotel we have stayed in NYC! This was our 5th time in NY, so we have tried a decent share of hotels. Our room was nicely decorated, spacious (which is rare in this city), clean and had many perks like hair dryer, yoga m...
Response from the owner
Dear Guest,<br><br>Thank you for sharing your experience at Virgin Hotels New York and highlighting some of the great features of our property. We are thrilled to hear that your experience exceeded ex...
Jessica Buchiere
First time staying here, enjoyed the design of the place and the selection of amenities. Great location, as it really central to alot of popular attractions. As well as good eats over in KTown. Beautiful views of the Empire State and Chrysler building. Elevator was a bit tricky to understand at first, but definitely felt secure that you could only access it with your hotel key.
Response from the owner
Dear Jessica,<br><br>We are delighted to hear your first stay at Virgin Hotels New York left such a positive impression. We are glad the design and amenities elevated your experience, and that our cen...
Ashutosh Rana
My partner and I stayed at Virgin Hotels New York City at the end of November, and this turned out to be one of the most memorable hotel experiences we’ve ever had. We were in town to celebrate my partner’s birthday, and from the moment we arrived, the team went above and beyond to make our stay special. We had an issue with our booking confirmation, but Jestin Perez (Assistant Director of Experi...
Response from the owner
Dear Ashutosh,<br><br>Thank you for choosing Virgin Hotels New York and for sharing your wonderful comments with fellow travelers. It means a great deal to know that your partner’s celebration felt tr...
Sophia Marks
I think the location is pretty cool, but I think the hotel is terrible. That’s my opinion lobby is very, very cold very slow but their room service is terrible. They bring you paper cups with coffee. The people working there have frowns literally on their face. Nobody’s warm. Nobody’s welcome. I just think the hotel itself is just not good at all. That’s very disappointing. I usually like virgin h...
Response from the owner
Dear Sophia,<br><br>We are truly disappointed to read about your recent experience. It’s especially concerning to hear that the condition of your room, the service interactions, and the in-room dining...
