NH Collection Torino Piazza Carlina

NH Collection Torino Piazza Carlina: A Comprehensive Review of a Michelin Key Selected Property

The NH Collection Torino Piazza Carlina, a Michelin Key selected property, consistently receives high praise for its blend of historical charm and modern comforts, making it a highly recommended choice for travelers visiting Turin. Housed in a beautifully restored 17th-century building, guests frequently commend its excellent location, attentive service, and superb breakfast offerings.

1. Overall Rating & Sentiment

The general consensus for NH Collection Torino Piazza Carlina is overwhelmingly positive, with an average rating of "Wonderful" or "Excellent" across various platforms. Guests frequently describe their stays as "fantastic" and "memorable," highlighting a feeling of being welcomed and at home. The hotel is praised for successfully mixing the charm of its old building with contemporary materials and modern amenities.

2. Key Highlights

Guests consistently laud several aspects of the NH Collection Torino Piazza Carlina:

• Service & Staff: The staff is frequently described as friendly, helpful, patient, and professional, providing excellent and attentive service. Guest Relations teams are noted for offering personalized attention and local tips.
• Location: The hotel's central location in the historic heart of Turin is a major draw, placing guests within walking distance of numerous attractions, restaurants, and shopping areas.
• Design & Ambiance: The hotel's design, which harmoniously blends the austerity of its 17th-century origins with flamboyant artful creations and modern touches, is highly appreciated. Features like the central courtyard and rooftop terraces with panoramic city views are particularly beloved.
• Breakfast: The breakfast buffet is consistently highlighted as "fabulous," "excellent," and "delicious," offering a wide range of continental items, made-to-order omelets, fresh juice, and barista-made cappuccinos.

3. Room Quality

The hotel features 160 elegantly designed rooms spread across five floors. Rooms are decorated in warm neutral tones like cream, old rose, and blue, with hardwood floors and handcrafted furniture. Guests appreciate the comfort, soundproofing, and amenities such as Lavazza espresso machines, rain-effect showers, and quality bathroom products. Many rooms offer views of Piazza Carlo Emanuele II, the Mole Antonelliana, or the city rooftops and hills. While standard rooms can be on the smaller side, suites offer more spacious accommodations with features like mezzanines and vaulted wood-beamed ceilings. A "pillow menu" is also available to cater to individual sleeping preferences. Guests also receive "gianduiotti," Turin's specialty chocolates, on their pillows.

4. Dining Experience

The dining experience at NH Collection Torino Piazza Carlina is generally well-regarded, particularly the breakfast.

• Breakfast: As mentioned, the buffet breakfast is a standout, served in the central courtyard or terrace, featuring a wide selection of sweet and savory items, fresh fruits, pastries, and hot dishes. Barista-made coffees and freshly squeezed orange juice are frequently praised.
• Restaurant Carlina: The on-site Restaurant Carlina serves Italian and international cuisine, with an à la carte menu inspired by regional flavors and complemented by an extensive wine list.
• Bar: The hotel also has a stylish bar, which opens onto the square for al fresco drinks, serving aromatic aperitivi and after-dinner drinks.

5. Service & Staff

The service and staff at NH Collection Torino Piazza Carlina are consistently highlighted as a strong point. Guests describe the staff as "friendly," "very helpful," "attentive," and "professional." Many reviewers emphasize feeling welcomed and well-treated, with staff going above and beyond to assist with inquiries, recommendations, and special requests. The check-in process is often described as simple and quick.

6. Location & Accessibility

The hotel boasts an "excellent" and "perfect" central location on Piazza Carlo Emanuele II in Turin's historic center. It is just a short 5-minute walk from Piazza Vittorio Veneto and the Po River. Many of Turin's key attractions, including the Mole Antonelliana (National Museum of Cinema), Royal Palace of Turin, Egyptian Museum, and Palazzo Carignano, are within easy walking distance. The area is rich in culture and historical treasures, with numerous restaurants, patios, and shopping areas nearby. Public transportation is also easily accessible, and the Torino Porta Nuova train and metro stations are about 0.7 miles away.

7. Value & Pricing

While specific price ranges vary depending on the season and room type, guests generally consider the NH Collection Torino Piazza Carlina to offer good value for money, with some reviews specifically mentioning "great value for money." Prices for a 1-night stay can start from around $208.58 for two adults. The presence of amenities like a free fitness center and complimentary Wi-Fi adds to the perceived value.

8. Common Complaints

While largely positive, some recurring issues or criticisms have been noted:

• Noise: A few guests have mentioned a little noise from the piazza at night, though generally not described as severe.
• Bathroom Size/Condition: One review noted small bathroom sizes in standard rooms, and another mentioned showers needing deep cleaning or refurbishment, with issues regarding seals and joints.
• Breakfast Coffee during busy times: During busy periods, some guests reported that coffee was not served by staff, requiring them to use a machine-made coffee which was deemed not as good.
• Dinner at the Restaurant: One review found the hotel's dinner food to be "just okay" and service "regular," with wines being "bad for the price-quality ratio."
• Initial Front Desk Interaction: One isolated incident reported an unhelpful and angry response from a front desk staff member during a price negotiation, though this appears to be an anomaly rather than a common issue.
• Limited English News Channels: A minor complaint mentioned the lack of variety in English-speaking news channels available in rooms.
• Parking: On-site parking is available but must be reserved in advance and comes with a fee (€35/day).

Sources

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