Royal Mansour Casablanca
Two Michelin Keys
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Hotel Details
Location
Royal Mansour Casablanca · Casablanca, Morocco
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Key Highlights
- ✓La Brasserie: Led by three-Michelin-starred Chef Éric Fréchon, La Brasserie offers exquisite French fare in a vibrant setting, perfect for lunch or dinner.
- ✓Le Rooftop: Also on the 23rd floor, Le Rooftop offers Mediterranean cuisine from breakfast to dinner, with stunning panoramic views and a vibrant atmosphere, often with a live DJ.
- ✓Breakfast, typically a continental offering and often included in the rate, is consistently lauded for its excellent quality.
Expert Review: Royal Mansour Casablanca
The Royal Mansour Casablanca, a Michelin Two-Key property, stands as a beacon of luxury and refined elegance in Morocco's bustling economic capital. Often drawing comparisons to its renowned Marrakech sister property, the Casablanca outpost has forged its own distinct identity with a "slick, city-polished vibe" and consistently delivers an exceptional guest experience.
1. Overall Rating & Sentiment
The general consensus for Royal Mansour Casablanca is overwhelmingly positive, with guests frequently bestowing "Excellent" or 10/10 ratings. Reviewers consistently praise its luxurious accommodations, impeccable cleanliness, and superior service, making it a highly desirable destination for those seeking a high-end experience in Casablanca. The hotel is considered "the absolute BEST" by some guests, often described as "splendid" and a "temple of perfection."
2. Key Highlights
Guests consistently highlight several standout aspects of the Royal Mansour Casablanca:
- Design & Aesthetics: The hotel's design is a striking blend of Art Deco sophistication and 1950s flair, with an immaculate and tasteful finish throughout. The lobby features a captivating aquarium housing over 1,000 fish and custom artwork, while elegant Art Deco pieces like old-school clock-face elevator signage add to its unique character.
- Service Excellence: The service is frequently described as exceptional, personalized, attentive, and professional, with staff going "above and beyond" to ensure a memorable stay. Many refer to it as "solid-gold service."
- World-Class Amenities: The property boasts a sprawling, 27,000-square-foot spa, reportedly the largest in the city, featuring hammams, attractive relaxation rooms, a beauty salon, and a fully equipped 24-hour gym. A pool is also a notable amenity. The hotel offers four distinct restaurants and a sophisticated bar, along with complimentary Wi-Fi and valet parking.
3. Room Quality
The 149 luxury guest rooms, suites, and private apartments are celebrated for their comfort, exquisite design, and modern amenities. Each accommodation exudes "quintessential elegance" with a 1950s flair, featuring rich fabrics, marble, and inlaid noble woods.
Rooms are spacious, comfortable, and soundproofed, ensuring a tranquil stay. Key features include memory foam beds, premium Egyptian cotton and Frette Italian sheets, designer toiletries, heated floors, and 65-inch flat-screen TVs with Netflix and streaming services. Guests particularly appreciate unique touches like walk-in showers with diamond-shaped marble flooring, offering a "memorably tactile experience." Some rooms and suites offer breathtaking views, with those facing the Hassan II Mosque being particularly sought after. The apartments even come with butler service.
4. Dining Experience
The Royal Mansour Casablanca offers a multifaceted culinary journey through its four restaurants and stylish bar:
- La Brasserie: Led by three-Michelin-starred Chef Éric Fréchon, La Brasserie offers exquisite French fare in a vibrant setting, perfect for lunch or dinner.
- Le Sushi Bar: Chef Keiji Matoba masterfully prepares Japanese cuisine, providing a sensory feast under a majestic sakura flower chandelier.
- La Grande Table Marocaine: Perched on the 23rd floor, this restaurant offers ancestral Moroccan cuisine with breathtaking panoramic views of the city, the Old Town, and the Hassan II Mosque. The "Anfa Experience" tasting menu showcases signature dishes like Moroccan blue lobster and Tangier-style sea bream.
- Le Rooftop: Also on the 23rd floor, Le Rooftop offers Mediterranean cuisine from breakfast to dinner, with stunning panoramic views and a vibrant atmosphere, often with a live DJ.
- Le Bar: The sophisticated Le Bar, paying homage to the historic Le Bar Diplomate, is a social hub for cocktails and boasts a cigar library.
Breakfast, typically a continental offering and often included in the rate, is consistently lauded for its excellent quality.
5. Service & Staff
The service at Royal Mansour Casablanca is a recurring highlight, frequently described as "exceptional," "excellent," and "beyond fabulous." Guests commend the staff for their professionalism, attentiveness, and genuine hospitality, with many noting personalized touches and efforts to make stays "even more incredible." From personalized room decorations for special occasions to discreetly delivered details, the staff's dedication ensures a memorable experience. While some early reviews noted staff were still "finding their feet" a few months after opening, this is a common initial phase for new, ambitious properties.
6. Location & Accessibility
The Royal Mansour Casablanca is strategically located in the city center at 27 Avenue des Forces Armées Royales, near the port and the vibrant Art Deco town center. This central position offers convenient access to Casablanca's attractions, including a short walk to the city's medina and impressive views of the Hassan II Mosque from various vantage points within the hotel. The hotel also provides airport pick-up services for an additional charge.
7. Value & Pricing
The Royal Mansour Casablanca is undoubtedly a luxury property, with rates starting from approximately MAD 6000 (around $600-$725 USD) per night, including breakfast. While considered expensive, guests generally feel that the unparalleled quality, exceptional service, and comprehensive amenities justify the cost, providing a "money-no-object investment" in a product of total quality. Special offers, such as complimentary nights for longer stays, may be available.
8. Common Complaints
While overwhelmingly positive, some minor criticisms have been noted:
- Service Inconsistencies (Early Stage): Shortly after opening, a few guests observed that the service occasionally needed "more attention," which is understandable for a newly launched hotel of this scale.
- Minibar Operation: One guest found the minibar system, which required a button click to be opened remotely by reception, to be somewhat confusing.
- Sustainability of Toiletries: The use of 50ml single-use plastic toiletries was noted as a potential area for improvement regarding sustainability.
- Specific Event Issues: One review mentioned slow service and an issue with smoking guests being mixed with families during a New Year's Eve event.
- Car Entrance Clarity: A guest found the car entrance to the hotel to be not very clear, potentially requiring a detour.
Sources
Points to Consider
- •While overwhelmingly positive, some minor criticisms have been noted:
- •Specific Event Issues: One review mentioned slow service and an issue with smoking guests being mixed with families during a New Year's Eve event.
Google Reviews
373 reviews
Recent Guest Reviews
B Fatima-Zahra
Our stay at Royal Mansour Casablanca was simply exceptional!! The kind of experience that stays with you long after you leave. From the moment we landed, we were welcomed with remarkable warmth. Every interaction reflected the high standards of Moroccan hospitality, and a true sense of care. The accommodations are stunning, blending elegance, comfort, and exquisite craftsmanship in a way that f...
Response from the owner
Dear Mrs. B fatima-Zahra,<br><br>Thank you for taking the time to leave a review of The Royal Mansour Casablanca.<br><br>We are delighted to hear that each place was exceptional and that your experie...
Laila Elomari
I attended the Ramadan iftar on the second day of Ramadan at this luxury establishment, and unfortunately, the experience was disappointing and far below expectations. The service was extremely slow throughout the evening. We waited a long time before being attended to, and the food did not arrive in a timely manner. I ordered the traditional Moroccan soup (harira), which is usually one of the hi...
Carmen
We did not stay in Royal Mansour Casablanca Hotel. We stayed 3 days in Softil Casablanca which is next to Royal Mansour. We never heard about Royal Mansour but it looks grand and elegant, so we think we could go for a drink. We went there on the boxing day having an afternoon tea set. A young male waiter served us at first and introduced the meun. I could say he was really sincere and we felt like...
Response from the owner
Dear Carmen,<br><br>Thank you for taking the time to leave a review of the Royal Mansour Casablanca.<br><br>We are delighted so see that your experience was exceptional during your visit for tea.<br><...
Mo Kachach
I visited the Royal Mansour Hotel in Casablanca yesterday to use their spa, as I’m currently preparing for a marathon and was looking for a sports massage tailored to my training needs. From the very first call, the team was incredibly accommodating — they helped me choose the right massage for my goals and arranged everything smoothly. When I arrived, I was immediately impressed by the hotel’s a...
Response from the owner
Dear Mo K,<br><br>Thank you very much for leaving such a great review of the Spa at the Royal Mansour Casablanca.<br><br>We are delighted to see that our Team took great care of you and perfectly adap...
K Law
This was perhaps the best hotel experience I have ever had. My wife and I booked a stay to celebrate our wedding anniversary and we couldn’t be happier. Everything in the hotel was splendid - the room, the floral decoration, the view of mosque, the breakfast, even the food from room service was simply top notch. The staff - words can’t justify the level of services we received. It’s not an under...
Response from the owner
Dear K Law,<br><br>Thank you for taking the time to leave a review of the Royal Mansour Casablanca.<br><br>We are delighted so see that your experience was exceptional.<br><br>Please know that our tea...
Hamidah Ajani
We had a wonderful time at the Royal Mansour Casablanca Hotel. The staff was extremely courteous and professional and made sure our stay was perfect. Special shoutout to Fatima at the front desk, Aaya at the Le Rooftop and General Manager Laurent. We will definitely return back to this amazing property.
Response from the owner
Dear Hamidah Ajani,<br><br>Thank you for taking the time to leave a review of the Royal Mansour Casablanca.<br><br>We are delighted so see that your experience was exceptional.<br><br>Thank you very m...
About Two Michelin Keys
Two Michelin Keys recognize hotels that provide an excellent stay experience. These properties stand out for their remarkable quality, distinctive character, and superior service that goes above and beyond expectations.
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