Turin Palace Hotel
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Hotel Details
Location
Turin Palace Hotel · Turin, Italy
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Key Highlights
- ✓Service & Staff: The staff receives exceptional ratings for being friendly, helpful, attentive, and professional, often going the extra mile to assist guests.
Expert Review: Turin Palace Hotel
The Turin Palace Hotel, a Michelin Key Selected property in Turin, Italy, consistently receives high praise from guests for its blend of historic charm and modern luxury, making it a standout option in the city.
1. Overall Rating & Sentiment
The general consensus for the Turin Palace Hotel is overwhelmingly positive, with guests frequently rating it as "Exceptional." Review platforms show impressive average scores, such as 9.6 out of 10 on Agoda and 9.5 on Booking.com. Many guests consider it among the best hotels in Turin. The sentiment is one of delight and satisfaction, with many expressing a desire to return.
2. Key Highlights
Guests consistently laud several aspects of the Turin Palace Hotel:
- Location: Its prime position directly across from the Porta Nuova train station offers unparalleled convenience for travelers.
- Service & Staff: The staff receives exceptional ratings for being friendly, helpful, attentive, and professional, often going the extra mile to assist guests.
- Design & Ambiance: Housed in an elegantly renovated 1850 building, the hotel blends historic charm with sleek, modern decor. The lobby, breakfast room, and lounge bar are frequently highlighted for their stylish and inviting atmosphere.
- Amenities: The rooftop terrace with stunning views across Turin and the foothills of the Alps is a major draw. The spa, complete with an indoor pool, Kneipp hydrotherapy circuit, sauna, and hammam, is also a significant highlight. A fitness center is also available.
- Breakfast: The complimentary buffet breakfast is consistently described as "excellent," "amazing," "spectacular," and "sumptuous," with a wide variety of local cheeses, meats, fruits, freshly baked goods, and hot items, including options for gluten-free diets.
3. Room Quality
The rooms at the Turin Palace Hotel are described as attractive, spacious, and spotlessly clean. They feature elegant and contemporary streamlined decor with wood floors, metal and wooden furnishings, and touches of leather. Colors are often muted, delicate pastels, creating a calming atmosphere.
Standard room amenities include flat-screen TVs, safes, tea- and coffee-making facilities, and minibars stocked with free non-alcoholic beverages. Bathrooms are generously sized and often boast rainfall showers, with some rooms offering separate tubs. Higher-tier rooms may include walk-in wardrobes and furnished terraces or balconies offering picturesque views. Guests frequently praise the comfortable beds, often with Simmons pillow-top mattresses and 100% cotton bedding. Excellent soundproofing ensures a peaceful stay despite the central location.
4. Dining Experience
The hotel offers a delightful dining experience. The complimentary buffet breakfast is a standout feature, praised for its vast selection and quality. Beyond breakfast, the hotel has a formal restaurant, Les Petites Madeleines, which serves an à la carte menu of Northern Italian classics for lunch and dinner. The restaurant is noted for its stylish ambiance and delicious meals prepared with fine local ingredients. There is also a lounge bar that serves drinks and light meals throughout the day.
5. Service & Staff
The service at Turin Palace Hotel consistently receives exceptional ratings. Guests frequently highlight the staff's professionalism, friendliness, and attentiveness. Many describe feeling welcomed and well taken care of, with staff often going above and beyond, such as assisting with luggage, providing directions, offering umbrellas, and even helping with special requests like surprising guests with balloons and Prosecco. The dedication to providing excellent service is a recurring theme in reviews.
6. Location & Accessibility
The Turin Palace Hotel boasts an "excellent" and "convenient" location directly across from the Porta Nuova train station. This provides easy access to public transport, including the airport, subway, and mainline services for exploring Northern Italy. The hotel is also ideally situated for exploring Turin's attractions on foot, with a wide variety of bars, shops, and restaurants within walking distance. Key sights like Piazza Solferino, the Palazzo Reale, and Cattedrale di San Giovanni Battista are all within a 10-15 minute walk.
7. Value & Pricing
While considered a luxury hotel, the Turin Palace Hotel is often seen as offering excellent value for money. With average room prices around $237, it provides a luxurious experience that guests feel is well worth the cost, especially when compared to the city's average hotel room price of $156. Rates typically range from $194 to $640 depending on room type and season. Many guests feel they experience the epitome of luxury without breaking the bank.
8. Common Complaints
While overwhelmingly positive, a few minor recurring issues have been mentioned:
- Parking: On-site garage parking is available but can be pricey, and parking spots nearby are limited, as the hotel is on the edge of Turin's ZTL (limited traffic zone).
- Dining Hours: Some guests have noted that the bar/restaurant hours might be shorter than advertised, leading to difficulty getting a bite to eat late at night.
- Wi-Fi: A few older reviews mention issues with Wi-Fi quality, although more recent reviews generally do not highlight this as a problem.
- Bathroom Size: One review mentioned a bathroom being "a bit cramped".
Overall, these complaints appear to be isolated and do not significantly detract from the highly positive guest experience.
Sources
Points to Consider
- •While overwhelmingly positive, a few minor recurring issues have been mentioned:
- •Wi-Fi: A few older reviews mention issues with Wi-Fi quality, although more recent reviews generally do not highlight this as a problem.
- •Overall, these complaints appear to be isolated and do not significantly detract from the highly positive guest experience.
Google Reviews
2,932 reviews
Recent Guest Reviews
Lia Ekpoglou
Excellent hotel. You are welcomed while checking in and well attended during the stay. Polite and well mannered staff. Eager to provide assistance. Cleanliness exceptional. Decoration for our taste discrete and "pleasant". Location very convenient and safe enough although next to the train station. We did not compare prices with other hotels so I cannot comment on this. We booked a deluxe with ter...
Response from the owner
Thank you, Lia, for your review. We are delighted to know that you felt genuinely welcomed from the moment of your arrival and well looked after throughout your stay. We are especially pleased that yo...
Sabina Mayzel
The hotel is simply excellent and is ideally located directly opposite the train station, which makes both arrival and departure extremely convenient. In addition, access to the metro and other public transportation is outstanding. We walked a lot around the city, but whenever we needed public transport, it was easy and efficient. The staff are excellent. We were fortunate to receive a room upgra...
Sandra Gleeson
If you remember hotels from the old days when staff were very friendly and could not do enough for you, then you are in for a treat, because this is it! This hotel is very good at welcoming guests and not forgetting about them, love it! Breakfast buffet is really nice, bar food and the young gentlemen running the bar are super. Always a smile. Thank you.
Response from the owner
Thank you, Sandra, for your kind words. It’s rewarding to learn that you appreciated the warm hospitality of our staff and enjoyed the breakfast buffet. Your recognition of our team's efforts to creat...
Kasper Mahon Andreasen
Location perhaps not the absolute best in Turin but still super convenient and close yo our favorite restaurant El Beso. The hotel and staff is top class. Always great service - quick and friendly. Nice big rooms, super breakfast. We come back again and again! Grazie mille
Response from the owner
Thank you, Kasper, for your kind review. We're glad you found the service to be consistently friendly and quick, and that you enjoyed the spaciousness of our rooms along with the breakfast offerings. ...
Henri Salmi (Henkka)
A really excellent hotel with a very convenient location right next to the station and walking distance to all the sights. The rooms are spacious and elegant (and extremely clean), the breakfast was excellent and had everythibg from local cold cuts and cheeses to seven sorts of croissants. And the breakfast room is amazingly beautiful. Best of all was the staff: they were extremely nice and help...
Justin Guest
I can’t say enough about this hotel. The rooms, the staff, the location and the restaurant are amazing. I highly recommend eating dinner at the restaurant. The food is delicious and the chef is very personable. He stopped by our table multiple times to ensure our experience was perfect. Make sure to visit the bar and ask for Luka. He makes wonderful drinks and ensures everyone feels at home.
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