Salobre Hotel & Resort Serenity

Salobre Hotel & Resort Serenity, a Michelin Key Selected property in Gran Canaria, Spain, consistently receives high praise for its tranquil ambiance, exceptional service, and comprehensive luxury offerings. Guests generally commend the resort as an ideal retreat for relaxation, golf, and wellness.

1. Overall Rating & Sentiment

The general consensus for Salobre Hotel & Resort Serenity is overwhelmingly positive, with high ratings across various platforms. Guests frequently describe it as a luxurious and peaceful getaway. On Booking.com, it boasts impressive scores, including 9.0 for location, 9.4 for cleanliness, 9.5 for comfort, and 9.2 for staff. Jet2holidays also shows a 4.5/5 rating based on over 4700 reviews. The sentiment highlights tranquility, excellent facilities, and outstanding staff as recurring themes.

2. Key Highlights

Guests particularly love the hotel's serene setting amidst an arid, golf course landscape, offering breathtaking views of nature and mountains. The design is often noted as sophisticated, blending Mediterranean influences with contemporary style. Key highlights include:

• Wellness & Spa: The Be Aloe wellness facility is considered one of the best on Gran Canaria, offering a range of treatments, a well-equipped gym with views, and numerous heated outdoor pools, including an adults-only rooftop infinity pool with stunning mountain and ocean views.
• Golf: Situated within the 18-hole Salobre Golf Course (the island's only 36-hole club), it's a paradise for golf enthusiasts with a pro shop, club fitting, and expert tuition.
• Multiple Pools: The resort features seven outdoor swimming pools spread across different levels, ensuring ample space for relaxation and enjoyment, with some specifically designed for families and others for adults only.
• Exceptional Service: The staff consistently receives accolades for being friendly, helpful, accommodating, and attentive.

3. Room Quality

The rooms and suites at Salobre Hotel & Resort Serenity are described as spacious, clean, and comfortable with a timeless and elegant contemporary décor. Entry-level double deluxe rooms start at 42 m², many offering private furnished terraces or balconies with captivating views of the golf course, mountains, and sometimes the ocean. Features commonly mentioned include:

• King-size or twin beds, often praised for their comfort.
• Spacious bathrooms with rainfall showers and/or bathtubs, free toiletries, and sometimes oval baths.
• Amenities like flat-screen TVs with satellite channels, air conditioning, minibars, safes, and complimentary Wi-Fi.
• Suites, such as the Serenity Suites and Deluxe Suites, offer expansive living rooms, separate bedrooms, multiple bathrooms, and sometimes large private solariums with jacuzzis and hammocks for panoramic 360-degree views. Some rooms also offer exclusive eSencia programs with added perks like Nespresso machines and welcome gifts.

4. Dining Experience

The dining experience at Salobre Hotel & Resort Serenity is highly regarded, offering a wide range of international and local dishes.

• Breakfast: The breakfast buffet at SENS Kitchen Patio Garden is consistently highlighted as exceptional and comprehensive, featuring numerous live cooking stations for omelettes, pancakes, and a natural juice bar where guests can customize their drinks.
• Restaurants: The hotel has multiple restaurants, including SENS Kitchen Patio Garden (buffet-style) and Sidecar (à la carte). Sidecar offers an à la carte menu, with some guests enjoying tasting evenings. The S Club is another option, described as cozy with good food and a pleasant atmosphere.
• Food Quality: Guests praise the food as very tasty, varied, and of high quality, with healthy options often available. The "food-stall" style buffet at SENS ensures dishes are prepared fresh.
• Bars: There are also several bars, including the Sunset Bar on the 11th floor, offering cocktails and fusion cuisine with stunning views.

5. Service & Staff

The service and staff at Salobre Hotel & Resort Serenity are consistently a standout feature, receiving excellent feedback. Guests frequently describe the staff as "superb," "amazing," "friendly," "helpful," "accommodating," and "caring". They are noted for going above and beyond to make guests feel valued and for their attentiveness, even recalling instances where staff inquired about their stay to ensure satisfaction. The hotel's emphasis on "personal commitment" is evident in the memorable experiences created for guests.

6. Location & Accessibility

The hotel is located in a private urbanization within the Salobre Golf Resort, situated on an arid hillside in the south of Gran Canaria. This provides a tranquil, countryside escape away from the more crowded resort areas like Maspalomas, offering a feeling of freedom and relaxation.

• Proximity: It is approximately 15 minutes' drive from Maspalomas and its famous dunes, and about 6km from the beach. Gran Canaria Airport is around 19 miles (30km) away.
• Transport: A free shuttle bus service is provided to Meloneras Beach (or a private beach club) several times a day, though availability may vary. Guests generally recommend renting a vehicle to explore the island, and the hotel offers free covered parking.
• Accessibility: The hotel is accessible and offers disability-adapted rooms with wheel-in showers, shower seats, and grab rails. Some pools have Roman step access, and certain restaurants and the nearest beach also have disabled facilities.

7. Value & Pricing

While specific pricing can fluctuate, the Salobre Hotel & Resort Serenity is consistently referred to as a luxury 5-star resort. Guests often find it to be a worthwhile investment for the quality of facilities, service, and overall experience, even at higher price points. Offers often include breakfast buffets, and half-board options are available, with some deals found for 7 nights half-board around €910 per person. The "eSencia" program offers enhanced amenities and services for an elevated experience.

8. Common Complaints

Despite the overwhelmingly positive feedback, some minor recurring issues have been noted:

• Room Refresh: A few guests have mentioned that some rooms could use a decorative refresh, though overall comfort and cleanliness are still highly rated.
• Inconsistent Cleaning: Occasionally, guests reported minor inconsistencies with room cleaning, such as dirty mugs not being replaced or water not being refilled.
• Amenities: One guest wished for a Bluetooth speaker or docking station in the rooms.
• Location: While many appreciate the secluded location for its tranquility, some guests found it "in the middle of nowhere" and too far from Maspalomas town, necessitating reliance on the shuttle or a rental car.
• Service Inconsistency: A very small number of guests noted that staff helpfulness could vary, with some experiences being less than the expected five-star standard.

Sources

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