Turin Palace Hotel

The Turin Palace Hotel, a Michelin Key Selected property in Turin, Italy, consistently receives high praise from guests for its blend of historic charm and modern luxury, making it a standout option in the city.

1. Overall Rating & Sentiment

The general consensus for the Turin Palace Hotel is overwhelmingly positive, with guests frequently rating it as "Exceptional." Review platforms show impressive average scores, such as 9.6 out of 10 on Agoda and 9.5 on Booking.com. Many guests consider it among the best hotels in Turin. The sentiment is one of delight and satisfaction, with many expressing a desire to return.

2. Key Highlights

Guests consistently laud several aspects of the Turin Palace Hotel:

• Location: Its prime position directly across from the Porta Nuova train station offers unparalleled convenience for travelers.
• Service & Staff: The staff receives exceptional ratings for being friendly, helpful, attentive, and professional, often going the extra mile to assist guests.
• Design & Ambiance: Housed in an elegantly renovated 1850 building, the hotel blends historic charm with sleek, modern decor. The lobby, breakfast room, and lounge bar are frequently highlighted for their stylish and inviting atmosphere.
• Amenities: The rooftop terrace with stunning views across Turin and the foothills of the Alps is a major draw. The spa, complete with an indoor pool, Kneipp hydrotherapy circuit, sauna, and hammam, is also a significant highlight. A fitness center is also available.
• Breakfast: The complimentary buffet breakfast is consistently described as "excellent," "amazing," "spectacular," and "sumptuous," with a wide variety of local cheeses, meats, fruits, freshly baked goods, and hot items, including options for gluten-free diets.

3. Room Quality

The rooms at the Turin Palace Hotel are described as attractive, spacious, and spotlessly clean. They feature elegant and contemporary streamlined decor with wood floors, metal and wooden furnishings, and touches of leather. Colors are often muted, delicate pastels, creating a calming atmosphere.

Standard room amenities include flat-screen TVs, safes, tea- and coffee-making facilities, and minibars stocked with free non-alcoholic beverages. Bathrooms are generously sized and often boast rainfall showers, with some rooms offering separate tubs. Higher-tier rooms may include walk-in wardrobes and furnished terraces or balconies offering picturesque views. Guests frequently praise the comfortable beds, often with Simmons pillow-top mattresses and 100% cotton bedding. Excellent soundproofing ensures a peaceful stay despite the central location.

4. Dining Experience

The hotel offers a delightful dining experience. The complimentary buffet breakfast is a standout feature, praised for its vast selection and quality. Beyond breakfast, the hotel has a formal restaurant, Les Petites Madeleines, which serves an à la carte menu of Northern Italian classics for lunch and dinner. The restaurant is noted for its stylish ambiance and delicious meals prepared with fine local ingredients. There is also a lounge bar that serves drinks and light meals throughout the day.

5. Service & Staff

The service at Turin Palace Hotel consistently receives exceptional ratings. Guests frequently highlight the staff's professionalism, friendliness, and attentiveness. Many describe feeling welcomed and well taken care of, with staff often going above and beyond, such as assisting with luggage, providing directions, offering umbrellas, and even helping with special requests like surprising guests with balloons and Prosecco. The dedication to providing excellent service is a recurring theme in reviews.

6. Location & Accessibility

The Turin Palace Hotel boasts an "excellent" and "convenient" location directly across from the Porta Nuova train station. This provides easy access to public transport, including the airport, subway, and mainline services for exploring Northern Italy. The hotel is also ideally situated for exploring Turin's attractions on foot, with a wide variety of bars, shops, and restaurants within walking distance. Key sights like Piazza Solferino, the Palazzo Reale, and Cattedrale di San Giovanni Battista are all within a 10-15 minute walk.

7. Value & Pricing

While considered a luxury hotel, the Turin Palace Hotel is often seen as offering excellent value for money. With average room prices around $237, it provides a luxurious experience that guests feel is well worth the cost, especially when compared to the city's average hotel room price of $156. Rates typically range from $194 to $640 depending on room type and season. Many guests feel they experience the epitome of luxury without breaking the bank.

8. Common Complaints

While overwhelmingly positive, a few minor recurring issues have been mentioned:

• Parking: On-site garage parking is available but can be pricey, and parking spots nearby are limited, as the hotel is on the edge of Turin's ZTL (limited traffic zone).
• Dining Hours: Some guests have noted that the bar/restaurant hours might be shorter than advertised, leading to difficulty getting a bite to eat late at night.
• Wi-Fi: A few older reviews mention issues with Wi-Fi quality, although more recent reviews generally do not highlight this as a problem.
• Bathroom Size: One review mentioned a bathroom being "a bit cramped".

Overall, these complaints appear to be isolated and do not significantly detract from the highly positive guest experience.

Sources

1. agoda.com
2. booking.com
3. booking.com
4. oyster.com
5. wheree.com
6. hotel-scoop.com
7. kayak.com
8. tablethotels.com
9. momondo.com
10. travelweekly.com
11. booking.com
12. at-hotels.com