ROOST East Market

ROOST East Market in Philadelphia stands out as a Michelin Key Selected property, offering a unique blend of apartment-style living with the luxurious amenities and services of a boutique hotel. It consistently receives high praise from guests for its spacious and well-designed accommodations, prime location, and exceptional service.

Overall Rating & Sentiment

ROOST East Market garners an overwhelmingly positive sentiment, with guests frequently rating it as "exceptional" or "wonderful" across various platforms. Review scores are consistently high, including a 9.4 rating on Booking.com and a 9.6 for cleanliness, staff & service on Expedia. The general consensus is that the property provides an "amazing" and "lovely" stay, with many guests expressing a desire to return.

Key Highlights

Guests consistently laud ROOST East Market for several standout features:

• Design & Comfort: The modern, stylish design with a midcentury aesthetic, spacious layouts, and floor-to-ceiling windows are frequently highlighted.
• Amenities: The property boasts an impressive array of amenities, including a year-round outdoor swimming pool (Philadelphia's largest rooftop pool), a 24-hour fitness center, a sun terrace, a community garden with grills, a library, lounge, and a private screening room. Complimentary bicycles are also available.
• Location: Its central position is a major draw, providing easy access to key attractions and transport.
• Service: The staff consistently receives glowing reviews for being friendly, helpful, and accommodating.

Room Quality

The accommodations at ROOST East Market are designed as spacious, fully-equipped apartments rather than traditional hotel rooms, fostering a "home-like" feel. Units range from one-bedroom (767 sq ft) to two-bedroom (975 sq ft) and penthouse options. Each apartment features:

• Kitchen: A fully equipped gourmet kitchen with high-end Bosch or Fisher & Paykel appliances, full-sized refrigerators/freezers, stovetops, microwaves, and a tea/coffee maker (including La Colombe coffee).
• Comfort: King-sized beds with Tempur-Pedic mattresses, Frette Italian sheets, down comforters, and premium bedding ensure a comfortable stay.
• Design: The decor features a modernist-inspired, midcentury modern aesthetic, with oak flooring, stylish lighting, antique furniture, contemporary artworks, living plants, and vintage Persian rugs.
• Technology: Apple TV, 47-inch flat-screen televisions with premium satellite channels and Netflix, and Bang & Olufsen speakers are standard.
• Bathroom: Private bathrooms include shower/tub combinations with deep soaking bathtubs and rainfall showerheads, along with designer toiletries (Le Labo or Davines products).
• Convenience: All units come with in-suite washers and dryers, complimentary bottled water, and free WiFi.

Dining Experience

ROOST East Market does not operate an on-site restaurant or offer a dedicated breakfast service. However, the fully equipped kitchens in every apartment empower guests to prepare their own meals. The hotel's prime location is a significant advantage for dining, as it is just a 3-minute walk (one block) from the renowned Reading Terminal Market, which hosts over 80 vendors perfect for breakfast, lunch, or takeout options. Guests also appreciate complimentary coffee provided in their rooms.

Service & Staff

The service and staff at ROOST East Market consistently receive high praise from guests. Numerous reviews highlight the staff as "lovely," "accommodating," "helpful," and "wonderful". Specific mentions include positive interactions with the front desk staff and property management. The property offers a 24-hour staffed front desk, concierge services, and on-site maintenance, ensuring guest needs are met promptly.

Location & Accessibility

ROOST East Market boasts an "excellent" and "prime" central location in Center City, situated on the edge of Midtown Village.

• Attractions: It is conveniently located within walking distance of major Philadelphia landmarks:
  • Reading Terminal Market: 3-minute walk.
  • Pennsylvania Convention Center: 7-minute walk.
  • City Hall: 5-minute walk.
  • Liberty Bell: 0.7 miles (approximately a 10-minute walk).
  • National Liberty Museum: 15-minute walk.
• Transportation: The 11th St Station is a short 2-minute walk away, providing excellent public transport links. Philadelphia International Airport is 8.1 miles from the property.
• Neighborhood: The area is described as a lively merchant corridor with an eclectic mix of independently owned restaurants and retail boutiques. Complimentary bicycles are available for guests to explore the city.

Value & Pricing

Guests generally find ROOST East Market to be "well worth it," appreciating the value offered by the spacious, fully equipped apartments and extensive amenities. While prices fluctuate, a 1-night stay for two adults can start from approximately $167-$193, excluding taxes and fees. The cheapest months to stay are typically April and March, with better deals often found on Tuesdays or Wednesdays. The apartment-style living makes it particularly appealing and cost-effective for extended stays, especially given the in-suite kitchens and laundry facilities. A refundable deposit of $250 is usually required at check-in.

Common Complaints

While overall feedback is highly positive, a few minor recurring issues or criticisms have been noted:

• Pillow Comfort: One guest found the pillows to be "a bit soft".
• Noise from Fire Alarm Testing: A guest reported being disrupted by a loud fire alarm test, which the property clarified was mandatory safety testing by the City of Philadelphia.
• Neighborhood Grittiness: Some guests felt the immediate neighborhood could be "a bit gritty" at night, though this is often acknowledged as typical for a large city.
• Housekeeping frequency: While weekly housekeeping is complimentary for stays over 7 nights, daily housekeeping is an additional charge for shorter stays.
• Miscellaneous: One guest experienced a delay in receiving an extra blanket, and another was surprised by the $250 refundable deposit.

Sources

1. booking.com
2. hotels.com
3. booking.com
4. michelin.com
5. phillymag.com
6. myroost.com
7. trivago.com
8. visitphilly.com
9. expedia.com
10. kayak.com
11. boutiquehotelhub.com
12. myroost.com