Porto Marina Hotel
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Hotel Details
Location
Porto Marina Hotel · Guatapé, Colombia
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Key Highlights
- ✓Stunning Lake Views: The panoramic vistas of the Peñol-Guatapé reservoir are frequently cited as a major draw, with many rooms offering private decks overlooking the water.
- ✓Exceptional Service: The staff's friendliness, helpfulness, and attentive "luxury service" are repeatedly praised.
Expert Review: Porto Marina Hotel
Porto Marina Hotel in Guatapé, Colombia, a distinguished Michelin Key Selected property, consistently earns high praise for its breathtaking lake views, exceptional service, and unique blend of luxurious comfort with natural charm. Guests laud it as a tranquil escape offering a memorable experience by the Peñol-Guatapé Reservoir.
1. Overall Rating & Sentiment
The general consensus for Porto Marina Hotel is overwhelmingly positive, reflected in an "Excellent" rating of 8.8 out of 10 from over 1,000 reviews on Booking.com. Individual scores highlight high satisfaction across categories: Staff (9.3), Cleanliness (9.0), Comfort (9.0), Location (8.8), Facilities (8.7), and Value for money (8.7). Many describe their stay as "amazing" and "breathtaking," emphasizing a luxurious and relaxing experience.
2. Key Highlights
Guests consistently rave about several standout features:
- Stunning Lake Views: The panoramic vistas of the Peñol-Guatapé reservoir are frequently cited as a major draw, with many rooms offering private decks overlooking the water.
- Exceptional Service: The staff's friendliness, helpfulness, and attentive "luxury service" are repeatedly praised.
- Private Jacuzzis & Fire Pits: Many rooms feature private outdoor hot tubs or jacuzzis, often accompanied by fire pit services, enhancing the romantic and relaxing ambiance.
- Nature Immersion: The hotel's setting on a wooded peninsula provides a quiet, secluded, and immersive nature experience.
- Complimentary Activities: Included activities such as kayaking and paddleboarding on the reservoir are a significant bonus.
3. Room Quality
The accommodations at Porto Marina Hotel are described as luxurious rooms or cabins, featuring elegant and rustic-chic designs. They are characterized by polished wooden planks, porthole-style windows, and stone highlights, blending modern comforts with local charm.
Each room boasts a private balcony or terrace, often with captivating lake, garden, or pool views. Amenities include a private bathroom, kitchenette, and modern conveniences. Options range from Double Rooms (474 sq ft) to Quadruple (990 sq ft) and Family Rooms (1313 sq ft), all with lake views. Many guests particularly appreciate the "super comfy beds."
4. Dining Experience
The hotel's modern restaurant is a culinary highlight, serving Peruvian and Caribbean cuisines, with a notable emphasis on Nikkei gastronomy (Japanese and Peruvian fusion). Vegetarian options are available, and meals are served for brunch, lunch, and dinner, complemented by cocktails at the bar.
Guests consistently describe the food as "delicious," "superb," and "outstanding." A complimentary continental breakfast is included with reservations, contributing to a "healthy" start to the day. The dining experience often comes with views overlooking the dam.
5. Service & Staff
The service and staff at Porto Marina Hotel receive exceptional feedback, with a high rating of 9.3 for staff on Booking.com. Guests frequently praise the team for being "friendly," "super nice," "super helpful," and providing "luxury service." Specific mentions include kitchen staff and servers like Sandra, Bryan, and Jorge, and receptionists like Laura and Jessica, all noted for their excellent assistance. The personalized attention typical of a boutique hotel is also highlighted as a reason guests wish to return.
6. Location & Accessibility
Porto Marina Hotel is ideally situated on a lush, wooded peninsula of the Peñol-Guatapé reservoir, offering a serene and secluded environment with direct access to the water. While feeling immersed in nature, it remains conveniently accessible. The iconic Rock of Guatapé (Piedra del Peñol) is approximately 6.8 miles (15 minutes by car) away, and the vibrant town of Guatapé is also just a 10-15 minute drive. José María Córdova International Airport (MDE) is located about 20 miles from the hotel. Free private parking is available on-site for guests.
7. Value & Pricing
Guests generally consider Porto Marina Hotel to offer good value for money, reflected in its 8.7 rating on Booking.com. While prices can vary, one example showed a rate of $330 nightly. Reservations typically include a welcome cocktail, breakfast, a nightly bonfire, and access to water activities like kayaking and paddleboarding. These inclusions, combined with the luxurious amenities and stunning setting, contribute to the perceived value.
8. Common Complaints
While reviews are overwhelmingly positive, some recurring criticisms have been noted:
- Accessibility within the property: The hotel's rooms are scattered on a hill, which might pose a challenge for elderly guests or those with mobility issues.
- Road Condition: At least one guest reported a "bad" access road, causing their taxi to get stuck.
- Temperature Control: Some guests mentioned a lack of air conditioning for heating in colder temperatures.
- Noise and Amenities: Isolated complaints include being able to hear noise from other houses, a limited menu, and the absence of a phone in some rooms. Service can also be a bit slow during peak times.
Sources
Points to Consider
- •While reviews are overwhelmingly positive, some recurring criticisms have been noted:
- •Accessibility within the property: The hotel's rooms are scattered on a hill, which might pose a challenge for elderly guests or those with mobility issues.
Google Reviews
276 reviews
Recent Guest Reviews
Paula Daniela Quimbayo
Beautiful view! The landscapes were amazing. Service so fast and punctual, you can have your breakfast in the room and also anything that you could need! The jacuzzi was delicious with the fire. Next morning we did kayak and it was lovely because of the location! Breakfast and food were outstanding! So happy we decided to eat there. Thank you so much for such a lovely stay
Rob Pilkington
We (3 adults, 2 primary school age kids) had a great few days at Porto Marina, making use of their spa services, power boat tour (complete with wake board set up) and restaurant. Location was excellent for driving Guatape (20-30 mins or so) and exploring the wider area. We got the 3 bedroom unit, of which 2 rooms were nice, one a little pokey. Hot water was a bit temperamental - couldn’t figure o...
Faris Karim
This is hands-down my favorite place to stay in Guatape. The staff is so attentive and so helpful. The location is amazing Incredible views of the lake. My favorite part about this hotel is definitely the restaurant it is by far the best food from anywhere in the region. Matter of fact we wanted to stay here and the place was booked so we stayed somewhere else and still ate dinner here simply beca...
Bo Russell
Went for a one night getaway with family. Arrived early to see if there was a chance for early check in. We were told that they would send Whatsapp when room was ready. Never received message. After eating and sightseeing, we went back to Check-in since it was way after check-in time. It took awhile to process check in but we're given complimentary drinks at the bar. When we got to our room after ...
Response from the owner
Bo, every comment is an opportunity for us to improve. Thank you for helping us be better.<br><br>For your next visit, please note that check-in is at 3 pm. Each cabin has a kitchen, but you must requ...
Lina Arroyave
The place is truly beautiful, with stunning views and a peaceful atmosphere that’s perfect for disconnecting. The staff was also very kind and attentive throughout our stay, which made the experience much nicer. The cabin was generally clean and comfortable, though it’s clear that the hotel could benefit from more maintenance and attention to detail. The wood had a bit of a musty smell, the jacuz...
Response from the owner
Lina, we appreciate your feedback, which you shared respectfully, highlighting our positive aspects such as the view and tranquility.<br><br>We have reviewed your comment and are working to continuous...
Jay Dean
I really wanted to love this place but there were so many things that were wrong that I checked out after only one night. The road to the hotel is unpaved and could potentially damage someone’s car if they aren’t careful. When I checked into my room, I instantly noticed that the rooms are dated. And I was disappointed because I specifically booked this hotel for the view but the room I received ...
Response from the owner
Jay, we appreciate your feedback; it helps us improve our service.<br>The design of our rooms is intended to inspire relaxation and tranquility, as we showcase on our social media and website.
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