The Marlton Hotel

The Marlton Hotel in New York City, a distinguished Michelin Key Selected property, consistently receives high praise for its unique charm, prime Greenwich Village location, and sophisticated design, though guests frequently note its famously compact rooms.

1. Overall Rating & Sentiment

The general consensus for The Marlton Hotel is overwhelmingly positive, with guests often describing it as a "super boutique hotel" and a "gem." It boasts strong guest feedback scores, including an 18.8/20 for Overall Stay on Tablet Hotels and Michelin Guide, and an "Excellent" rating of 8.9 on Agoda. Many appreciate its "old-world style" and "Parisian-inspired way," making it a popular choice for those valuing character and location over expansive space.

2. Key Highlights

Guests are particularly fond of the hotel's distinctive "vibe" and design, often likened to a "baby Bowery" but with a cozier, more residential feel. The lobby, featuring a fireplace and bookshelves, is a central highlight, described as an "inspiring relaxed hub" where guests can comfortably work or relax. The hotel's excellent location in Greenwich Village and its acclaimed restaurant and bar are also frequently cited as major attractions.

3. Room Quality

The Marlton's rooms are consistently described as "petite" or "tiny," typically ranging from 100 to 150 square feet for standard rooms. Despite their small size, they are considered charming, well-appointed, and clean, featuring herringbone wood floors, crown moldings, and brass fixtures. Bathrooms are often marble, equipped with complimentary toiletries, hair dryers, and either bathtubs or showers. Beds are comfortable with down comforters, and rooms include minibars stocked with local products, LED televisions with cable channels, and complimentary WiFi. However, storage space is minimal, and some rooms may lack desks or chairs, with certain units offering less desirable views or experiencing hallway noise.

4. Dining Experience

The hotel's on-site restaurant, Margaux (also known as Chez Nous), is a significant draw, serving "market-driven French, Mediterranean and California-style dishes." It's praised for its richly atmospheric dining rooms, characterized by warm lighting, dark woods, and plush leather banquettes, with some guests feeling it's a destination in itself. Complimentary breakfast is served daily, and there's also a coffee shop/cafe and a classic, clubby bar that's popular with both guests and locals. While the food generally receives good remarks, some guests have noted slow service and an average quality for breakfast.

5. Service & Staff

The service and staff at The Marlton Hotel are widely praised as friendly, helpful, and exceptional, contributing to a welcoming and hospitable atmosphere. Guests have highlighted the staff's attentiveness and kindness. However, a few reviews mention instances where staff were not particularly welcoming or appeared overloaded, leading to slow service, particularly at breakfast.

6. Location & Accessibility

The Marlton Hotel boasts an "incredible" and "perfect" location in the heart of Greenwich Village. It is ideally situated just a short walk from Washington Square Park (approximately 2 minutes or 528 feet), New York University (NYU), and various shops and eateries. The hotel offers excellent accessibility to public transport, with the West 4th Street and 8th Street subway stations within a 5-minute walk, making many major attractions easily reachable. The property also complies with ADA standards, offering accessible features for guests with disabilities.

7. Value & Pricing

While The Marlton Hotel is considered "realistically priced" for its style and prime location, some guests find the value for money to be an issue, especially considering the compact room sizes. Room prices can range widely, from approximately $255 to $1615 per night, with recent averages around $417-$444/night, which is slightly above the city's average of $372. Some guests have felt that the room quality and amenities provided did not fully justify the cost, particularly during peak seasons.

8. Common Complaints

The most consistent and significant complaint revolves around the small size of the rooms, with many guests expressing surprise at just how "tiny," "minuscule," or "shockingly small" they are, often lacking adequate storage, desk space, or even room for luggage stands. Related to this, some guests perceive the value for money as poor given the limited space. Other recurring criticisms include the lobby and bar areas becoming crowded with non-guests, making it difficult for hotel patrons to find seating. Noise levels from hallways and the street can also be an issue. The hotel lacks a dedicated fitness center or spa, and while New York's delivery services are plentiful, traditional room service is not available. Some minor complaints include a slow and tiny elevator, narrow stairs, occasional issues with room maintenance (e.g., drapes not shutting, lopsided mirrors, leaky showers), and slow breakfast service.

Sources

1. tablethotels.com
2. michelin.com
3. momondo.com
4. kayak.com
5. priceline.com
6. agoda.com
7. booking.com
8. lajollamom.com
9. oyster.com
10. frommers.com
11. ahotellife.com
12. thehotelguru.com
13. expedia.com.au
14. myboutiquehotel.com
15. reddit.com
16. travelocity.com
17. hotelscombined.com
18. hotels.com
19. marltonhotel.com
20. hotelsabovepar.com
21. expedia.ca
22. agoda.com