SCP Hilo Hotel
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Expert Review: SCP Hilo Hotel
The SCP Hilo Hotel, a Michelin Key Selected property on the Island of Hawaii, is frequently praised for its holistic hospitality, eco-conscious approach, and inviting atmosphere. It offers a comfortable and modern stay, making it a notable choice in Hilo.
Overall Rating & Sentiment
The general sentiment for SCP Hilo Hotel is overwhelmingly positive. Guests often describe their stays as "awesome," "lovely," and appreciate the "cute, hip little hotel" vibe. Review scores are consistently good across various platforms, with staff performance often rated exceptionally high (e.g., 9.0 on Agoda and 9.3 on Booking.com). The Michelin Guide designates it as a "Selected" property, signifying a high-quality stay.
Key Highlights
Guests consistently laud the hotel's commitment to eco-friendly practices and its community-focused ethos. Key highlights include its quiet public spaces, beautifully landscaped grounds, and a large, inviting outdoor pool area with ample relaxation space. Complimentary amenities like bicycles and stand-up paddleboards are a significant draw, allowing guests to explore the nearby Reeds Bay. The fitness center, equipped with Peloton bikes, and the on-site Provisions Market offering locally sourced items also enhance the guest experience. Many guests specifically highlight the exceptional friendliness and helpfulness of the staff.
Room Quality
The hotel offers 134 well-appointed rooms, including Standard, Deluxe, Premium, and "Peaceful" categories, all featuring a modern and calm aesthetic with eco-friendly touches. Rooms are generally clean, comfortable, and minimally but effectively furnished with local art, providing both relaxing and functional spaces. Amenities typically include air conditioning, a refrigerator, a private bathroom, a hairdryer, and often a balcony or terrace. The unique "Peaceful" rooms are designed for enhanced relaxation, omitting digital distractions like TVs and featuring wellness amenities such as yoga mats, air purifiers, sound machines, Himalayan rock salt lamps, and essential oil diffusers. However, some guests have noted that certain bathrooms, windows, and doors might benefit from updates.
Dining Experience
While the SCP Hilo Hotel does not have multiple independent restaurants, it is connected to the Coconut Grill, which serves Hawaiian cuisine for breakfast, lunch, and dinner. Additionally, the on-site Provisions Market offers locally sourced food and drink options. Guests appreciate the convenience of 24/7 complimentary Kona coffee available in the lobby. The hotel's location also provides easy access to numerous other dining establishments in downtown Hilo.
Service & Staff
The service and staff at SCP Hilo Hotel consistently receive outstanding reviews. Guests frequently describe the staff as "amazing," "friendly," "helpful," and "accommodating," praising their warm reception and genuine efforts to ensure a comfortable stay. The dedicated team contributes significantly to the hotel's inviting atmosphere and overall positive guest experience.
Location & Accessibility
The SCP Hilo Hotel boasts a prime and convenient location just off Reeds Bay in Hilo, on the east side of the Big Island. It offers a quiet setting while being minutes away from Hilo International Airport (approximately 2.3 miles). The hotel provides complimentary self-parking. Many popular attractions are within walking distance or a short drive, including Liliuokalani Park and Gardens, Coconut Island Park, Naniloa Country Club, Port of Hilo, Rainbow Falls, Akaka Falls, Hilo Farmers Market, and Hawaii Volcanoes National Park. Its proximity to downtown Hilo also makes it easy to access additional restaurants, shops, and cultural sites.
Value & Pricing
SCP Hilo Hotel is generally considered to offer good value for money, especially given its status as a Michelin Key Selected property. Average room prices are around $237, which is often less than the average hotel room price in Hilo. Prices can vary from approximately $121 to over $350, depending on the room type and booking platform. The inclusion of free parking, complimentary use of amenities like bicycles and paddleboards, and its overall quality contribute to its perceived value.
Common Complaints
While largely positive, some recurring criticisms include concerns about room size, with some guests finding them to be quite small. Noise can also be an issue, particularly due to the hotel's proximity to the airport, leading to airplane noise, and occasionally poor soundproofing between rooms. Some guests have expressed dissatisfaction with bed comfort. Although common areas have seen renovations, a few reviews mention that certain bathrooms, windows, and doors could benefit from further upgrades. It's also worth noting that the property does not have elevators.
