One96

One96, a Michelin Key Selected property on Hong Kong Island, consistently receives high praise for its exceptional service, spacious apartment-style suites, and prime location. Guests frequently highlight the unique privacy offered by its "one suite per floor" concept.

Overall Rating & Sentiment

One96 generally garners an "Excellent" to "Superb" rating from guests across various platforms. Agoda guests give it an overall rating of 8.3, with high scores for comfort (8.8), cleanliness (8.7), location (8.7), and staff performance (8.5). Booking.com reviews show even higher scores, including 9.4 for location and staff, 9.2 for comfort, and 9.0 for cleanliness. The Michelin Guide itself rates it 18.2 out of 20, based on verified guest reviews. The overwhelming sentiment is positive, with many guests expressing a strong desire to return.

Key Highlights

Guests consistently love One96 for several outstanding features:

• Privacy and Space: The unique design, with each suite occupying an entire floor, provides a sense of exclusivity and ample space, a true luxury in Hong Kong.
• Exceptional Service: The staff are frequently described as outstanding, friendly, helpful, and attentive, often feeling like a personal concierge.
• Prime Location: Situated in Sheung Wan, it offers convenient access to Central, MTR stations, dining, and nightlife.
• Modern Design & Amenities: The contemporary and well-equipped suites, including kitchenettes and laundry facilities, are highly appreciated.

Room Quality

The rooms at One96 are apartment-style, full-floor suites, typically sprawling 74 square meters (approximately 800 sq ft). They are characterized by soothing modern interiors in a neutral palette, complemented by abundant natural light from floor-to-ceiling windows. Each suite features a separate lounge and dining area with an L-shaped sofa and seating for four, and a chic kitchenette. Bedrooms are outfitted with luxurious Simmons mattresses, Frette linens, and white goose down duvets and pillows, offering a restful retreat. Amenities include a Nespresso machine, electric kettle, refrigerator, washer/dryer, complimentary wireless internet, flat-screen TV with satellite channels, and a free minibar with non-alcoholic beverages. Bathrooms are spacious by Hong Kong standards, typically featuring a walk-in rain shower and separate toilet, along with hairdryers and bath sheets. Many suites offer impressive city views, with higher floors boasting Victoria Harbour views.

Dining Experience

One96 does not have a full-service restaurant on-site. However, a continental breakfast is available each morning, which can be purchased for HKD 168+10% per person (as of recent information), or it may be complimentary for Tablet Plus members. There is a lounge area on the first floor that provides complimentary snacks, soft drinks, coffee, and water 24 hours a day. For more substantial meals, guests can utilize the in-room kitchenette facilities or explore the numerous local dining options within a short walking distance, including popular restaurants like Kau Kee Food Cafe and Social Place (Loboc).

Service & Staff

The service and staff at One96 receive overwhelmingly positive feedback. Guests frequently describe the team as "exceptional," "friendly," "polite," "helpful," and "attentive." Many reviews highlight the staff's willingness to go above and beyond, making guests feel welcomed and well taken care of, often compared to having a "private concierge." The hotel offers a 24-hour front desk and discrete daily housekeeping services (except on Sundays and public holidays).

Location & Accessibility

One96 boasts an excellent location in the heart of Hong Kong's Sheung Wan district, strategically situated between Central and Sheung Wan. It's considered ideal for both business and leisure travelers, offering easy access to attractions, shopping districts, and dining options.

• Public Transport: It's just a short walk from Sheung Wan MTR Station (Exit A2) and within walking distance of Central MTR Station and Admiralty MTR Station, providing seamless connectivity to various parts of the city. Central bus station is also about a 10-minute walk away.
• Nearby Attractions: The hotel is close to the vibrant nightlife of Lan Kwai Fong, the bustling streets of Causeway Bay, and shopping landmarks like One International Finance Centre and Man Wa Lane. The Hong Kong Macau Ferry Terminal is about a 15-minute walk.
• Neighborhood: The hotel is nestled in the eclectic Noho area, known for its mix of traditional Hong Kong culture, hip cafes, and innovative boutiques and restaurants.
• Airport Access: Getting to One96 from Hong Kong International Airport (HKG) is convenient via the Airport Express train to Hong Kong Station, followed by a short walk.

Value & Pricing

One96 is often praised for offering exceptional value for money, especially considering the spaciousness and amenities provided in a prime Hong Kong location. While prices can vary, an average price of around $341 USD per room has been noted, with more recent searches (February 2026) indicating rates from approximately HKD 1,428.49 (around $183 USD) per night for two adults. Given the luxury of a full-floor suite with a kitchenette and laundry facilities, many guests find it to be a worthwhile investment for a comfortable and convenient stay in the city.

Common Complaints

While generally very positive, a few minor recurring issues have been mentioned by guests:

• Elevator Wait Times: As each suite occupies an entire floor, there is only one elevator, which can sometimes lead to a slight wait.
• Street Smell: Some guests have noted an unpleasant smell on the street before entering the hotel, though acknowledging it is outside the hotel's control.
• Bathroom Design: Minor criticisms include a "small and funny shaped" toilet wash basin and, in some cases, a bathroom door that is not smooth or a shower cubicle that feels too small.
• Water Dispenser Taste: One guest mentioned a funny taste from the in-room water dispenser, though water from the lounge was fine.

Sources

1. agoda.com
2. booking.com
3. michelin.com
4. booking.com
5. travel2next.com
6. tablethotels.com
7. booking.com
8. hongkong-hk.com
9. residencehk.com
10. discoverhongkong.com
11. hongkonghotelchina.com
12. top-hotels-hong-kong.com
13. priceline.com
14. expedia.com.hk