Radisson Collection Astorija Hotel, Vilnius
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Hotel Details
Location
Vilnius
Lithuania, Europe
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Key Highlights
- ✓Comfortable Beds:** Many reviews specifically mention the exceptionally comfortable beds, often with satin bedding, ensuring a restful sleep.
- ✓Exceptional and 5-star:** The team is frequently praised for being helpful, responsive, friendly, and professional.
Expert Review: Radisson Collection Astorija Hotel, Vilnius
Radisson Collection Astorija Hotel, Vilnius: A Grand Stay in the Heart of the Old Town
The Radisson Collection Astorija Hotel, Vilnius, a distinguished Michelin Key Selected property, consistently receives high praise for its blend of historic elegance, exceptional service, and prime location in the heart of Vilnius's Old Town. Guests frequently describe their stays as luxurious and comfortable, making it a highly recommended choice for those seeking a premium experience in the Lithuanian capital.
1. Overall Rating & Sentiment
The general consensus for the Radisson Collection Astorija Hotel is overwhelmingly positive, with many guests rating it as "exceptional" and a "5-star feel." Review scores consistently show high marks for location (averaging 9.8), cleanliness (9.3), comfort (9.4), and staff performance (9.2). The sentiment is one of delight and satisfaction, with many expressing a strong desire to return.
2. Key Highlights
Guests consistently laud several aspects of the hotel:
- Location: Its unparalleled position in the Old Town is a recurring highlight, placing guests within easy walking distance of major attractions, restaurants, and bars.
- Service: The staff's attentiveness, friendliness, and willingness to fulfill requests are frequently commended, contributing to a truly 5-star experience.
- Design & Ambiance: Housed in a beautifully renovated early 20th-century building, the hotel exudes classic elegance and grandeur with stylish furnishings, marble floors, and a sophisticated atmosphere.
- Comfort: The luxurious and comfortable rooms, often described as spacious and well-appointed, are a significant draw.
- Amenities: While some facilities were noted as under renovation, guests appreciate the available offerings such as the bar and the quality of in-room amenities.
3. Room Quality
The rooms at Radisson Collection Astorija Hotel are consistently described as spacious, comfortable, and elegantly designed, blending modern comfort with local details. Guests frequently highlight:
- Comfortable Beds: Many reviews specifically mention the exceptionally comfortable beds, often with satin bedding, ensuring a restful sleep.
- Luxurious Bathrooms: Bathrooms are often well-decorated and can include features like heated floors, rain showers, and bathtubs, sometimes with provided bath salts.
- Modern Conveniences: Rooms are equipped with air conditioning, flat-screen TVs with good information menus, soundproofing, tea/coffee makers (including Nespresso machines), and free bottled water replenished daily.
- Views and Insulation: While some rooms may not have the most exciting views, large, well-insulated windows are appreciated, especially in cold weather, and some rooms offer balconies with city or Old Town views.
4. Dining Experience
The hotel offers a notable dining experience:
- Restaurant: The romantic on-site restaurant serves French cuisine, with options for vegetarian and dairy-free diets.
- Breakfast: The buffet breakfast receives positive feedback for being varied, tasty, fresh, and enjoyable, often including Lithuanian delicacies. Guests can also order from a menu, with options like poached eggs, and in-room buffet breakfast is available. However, some note the breakfast can be a bit pricey.
- Bar: The hotel features a nice bar in the reception area, with a cocktail bar in the foyer proving popular.
5. Service & Staff
The service and staff are a major strength of the Radisson Collection Astorija Hotel. Guests consistently describe the staff as:
- Exceptional and 5-star: The team is frequently praised for being helpful, responsive, friendly, and professional.
- Attentive and Accommodating: Staff members go out of their way to fulfill requests and overcome problems, with special mentions for concierge service and front-of-house staff.
- Efficient: Check-in is often described as quick, and assistance with luggage is readily offered.
6. Location & Accessibility
The hotel's location is considered ideal and superb by guests.
- Old Town Center: It is situated directly in the Old Town, offering immediate access to cobbled streets, historic landmarks, and cultural sites.
- Nearby Attractions: Key attractions like Town Hall Square, St. Casimir's Church, the Bastion of the Vilnius Defensive Wall, and Gediminas' Tower are all within easy walking distance. Numerous bars, restaurants, cafes, and shops are also just outside the hotel's doorstep.
- Transport: The hotel is about a 15-minute walk from the train and coach stations, and Vilnius International Airport is approximately 6-6.3 km away, with airport shuttle services available.
7. Value & Pricing
The Radisson Collection Astorija Hotel offers an outstanding blend of quality and value, despite being a luxury property. Prices for a 1-night stay for two adults can start from around $138.9 to $210.04, excluding taxes and fees, though prices are subject to change and can vary based on the day of the week and season. Guests generally feel it is worth the cost for the luxurious experience and excellent location. Booking during July and February may offer cheaper deals.
8. Common Complaints
While overwhelmingly positive, some recurring issues or criticisms have been noted by guests:
- Spa/Gym Under Renovation: A significant and frequent complaint is the temporary closure of the gym, SPA, or swimming pool for reconstruction/refurbishment, which has disappointed guests who booked the hotel partly for these amenities.
- Holding Deposit Issues: Some guests have reported delays or difficulties in the return of their 150 Euro damage deposit, with discrepancies between the hotel and banks regarding the release.
- Minor Room Issues: Isolated complaints include twin beds being pushed together and moving apart, a bedside table being too far from the bed, or missing shampoo/body gel during cleaning. One review mentioned a room that was too cool with no manual radiator control.
- Bar Prices: Drinks at the bar were noted as expensive by one guest.
Sources
Points to Consider
- •Attentive and Accommodating:** Staff members go out of their way to fulfill requests and overcome problems, with special mentions for concierge service and front-of-house staff.
- •While overwhelmingly positive, some recurring issues or criticisms have been noted by guests:
- •Holding Deposit Issues:** Some guests have reported delays or difficulties in the return of their 150 Euro damage deposit, with discrepancies between the hotel and banks regarding the release.
