Starhotels E.c.ho.
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Hotel Details
Location
Starhotels E.c.ho. · Milan, Italy
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Key Highlights
- ✓Starhotels E.c.ho. boasts an excellent, prime location in Milan, just steps away from Milano Centrale Train Station. This provides exceptional accessibility to:
Expert Review: Starhotels E.c.ho.
Starhotels E.c.ho. in Milan, a Michelin Key Selected property, consistently receives high praise for its modern, eco-conscious design, exceptional service, and prime location directly opposite Milano Centrale train station. It offers a tranquil retreat amidst the city's vibrant energy, making it a popular choice for both business and leisure travelers.
1. Overall Rating & Sentiment
The overall sentiment for Starhotels E.c.ho. is overwhelmingly positive, with an average rating frequently landing in the "Excellent" category across various platforms. Guests often describe their stay as wonderful, recommending the hotel for its blend of comfort, convenience, and genuine hospitality. Agoda.com shows an 8.9 "Excellent" rating based on over 4,700 reviews, with Hotels.com and Expedia displaying a 9.4 "Exceptional" rating from over 1,000 reviews. The MICHELIN Guide itself gives it a guest score of 18.5 out of 20, indicating a high-quality stay.
2. Key Highlights
Guests consistently highlight several aspects that make Starhotels E.c.ho. stand out:
- Location: Its unbeatable proximity to Milano Centrale train station is a major draw, offering easy access to public transport, city attractions like the Duomo, and even day trips to Lake Como.
- Design & Eco-friendly Approach: The hotel is celebrated for its modern, stylish, and eco-friendly design, favoring simple lines, natural textures, and energy-efficient solutions throughout the property. The "eco-contemporary hotel" concept includes thermo-insulated walls, low-consumption LED lighting, and beds made from recycled materials.
- Service & Staff: The friendly, attentive, and helpful staff frequently receive commendations for going the extra mile to ensure a pleasant stay.
- Amenities: Guests appreciate amenities like free Wi-Fi, a well-equipped gym with city views, and a pleasant bar. The artistic courtyard and garden also add to the tranquil ambiance.
3. Room Quality
The rooms at Starhotels E.c.ho. are generally described as clean, modern, comfortable, and thoughtfully designed. They feature contemporary furnishings, elegant parquet floors, and are decorated with soothing tones and floral wall art. Many rooms offer large windows that allow ample natural light, and some even have balconies with city views. Amenities include air conditioning, a flat-screen TV, a minibar, electric kettle, and free Wi-Fi. Guests particularly praise the comfortable beds, some even mentioning goose-down Starbeds and pillow menus for ultimate comfort. While most feedback is positive, some reviews mentioned issues with dustiness in certain areas or inadequate blackout curtains. Some rooms might also be on the smaller side depending on the category booked.
4. Dining Experience
The hotel's restaurant, "Orto Green Food & Mood," aligns with its eco-friendly ethos, focusing on local, seasonal, and organic ingredients with a "slow food" approach. It offers Milanese and classic Italian cuisine, served in a stylish setting with large windows and nature-inspired backlit murals.
Breakfast consistently receives positive reviews for its quality, variety, and freshness. It's typically an American-style buffet that includes eggs, bacon, fresh fruit, and a selection of hot and cold drinks. Vegan and gluten-free options are also available. The breakfast staff, like Mai Mai and Melissa, have been specifically praised for their exceptional service.
5. Service & Staff
The service and staff at Starhotels E.c.ho. are frequently lauded as a major highlight. Guests describe the staff as brilliant, friendly, efficient, and exceptionally helpful, often going "the extra mile" to assist guests. From providing local recommendations and assisting with reservations to helping with luggage and offering a warm welcome, the staff's dedication to top-notch service is highly commendable. Multilingual staff are also available.
6. Location & Accessibility
Starhotels E.c.ho. boasts an excellent, prime location in Milan, just steps away from Milano Centrale Train Station. This provides exceptional accessibility to:
- Public Transport: Multiple metro lines (Caiazzo, Centrale F.S.) and bus stations are within a short walk, making it easy to navigate the city. The Terravision bus stop for airport transfers is also very close.
- Attractions: While not in the immediate city center, major attractions like the Duomo and the fashion district (Corso Buenos Aires, Via Montenapoleone) are easily reachable within a short metro or train ride (10-15 minutes). The hotel is about 1.86 miles from The Duomo.
- Airports: Milano Linate Airport is about a 16-minute drive away, and the hotel is also accessible from Malpensa.
- Neighborhood: The hotel is situated in the Porta Nuova neighborhood. While the immediate area around the central station can sometimes be described as "a bit rough" at night by some guests, the hotel itself is generally considered to be in a safe and convenient area.
7. Value & Pricing
Many guests consider Starhotels E.c.ho. to offer good value for money, especially given its location and quality of service. Agoda.com rated its value for money at 8.5, and Booking.com at 8.3. Prices for a double room can be around $212, with a city tax of €7 per person. However, some guests noted that while generally reasonable, certain charges might be unexpected, or overall prices could be considered high for Milan.
8. Common Complaints
While reviews are largely positive, some recurring criticisms include:
- Room Cleanliness: A few guests have mentioned issues with dustiness in some areas or empty dispensers in bathrooms.
- Blackout Curtains: Inadequate blackout curtains have been mentioned as an issue affecting sleep quality for some.
- Dining Options during Events: On occasion, food options at the restaurant have been described as limited due to large conferences or events taking place at the hotel.
- Concierge Service: One guest reported an unhelpful and condescending concierge experience when asking for transport information, being told to "check online" despite advertising concierge services.
- Parking Costs: The cost of overnight parking has been a concern for some guests.
- Local Area at Night: While generally safe, some reviewers noted that the surrounding streets near the train station could feel poorly lit or "a bit rough" at night.
Sources
- wheree.com
- agoda.com
- michelin.com
- hotels.com
- expedia.com
- klook.com
- preferredhotels.com
- selectgreenhotels.com
- agoda.com
- hotels.com
- hoteles.com
- tablethotels.com
- michelin.com
- zenhotels.com
- trip.com
- booking.com
- onthebeach.co.uk
- wanderlog.com
- booking.com
- orbitz.com
- hotels.com
- lemon8-app.com
- hotel.info
- travelweekly.com
- expedia.ie
Points to Consider
- •While reviews are largely positive, some recurring criticisms include:
- •Room Cleanliness: A few guests have mentioned issues with dustiness in some areas or empty dispensers in bathrooms.
- •Blackout Curtains: Inadequate blackout curtains have been mentioned as an issue affecting sleep quality for some.
- •Parking Costs: The cost of overnight parking has been a concern for some guests.
- •Local Area at Night: While generally safe, some reviewers noted that the surrounding streets near the train station could feel poorly lit or "a bit rough" at night.
Google Reviews
1,599 reviews
Recent Guest Reviews
Lv Plummer
Absolutely wonderful stay for the Olympics with great staff, clean facilities, and delicious food options. Also just a 5 minute walk away from Milan centrale and other metro stations! The surrounding area is under heavy construction, so please adjust your expectations accordingly. Other than that, would highly recommend!
Response from the owner
Dear Guest,<br>Thank you so much for your kind review! We're thrilled to hear that you had a wonderful stay during the Olympics and enjoyed our staff, facilities, and food options. It's great to know ...
Tina Como
The hotel was perfectly located for easy access to the Milano Centrale train station. The rooms were well equipped and clean. The front desk and restaurant staff were friendly. Our only concern came when a person was allowed into the hotel (not a guest) who stole the bag of one person in our group. While you should always be aware of your surroundings, there is some comfort in the thought that the...
Response from the owner
Dear Tina Como,<br>Thank you for your feedback, and we are glad to hear that you found our location, rooms, and staff to your satisfaction.<br><br>We are very sorry to hear about the incident you expe...
Bea Daly
This is a good choice if you will be travelling in or out of Milan through public transport and have luggage. So close to the train station and the rooms were very decent. A bit small but clean, updated rooms in a quiet area (even on low floors). Decent value in the context of Milan.
Response from the owner
Dear Guest,<br>Thank you for leaving such a lovely review following your stay with us.<br>We are pleased to read your comments and will share them with the team. We always strive to better ourselves a...
marìka surace
Very well located, but this remains the only quality of a hotel which should be a bit more attentive with the guests. Just checked in, 1/2 hour later than announced, and the room still not ready. Fine, we wait. But we didn't appreciate the used teabag in the kettle as a welcome gift. No water, no frigobar or a minifridge, not a comfortable hotel at all. Not for that price. Added after the hotel’s ...
Response from the owner
Dear Marika,<br>Thank you for updating your review and adding your name. However, after carefully reviewing all our reservations, we can confirm that we have never had a guest by the name of Rubens Be...
PJK
Very clean and roomy hotel right next to the train station. Excellent for the price. They even give you breakfast in a bag for those leaving early in the morning.
Response from the owner
Dear Guest,<br><br>Thank you for your feedback. We are delighted that everything went well, with the very clean and roomy hotel right next to the train station, excellent value at Starhotels Echo. <br...
FaFa
Spacious rooms, modern, pitch black hallways. Very comfortable bed, huge bathroom. Decent umbrellas, somewhat slow check in. Very friendly staff, ideal location!
Response from the owner
Dear,<br><br>Thank you for your feedback. We are delighted that everything went well. We look forward to welcoming you back.<br><br>Kind regards,<br>The Hotel Management
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