Post Hotel & Spa
One Michelin Key
Hotel Details
Location
Post Hotel & Spa · Lake Louise, Canada
Key Highlights
- ✓Exceptional Service: The staff's welcoming, helpful, and attentive nature is a recurring theme in reviews.
- ✓Superb Amenities: The spa, indoor pool, hot tub, steam room, and adequate gym facilities are highly appreciated by guests, offering excellent relaxation after a day of adventuring.
Expert Review: Post Hotel & Spa
Post Hotel & Spa, Lake Louise: A Comprehensive Review of a One Michelin Key Property
Nestled amidst the breathtaking Canadian Rockies in Lake Louise, the Post Hotel & Spa stands as a testament to exceptional hospitality, having recently been awarded a prestigious One Michelin Key distinction. This honor recognizes its dedication to exceptional service, refined design, and unforgettable guest experiences. Guests consistently praise the hotel for its blend of rustic charm and contemporary luxury, making it a "very special stay".
1. Overall Rating & Sentiment
The general consensus for Post Hotel & Spa is overwhelmingly positive, with guests frequently describing it as an exceptional and memorable experience. It garners high ratings for its staff, cleanliness, comfort, and facilities. Many consider it the "Best hotel in Lake Louise!" and a perfect blend of "old school" charm and beautiful facilities. The hotel resonates with a "cozy, elegant and relaxing" atmosphere, providing an "idyllic mountain setting".
2. Key Highlights
Guests consistently highlight several aspects that make the Post Hotel & Spa truly stand out:
- Exceptional Service: The staff's welcoming, helpful, and attentive nature is a recurring theme in reviews.
- World-Class Dining: The hotel's restaurant is celebrated as one of the finest in Alberta, boasting an impressive wine cellar. Dinner and breakfast are frequently described as "amazing" and "out of this world".
- Inviting Ambiance & Design: The hotel, originally a WWII-era ski lodge, retains a rustic tradition with wood-paneled public spaces, timbered ceilings, and a notable library with track-mounted ladders. The decor is described as cozy and elegant, yet up-to-date.
- Superb Amenities: The spa, indoor pool, hot tub, steam room, and adequate gym facilities are highly appreciated by guests, offering excellent relaxation after a day of adventuring.
- Thoughtful Touches: Extra touches such as fresh fruit in rooms and a warm welcome are often mentioned.
3. Room Quality
The guest rooms at Post Hotel & Spa are consistently described as comfortable and beautiful, with a blend of "old school" charm and robust pine furniture. Many rooms feature natural stone fireplaces and jacuzzi tubs, with most offering private balconies overlooking the Lake Louise countryside. Larger suites include loft bedrooms and separate sitting areas. Guests appreciate the cleanliness and comfort of the rooms, often noting the good showers. Some guests enjoyed working fireplaces in their rooms.
4. Dining Experience
The dining experience at Post Hotel & Spa is a significant highlight. The main restaurant is lauded as "top quality" and one of the finest in Alberta, offering an "amazing" dinner and breakfast. The hotel boasts an impressive wine cellar. Live music often enhances the dining atmosphere. Guests also enjoy the more casual pub restaurant on-site. Afternoon tea is also a featured amenity.
5. Service & Staff
The service and staff at Post Hotel & Spa receive widespread acclaim. Guests consistently describe the staff as "exceptional," "amazing," "friendly," "welcoming," and "helpful". Their attentiveness and dedication to creating unforgettable guest experiences are frequently praised. Multi-lingual staff are also available.
6. Location & Accessibility
The Post Hotel & Spa enjoys a central location in Lake Louise Village, within Banff National Park, making it a perfect base for exploring the Canadian Rockies. It is approximately 2.9 miles (4.7 km) from the famous Lake Louise itself. While the hotel is a 10-minute drive from the lake, a convenient shuttle service to Lake Louise is provided, with some guests noting it was free or very convenient. The hotel is also well-situated for skiing, hiking, and cycling, with easy access to the ski basin. Other attractions like Moraine Lake (accessible by a paid shuttle from the hotel) and six golf courses within 90 minutes are also accessible. The nearest airport is YYC (Calgary International Airport).
7. Value & Pricing
While many guests acknowledge the Post Hotel & Spa is "a bit pricey," they often deem it worth the cost for the exceptional experience it provides. The value for money is rated around 8.0 by some guests. The Michelin Key distinction also implies a certain level of value based on quality of service, design, and connection to its setting. Room rates can be lower in the off-season.
8. Common Complaints
While generally highly rated, some guests have mentioned a few recurring issues:
- Pricing: Some guests find the hotel and its food service to be "overpriced" or "astronomical".
- Service Lapses (infrequent): A few reviews mention minor service issues, such as rigidity from the front desk regarding food service, or a lack of staff in the lounge and restaurant leading to waiting for service. One guest experienced an issue with a chirping smoke detector that wasn't immediately addressed.
- Limited Outdoor Hot Tub: Some guests have noted the absence of an outdoor hot tub.
- Room Size: A single review mentioned that rooms might be small for two adults and two teenagers.
- Fireplace Availability: One guest was disappointed that a fire in the lounge was out of service.
- Dress Code: A minor point of feedback suggested that the dress code should be maintained.
Sources
Points to Consider
- •While generally highly rated, some guests have mentioned a few recurring issues:
Google Reviews
566 reviews
Recent Guest Reviews
M M
The location is great, down in the valley fromLake Louise ski station (opposite hill than Lake Louise Lake). The hotel is a mix of motel (near highway) and old charming lodge, this is not a luxury Relais Chateaux more a charming bygone magic experience. It's near everything but away from the crowds. The service is simple and nice, the English and Australian crew are stellar. There is a micro ‘vill...
Response from the owner
Hello MM, <br>Thank you for your visit and for sharing your feedback. I m sorry to see you felt we fell short of expectations in some areas. Guest feedback is valuable for training and process impro...
Courtney L
Beautiful hotel, very rustic cozy charm feeling. Rooms were quite nice, nothing super special to write home about but they were clean and lovely. Pool was nice, hot tub was a good warm but not hot by any means. And the sauna was like warm at best. The food in their dining room however was amazing, very very good. And dinner in the wine cellar is an amazing experience. Great attentive staff, coul...
Response from the owner
Hello Courtney, <br><br>Thank you for including the Post Hotel in your travel plans, appreciate you taking the time to provide a rating , and your kind words regarding the our team and food. I ve sh...
Glory
I love to stay in hotels. I definitely rate this a 5. The rooms are cozy with a rustic warm feeling. The service was so great - tea time is the best time. Definitely try the hot chocolate. Honestly it was the best hot chocolate I have ever had - the effort is there. The pool is beautiful with peaceful windows that bring in the light. We ate at the restaurant and again there is a lot of integrity i...
Response from the owner
Hello Glory, <br><br>Thank you so much for all kind words and encouragement. Always great to see the teams efforts and attention to detail come back in the way of experiences and memories. We appreci...
Genevieve Roy
Nice, cosy hotel in a great spot, with a very useful shuttle to the ski hill (thank you Benoit!). Friendly staff (mostly - front desk was a bit short and expeditious when we arrived). Rooms and bathrooms are dated (only one rail in the bathroom to hang one towel, let alone any bathing suits from the pool...). Housekeeping needs to get better organised: we were out skiing from 9:30am to 3pm and our...
BethAnne Yeager
Our recent first stay will definitely be the first of many. We loved the hotel, the restaurant, the facilities, and the staff. Everyone was warm, welcoming and helpful. They created an amazing atmosphere, and even the other guests mirrored the friendliness. Our meal in the restaurant was comparable to Michelin-starred meals--even more so because it was completely vegetarian. Spectacular! The food ...
Response from the owner
Dear BethAnne, <br>Thank you for making The Post Hotel part of your travel plans. We appreciate your kind words and feedback , especially about our team members. Great to see you were able to exper...
Sharon Gardiner
A lovely location and hotel, with exceptional staff. The hotel has good amenities, was clean and very well presented and maintained. I personally struggled with the noise coming from the hallway each morning as I am a light sleeper and the room door didn’t seem to buffer a lot. The massage I had in the spa was excellent and all meals that I had there were delicious.
Response from the owner
Hello Mr. Jones<br><br>Thank you for taking the time to share this. Im sorry to see you didnt have a good experience. Id be pleased to discuss this, if you would contact me directly <br><br>gm@posthot...
About One Michelin Key
One Michelin Key is awarded to hotels that offer a very special stay. These properties are characterized by their unique personality, high quality, and ability to create memorable experiences for guests.
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