The Jervois

The Jervois, a Michelin Key Selected property on Hong Kong Island, stands out as a luxurious boutique hotel offering a distinctive "apartment-feel" experience in the vibrant Sheung Wan district. Praised for its spacious, well-designed suites and exceptional service, it garners high satisfaction from guests seeking a private, comfortable, and conveniently located stay.

1. Overall Rating & Sentiment

The Jervois consistently receives high overall ratings, ranging from 8.7 to 9.4 across various booking platforms, reflecting an overwhelmingly positive guest sentiment. Travelers frequently commend its impeccable service, strategic location, and stylish design, making it a preferred choice for both short-term visits and longer stays.

2. Key Highlights

Guests consistently highlight several aspects that make The Jervois exceptional:

• Exceptional Service: The staff is frequently described as super friendly, attentive, helpful, and professional, going above and beyond to ensure a memorable stay.
• Prime Location: Situated in Sheung Wan, adjacent to Central, the hotel offers excellent accessibility to MTR stations, diverse dining, shopping, and major attractions.
• Sophisticated Design: The interiors, designed by renowned French designer Christian Liaigre, feature a sleek, modern, and elegant aesthetic with attention to high-quality materials, textures, and clean lines.
• Spacious Suites: Unlike many Hong Kong accommodations, The Jervois offers genuinely spacious one- and two-bedroom suites, providing a comfortable, apartment-like living experience.
• Privacy: Each suite features a private elevator lobby, enhancing the sense of exclusivity and privacy.

3. Room Quality

The Jervois exclusively offers one-bedroom (65 square meters/700 sq ft) and two-bedroom (144 square meters/1550 sq ft) suites, designed to provide a luxurious urban retreat.

• Design & Ambiance: The rooms feature a modern, minimalist design by Christian Liaigre, characterized by warm tones of fine wood, leather, and fabric, complemented by luxurious marble finishes. Floor-to-ceiling windows invite abundant natural light and often offer impressive city views, with penthouse levels boasting picturesque Victoria Harbour views.
• Comfort: Guests praise the comfortable beds, featuring Simmons mattresses and Frette Italian sheets, ensuring a restful night's sleep. Rooms are equipped with air conditioning and blackout drapes for optimal comfort. Bathrooms are spacious and often feature rainfall showerheads and high-quality toiletries.
• Amenities: Each suite is well-appointed with a 40-inch or 43-inch full HD smart television with satellite/cable channels, a DVD player, and a JBL Bluetooth clock radio with USB charging. A fully equipped pantry or kitchenette includes a refrigerator (mini-fridge in one-bedroom, full-size in two-bedroom), electric hob, microwave, espresso maker (Nespresso with local coffee capsules), electric kettle, and comprehensive cooking utensils, tableware, and glassware. In-house washers and dryers are available in two-bedroom suites, and all rooms offer complimentary Wi-Fi and wired internet.

4. Dining Experience

The Jervois operates without a full-service, on-site restaurant for all meals, contributing to its private, residential vibe.

• Breakfast: Daily full breakfast is available for a fee (HKD 185 for adults) and is served at partnering restaurants located within a short 3 to 5-minute walk from the hotel.
• In-Room & Nearby Options: Suites come with fully equipped kitchenettes, allowing guests to prepare their own meals. The hotel's prime location in Sheung Wan means guests are spoilt for choice with an array of diverse dining options right outside their doorstep. These include local eateries like Kau Kee Food Cafe and Sing Heung Yuen, as well as upscale international restaurants such as TokyoLima, Pici Central, and the three-Michelin-starred Lung King Heen. A snack bar/deli is also available on-site.

5. Service & Staff

The service at The Jervois consistently receives outstanding praise, with staff performance ratings often reaching 9.0 to 9.4. Guests frequently describe the team as "super friendly," "attentive," "helpful," and "professional." The dedicated concierge team is readily available to assist with transportation arrangements, restaurant reservations, and local recommendations, ensuring a seamless and personalized stay. Many guests appreciate the warm hospitality and attention to detail, making them feel genuinely at home.

6. Location & Accessibility

The Jervois boasts an unbeatable location at 89 Jervois Street in the eclectic Sheung Wan district, directly adjacent to the prestigious Central district.

• Neighborhood: Sheung Wan is renowned for its vibrant mix of antique stores, contemporary art galleries, and chic eateries, offering a blend of modern comfort and traditional charm.
• Attractions: Major attractions are within easy reach. The Hong Kong - Macau Ferry Terminal, Soho, Lan Kwai Fong, International Finance Centre, Hollywood Road, Man Mo Temple, and Hong Kong Park are all within walking distance. The iconic Peak Tram, offering breathtaking city views, is also nearby.
• Transport: The hotel is exceptionally well-connected, just a 3-minute walk from Sheung Wan MTR Station. Western Market Tram Stop is also conveniently close. For airport transfers, Hong Kong International Airport (HKG) is approximately a 35-minute taxi ride away, or a 15-minute walk to the Airport Express Station (Hong Kong Station) followed by a 25-minute train journey.

7. Value & Pricing

The Jervois is generally considered to offer excellent value for money, especially given the spaciousness of its suites in a prime Central Hong Kong location. Guests often note that the price for the generous space is a "steal" compared to other hotels and serviced apartments in the area. Monthly rates for one-bedroom apartments start from around HK$48,000, with two-bedroom units ranging from HK$90,000 to HK$120,000, depending on layout, floor, view, and lease term. Daily rates can vary but are often reported to be 30-40% less than traditional luxury hotels in Central. It's important to note that a 3% Hotel Accommodation Tax (HAT) will be reinstated from January 1, 2025.

8. Common Complaints

While overall sentiment is positive, some recurring criticisms and observations include:

• Room Perception: A few guests have noted that while spacious, some suites may appear "narrow" in person compared to photos, and some architectural designs could lead to a lack of privacy from surrounding buildings if not careful with curtains.
• Design Over Function: There have been instances where bathroom door handles or shower doors were challenging to operate, with guests mentioning "design over function and comfort."
• Refurbishment Needs: Some areas, such as couch cushions, have been identified by guests as needing refurbishment.
• Limited On-Site Dining/Housekeeping: As a serviced apartment model, it lacks a dedicated 24-hour room service or extensive on-site dining options, with breakfast served at partner restaurants. Housekeeping service is typically twice weekly.
• Environmental Policy: In line with Hong Kong's Product Eco-responsibility Ordinance, complimentary disposable plastic products are no longer offered to guests.

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