Sport Hotel Hermitage & Spa
One Michelin Key
Check Availability & Prices
Find the best rates for Sport Hotel Hermitage & Spa.
Check Availability on Booking.comView the official listing on the MICHELIN Guide.
Hotel Details
Location
Sport Hotel Hermitage & Spa · Soldeu, Andorra
Explore More Hotels
Key Highlights
- ✓Family-Friendly Amenities: A supervised Kids Club (for ages 4-12) and babysitting services are available, making it an excellent choice for families.
Expert Review: Sport Hotel Hermitage & Spa
Sport Hotel Hermitage & Spa, Soldeu, Andorra: A Michelin Key One-Key Mountain Retreat
The Sport Hotel Hermitage & Spa, nestled at 1,850 meters in the heart of the Pyrenees, stands out as a luxurious 5-star property in Soldeu, Andorra, recognized with a Michelin Key One-Key for offering "a very special stay." This upscale hotel provides a blend of relaxation and adventure, catering to guests seeking high-quality service, exceptional dining, and prime access to mountain sports.
Overall Rating & Sentiment
The general consensus among guests is overwhelmingly positive, with many describing their experience as "amazing," "excellent," and "unforgettable." Review platforms consistently show high ratings for staff, cleanliness, and facilities, often reaching 9.6 or higher out of 10. The hotel is frequently lauded as the "best hotel in Andorra" by returning guests.
Key Highlights
Guests consistently praise several aspects of the Sport Hotel Hermitage & Spa:
- Exceptional Spa Facilities: The 5,000 square-meter Sport Wellness Mountain Spa is a major draw, offering a tranquil oasis with pools of varying temperatures, hydrotherapy baths, saunas, and a wide range of treatments. Adult guests typically receive free daily access for two to three consecutive hours.
- Prime Ski-in/Ski-out Location: The hotel boasts seamless ski-in/ski-out access directly at the base of the Grandvalira slopes, with the gondola station integrated into the complex. This is highly valued by winter sports enthusiasts.
- Outstanding Gastronomy: The hotel offers a diverse culinary experience with several restaurants, including the Michelin-starred Ibaya by Chef Francis Paniego and Koy Hermitage by Chef Hideki Matsuhisa, providing haute cuisine.
- Impeccable Service: The staff consistently receives accolades for being polite, attentive, friendly, and going "above and beyond" to ensure guest comfort.
- Family-Friendly Amenities: A supervised Kids Club (for ages 4-12) and babysitting services are available, making it an excellent choice for families.
Room Quality
The hotel features 135 luxury suites, including Junior Suites Deluxe, Premium, Duplex, and Hermitage Suites, all designed with a contemporary feel. Rooms are spacious and come equipped with high-quality furnishings, Egyptian cotton bed linen, and often feature whirlpool baths and balconies with stunning mountain or slope views. Standard in-room amenities include free Wi-Fi, tea/coffee makers, minibars, satellite TV, bathrobes, slippers, and Acqua di Parma toiletries. Some guests, however, have noted that in-room lighting could be improved.
Dining Experience
The Sport Hotel Hermitage & Spa offers an extensive and acclaimed gastronomic experience across its eight restaurants.
- Ibaya Restaurant: Awarded a Michelin star, Ibaya, under the supervision of Chef Francis Paniego, offers Spanish-Andorran cuisine and provides a unique culinary journey.
- Koy Hermitage: Led by Michelin-starred Chef Hideki Matsuhisa, this restaurant delivers a unique proposal of Japanese haute cuisine, featuring signature dishes from Barcelona's Koy Shunka.
- Other Options: Guests can also enjoy traditional mountain cuisine at Sol i Neu Club Hermitage with panoramic views, cocktails and fusion cuisine at the stylish Glassbar, and casual options like pizza and burgers at Sol i Neu Pizzeria.
- Breakfast: The breakfast buffet is frequently praised as "great" and "fantastic," with some even calling it the "best breakfast I've ever had." However, a few guests have found the variety to be limited for a hotel of this category.
Service & Staff
The hotel's staff consistently receives glowing reviews for their politeness, attentiveness, and professionalism. Guests often highlight individuals by name, indicating a personalized and memorable service experience. From reception to the Kids Club and restaurant staff, the hospitality is a key factor in the hotel's high guest satisfaction.
Location & Accessibility
The hotel's location in Soldeu, Andorra, is ideal for both winter and summer activities. It offers direct ski-in/ski-out access to the Grandvalira ski domain, one of Europe's largest ski resorts. In warmer months, the area transforms, offering activities such as hiking, e-biking, 4x4 routes, and access to Europe's highest golf course, Golf Soldeu. The hotel also provides a ski concierge service, VIP lounge ski lockers, and equipment rental shops. While the location is superb for mountain activities, some guests note that the journey from Barcelona airport can be quite long.
Value & Pricing
The Sport Hotel Hermitage & Spa is considered a luxury property, and its pricing reflects this. While some guests find it "well worth the price" and an "amazing" experience, others suggest the price can be high, with nightly rates potentially around €1000, and expect a commensurate level of service and amenities. Its Michelin Key One-Key status reinforces its positioning as a "very special stay" with associated luxury pricing.
Common Complaints
While generally highly rated, some recurring criticisms have been noted:
- Strong Fragrance: A few guests have found the strong fragrance permeating the hotel to be overwhelming.
- Spa Access & Rules: Access to the spa and Kids Club can be inconvenient, requiring walks through the hotel and sometimes past dining areas. Additionally, strict spa rules, such as a ban on photography and limited access for younger children (under 13 not allowed, 13-17 with adult supervision), have sometimes been perceived as overly harsh.
- Limited Breakfast Variety: Although generally praised, some reviews mention that the breakfast selection could be more varied for a hotel of this caliber.
- In-room Technology Issues: Isolated reports mention issues with in-room phones not working, TV signal interference, and non-functional screen-mirroring.
- Dining Reservations: Due to popularity, it is strongly recommended to reserve restaurants and other services in advance, especially during peak seasons, as capacity is limited.
Sources
- michelin.com
- sporthotelsandorra.co.uk
- lhw.com
- virtuoso.com
- privateupgrades.com
- booking.com
- booking.com
- expedia.com
- reserving.com
- momondo.com
- hotelscombined.com
- andorraselected.com
- thehotelguru.com
- trivago.ie
- sporthotelsandorra.co.uk
- hmrandorra.com
- sporthotelsandorra.co.uk
- hoteles.com
- lhw.com
- lhw.com
- booking.com
- kayak.com
Points to Consider
- •While generally highly rated, some recurring criticisms have been noted:
- •In-room Technology Issues: Isolated reports mention issues with in-room phones not working, TV signal interference, and non-functional screen-mirroring.
Google Reviews
1,293 reviews
Recent Guest Reviews
sara a
My experience at Sport Hotel Hermitage & Spa has been extremely disappointing, especially given its five-star status and premium pricing. From the start, food handling and cultural awareness were unacceptable. I do not eat pork and made this clear every time I ordered. Despite this, pork was served to me repeatedly at every restaurant in the hotel, including breakfast. While a few staff members a...
Response from the owner
Dear Sara A,<br><br>First of all, please accept our sincere apologies for the disappointment and inconvenience you experienced during your stay with us. We truly regret that your visit did not meet yo...
G Squared
ok where do i even start with this hotel? we spent ages researching where to stay on a first road trip to Andorra, and we are so glad we decided to stay at Sport Hotel Hermitage & Spa. I genuinely can not recommend this hotel enough as for me and my wife it was perfect. I loved the fact that by the 2nd day everyone knew my name, all the staff were super friendly, supportive, providing advice an...
Response from the owner
Dear Mr. Singh,<br><br>Thank you so much for taking the time to share such a detailed and heartfelt review. We are thrilled to hear that you and your wife had a perfect first road trip experience in A...
HAFSSA BOUTLANE
Magic place! The spa Is Amazing! We went for a dinner in the Glass Bar , we booked a big Table for 11 for 3 nights At first we had some problems with the service because the drinks were slow to arrive, but once we met Yas, the restaurant manager, everything changed. He personally took care of us every time we went to the GLASSBAR and offered us service worthy of a luxury 5-star hotel. He paid atte...
Response from the owner
Dear Mr. Boutlane,<br><br>First of all, I would like to thank you for the time spent sharing with us the details of your stay at Sport Hotel Hermitage & Spa.<br><br>We are truly delighted to learn tha...
Nadya Mamonova
Our family has a little tradition- every time when we go to Soldeu to ski, we come to apres ski champaign and late lunch at the Hermitage Hotel. What was our surprise today when at 5 p.m. in an absolutely empty lobby bar, the hostess without any doubts told us that all tables are reserved and the kitchen cannot take our order for 4 people. To be honest, you wouldn't expect to hear such outright li...
Response from the owner
Dear Mrs. Mamonova,<br><br>Thank you for taking the time to share your feedback with us.<br><br>First of all, please allow us to sincerely apologize for the disappointment you experienced during your ...
alex p
I stayed at this hotel with my family because it actively advertises itself as a luxury spa hotel, but in fact, children are completely prohibited from using the pool. I arrived with my 13-year-old son, and they simply wouldn't let us in, with no alternatives, no family time, and no clear notice when booking. I consider this misleading marketing for family guests and a failure to meet expectations...
Response from the owner
Dear Mr. Alex P,<br><br>We sincerely apologize for the inconvenience caused during your stay and are truly sorry to hear that your experience did not meet your expectations. We appreciate you taking t...
Peter S
We decided to stay here to celebrate our wedding anniversary. We chose this hotel as we had visited previously for a car experience. From arrival to departure every member of staff was delightful, offering friendly helpful service at all time. The room was extremely comfortable with a great view of the ski slopes (without snow, it is August 😀) In the evening, we ate at the bar, with amazing vi...
Response from the owner
Dear Mr. Peter,<br><br>First of all, we would like to sincerely thank you for choosing Sport Hotel Hermitage & Spa to celebrate such a special occasion as your wedding anniversary, and for taking the ...
About One Michelin Key
One Michelin Key is awarded to hotels that offer a very special stay. These properties are characterized by their unique personality, high quality, and ability to create memorable experiences for guests.
