The Luigans Spa & Resort
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Hotel Details
Location
The Luigans Spa & Resort · Fukuoka, Japan
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Expert Review: The Luigans Spa & Resort
The Luigans Spa & Resort, Fukuoka: A Tranquil Michelin-Selected Retreat
The Luigans Spa & Resort in Fukuoka, a Michelin Key Selected property, generally garners overwhelmingly positive reviews, standing out as a luxurious and tranquil escape from city life. Its serene seaside location, combined with exceptional service and well-maintained facilities, makes it a highly recommended destination for discerning travelers seeking relaxation and quality.
1. Overall Rating & Sentiment
The general consensus for The Luigans Spa & Resort is "Excellent," with aggregated ratings frequently falling between 8.3 and 8.7 out of 10 on various booking platforms. Guests consistently praise the resort for its high quality across the board, describing it as a memorable and unforgettable experience. The sentiment is largely positive, highlighting a sense of luxury and peacefulness.
2. Key Highlights
Guests consistently rave about the resort's exceptional service and the overall resort-like atmosphere. Key highlights include its beautiful design, featuring a main dining area overlooking a resort-style pool and palm-lined garden, and rooms that offer breathtaking bay views. The spa facilities, seasonal outdoor swimming pool, lush gardens, and inviting terraces are also frequently mentioned as beloved amenities. The resort is particularly noted for being kid-friendly, with family-oriented amenities and its close proximity to attractions like Uminonakamichi Seaside Park and Marine World Uminonakamichi Aquarium. Free Wi-Fi and ample free parking are additional conveniences that guests appreciate.
3. Room Quality
The 98 rooms at The Luigans Spa & Resort are consistently described as spacious, impeccably clean, and comfortable, providing a relaxing environment for guests. All rooms offer stunning ocean or Hakata Bay views. The design aesthetic varies, with options ranging from a simple white minimalist look to a slightly colonial style featuring rattan furniture and ceiling fans. Guests enjoy luxurious amenities such as high-quality towels, linens, robes, Italian-made Acca Kappa toiletries, a mini-bar with complimentary drinks, coffee/tea makers, a flat-screen TV, blackout drapes, climate control, and an air purifier. Some rooms also feature private balconies or terraces, enhancing the resort experience. However, some guest feedback points to rooms having dated furniture, stained carpets, and uncomfortable beds that may require renovation. The presence of unit bathrooms (where the toilet and bath are combined) in some rooms has also been noted as a minor drawback.
4. Dining Experience
The resort offers a diverse culinary experience with multiple on-site restaurants, including Italian cuisine at The Lounge on the Water, Japanese specialties at Genkai (featuring sushi), and a Steak House called Medium Rare. The focus is on utilizing fresh Kyushu and seasonal ingredients, providing a high-quality dining experience. Breakfast is served buffet-style and includes a wide array of options such as freshly baked bread, fruits, Massaman curry, tortilla soup, and various Japanese dishes, receiving positive remarks for its variety and taste. While the food quality is generally excellent, some guests have reported slow service during dinner at The Lounge on the Water and a lack of variety in breakfast options for stays longer than three nights.
5. Service & Staff
The service and staff at The Luigans Spa & Resort consistently receive high praise, often cited as "exceptional," "helpful," and "friendly." Staff performance is a standout feature, with an impressive rating of 9.1. Guests frequently mention the warm hospitality and attentiveness of the team, contributing significantly to a positive stay. However, isolated comments indicate some inconsistencies in staff performance, such as inattentiveness in restaurants or minor issues with bell staff. Concerns about the cleanliness of public bath changing baskets have also been raised by a few guests.
6. Location & Accessibility
The Luigans Spa & Resort is situated in a picturesque seaside park in Fukuoka, offering a tranquil resort ambiance. It is conveniently located approximately 20-30 minutes from both Fukuoka city center and Fukuoka Airport. Its immediate surroundings include Uminonakamichi Seaside Park (about 1.2 to 1.5 miles away) and Marine World Uminonakamichi Aquarium, making it an excellent choice for families.
For accessibility, a complimentary shuttle bus service operates from HEARTS Bus Station Hakata, which is a short walk from JR Hakata Station. Alternatively, guests can take the JR Kagoshima Main Line to Kashii Station, transfer to the JR Kashii Line, and disembark at Uminonakamichi Station, followed by a 6-minute walk to the hotel. Despite its beautiful setting, some guests have noted a feeling of isolation due to limited walking access to the immediate beach and bay areas (which may be blocked by parks or fences) and the absence of convenience stores within walking distance (the nearest being a 10-minute drive).
7. Value & Pricing
While The Luigans Spa & Resort might be considered a "splurge" compared to the average hotel price in Fukuoka (around $131), many guests believe it offers excellent value for the unforgettable experience and exquisite amenities provided. Nightly rates for a two-adult stay can start from approximately $92.49. The value for money is generally rated positively, with scores around 8.2 to 8.7. Saturdays are typically the most expensive days to stay.
8. Common Complaints
Recurring criticisms, although not widespread, include comments about some rooms needing renovation due to dated furniture, stained carpets, or uncomfortable beds. The design of unit bathrooms (combined toilet and bath) in certain rooms is occasionally mentioned as a minor inconvenience. Service in the restaurants can sometimes be slow, and breakfast options might feel repetitive for guests on longer stays. The resort's somewhat isolated location, with limited pedestrian access to nearby beaches and a lack of walkable convenience stores, has been a point of feedback for some. Lastly, there have been isolated reports of inconsistent staff service and concerns regarding the cleanliness of public bath amenities like changing baskets. It is also worth noting that guests with tattoos may face restrictions when using the public bathing facilities.
Sources
Google Reviews
1,848 reviews
Recent Guest Reviews
Matthew Hau
Perfect breakfast with a sun rise, wonderful public bath with sauna and hot spring, free parking! Right next to Marine world and private beach! They even prepared their own fireworks for new year! Spacious room comparing to most local hotel. It’s not cheap, but definitely worth the money.
Response from the owner
Thank you very much for staying at The Luigans Spa & Resort.<br>We are very pleased and honored to hear that you were satisfied with many aspects of your stay, including the breakfast and the sauna in...
Rob Gannon
Classic example of a large hotel charging more but offering less. 4pm check in is so unhelpful when the pool is only for kids until 5 and then it's a few people wasting time taking Instagram photos until 10. Food is incredibly overpriced compared to the city and mostly odd Japanese versions of western stuff. Far too many silly rules and making things less fun. Set times for breakfast, no jumping i...
Response from the owner
Dear Mr./Ms.Rob Gannon<br><br>Thank you for sharing your feedback. We truly regret to hear that your experience did not meet your expectations, and we deeply appreciate your insights, as they provide ...
YONG CHOI
Reserved 2 rooms about 2 months ago traveling with my 88 years old parents. Front desk just gave me 2 rooms at the each end of the building, (208 & 228) which is furthest possible. He showed ZERO effort for my request to change rooms close to each other. I don’t know what they are going to do if there’s any emergency for old couple.Not happy at all.
Response from the owner
Thank you very much for staying at The Lygans Spa & Resort.<br>We also sincerely appreciate your valuable feedback.<br><br>However, we sincerely apologize for the inconvenience caused by not being abl...
Workphone Workphone
Decent rooms and breakfast buffet, good location within a national park. Only around half the staff speak a moderate level of english so can be a little difficult to communicate at times. Lack of maintenance on parts of the deck, should be fixed for guest safety. The most disappointing part of our stay is we were never informed of the free shuttle bus, we caught the train both ways. I even enquir...
Response from the owner
Thank you for taking the time to share your feedback. We are pleased to hear you found the rooms and breakfast satisfactory and enjoyed our unique location within the national park.<br><br>We sincerel...
D BC
The rooms are specious but a bit old Service is incredibly The location is a bit far and you either need a car or getting around with a shuttle bus. All in all we had a great stay
Response from the owner
Thank you very much for choosing THE LUIGANS Spa & Resort among the many hotels available.<br>We also sincerely appreciate your taking the time to share your review despite your busy schedule.<br><br>...
Eunice Wong
hotel facilities are a bit old, but room is okay. i did not have the opportunity to try their breakfast buffet, but they have a range of activities e.g. group meditation, yoga etc. for those who wish to relax. electric scooters and bikes are also available. the resort is in close proximity to a aquarium, as well as a sprawling seaside/harbourfront park. do not expect much from the onsen, as it is ...
Response from the owner
Thank you for your detailed feedback on your recent stay. We are glad you found the room satisfactory and enjoyed the on-site activities and convenient location near the aquarium and park.<br><br>We s...
Accor
