The Screen
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Hotel Details
Location
Kyoto Prefecture
Japan, Asia
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Key Highlights
- ✓Exceptional Service:** The staff receives widespread acclaim for being friendly, helpful, attentive, and accommodating.
- ✓The Screen boasts an excellent central location in Kyoto, described as being in a "great neighborhood."
Expert Review: The Screen
The Screen in Kyoto, Japan, a Michelin Key Selected property, is consistently praised as a luxurious boutique hotel offering a unique and highly satisfying experience.
1. Overall Rating & Sentiment
The Screen garners exceptional overall ratings from guests, with scores frequently in the "Excellent" range, such as 8.9/10 on Booking.com and Trip.com, and an impressive 18.9/20 on the Michelin Guide's own scoring system. The general sentiment is overwhelmingly positive, with many guests considering it one of the best hotels they've experienced in Japan.
2. Key Highlights
Guests consistently highlight several standout features of The Screen:
- Unique Design: Each of the 13 rooms boasts an individual design, providing a distinct experience for every stay.
- Exceptional Service: The staff receives widespread acclaim for being friendly, helpful, attentive, and accommodating.
- Spacious Rooms: The rooms are notably large, a significant advantage in Japan where hotel room sizes can often be modest.
- Amenities: High-quality amenities, including advanced in-room entertainment systems and luxurious bathroom products, are frequently mentioned.
- Rooftop Terrace: The open-air "Sky Lounge" or rooftop terrace is a popular feature for relaxation and cocktails.
3. Room Quality
The Screen is renowned for its luxurious guest rooms, each meticulously designed by a different Japanese or international designer. Rooms are described as "super comfy and huge," "spacious," "modern and clean," and "effortlessly stylish." They seamlessly blend contemporary design with traditional Japanese elements, sometimes featuring tatami floors and shoji screens.
Standard room features often include a king bed, 42-inch flat-screen TV, iPod dock, BOSE speakers, coffee machine, and refrigerator. Bathrooms are also a highlight, frequently equipped with bathtubs or spa tubs, and supplied with high-quality amenities like REN cosmetics and bathrobes.
4. Dining Experience
The hotel offers a delightful dining experience with several options:
- Bron Ronnery: This restaurant serves creative French fusion dishes using local Kyoto ingredients for breakfast, lunch, and dinner.
- Lounge Sunsun: Offers café dishes and drinks.
- Sorayuka Shoki: Provides dinner meals on an open-air terrace from May to October.
Guests particularly enjoy the "fun" Japanese breakfast experience and the delicious food offered at the restaurant, with cooked-to-order breakfast available daily.
5. Service & Staff
The service and staff at The Screen consistently receive top marks, with a staff rating of 9.5 on Booking.com and 9.1 on Trip.com. Guests frequently use terms like "amazing," "incredibly friendly and accommodating," "very nice and helpful," and "attentive." The staff is praised for providing excellent recommendations for local attractions and restaurants, and for offering services such as concierge assistance, bicycle rentals, and even a traditional 'macha' tea ceremony with the kimono-clad manager. Multilingual staff are also noted as a significant benefit.
6. Location & Accessibility
The Screen boasts an excellent central location in Kyoto, described as being in a "great neighborhood."
- Proximity to Attractions: It's just a 3-minute walk to the Kyoto Imperial Palace and a 5-minute walk to the Kamo River. Other nearby attractions include Nishiki Market (around 1.4 km), Kyoto International Manga Museum (around 0.9-1.6 km), and Teramachi Street.
- Public Transport: The hotel is conveniently located within a 7-minute walk of Jingu Marutabashi Train Station. It's also a short walk to various bus stops and subway stations like Marutamachi, Shiyakusho-mae, Gojo, and Karasuma Oike, providing easy access to explore the city. JR Kyoto Station is also reachable within a 10-minute walk.
- Neighborhood: While central, it's situated in a quiet area, allowing for a peaceful stay, yet still offering many shops and restaurants within walking distance. The hotel does not have its own parking lot, but hourly-rate parking is available nearby.
7. Value & Pricing
While potentially seen as a "splurge" compared to the average hotel in Kyoto, guests generally consider The Screen to offer "exceptional quality and great value," making it "worth every extra dollar." Typical rates can vary significantly based on dates and room types, with some starting around JPY 13,852 (approximately S$143). Given its unique design, spacious rooms, and high level of service, guests find the pricing reasonable for the luxurious experience provided.
8. Common Complaints
Recurring complaints are minimal for The Screen. The most notable issue mentioned by a few guests relates to room lighting, specifically "lights outside shone through the paper doors all night." Another guest mentioned noise that "sounded like an airplane going off" from machines outside their "windows," although the hotel offered to change rooms. One review also noted difficulty reaching the front desk via phone for a period. The hotel does have a customer harassment policy in place to protect its employees.
Marriott
