Pavilion
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Hotel Details
Location
Pavilion · Phnom Penh, Cambodia
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Key Highlights
- ✓Guests consistently laud The Pavilion for its stunning features and attentive service. Key highlights include:
- ✓Two Beautiful Swimming Pools: The "Lush Pool" is shaded by tall trees, providing a verdant, tranquil setting, while the "Sun Pool" offers ample space for sunbathing.
- ✓Exceptional Service: The staff are frequently described as "phenomenal," "friendly," and going "above and beyond" to ensure a memorable stay.
Expert Review: Pavilion
The Pavilion, a Michelin Key Selected property in Phnom Penh, Cambodia, consistently garners high praise as a tranquil oasis amidst the bustling city. Housed within a beautifully restored complex of four former royal villas, including one that belonged to Queen Kossamak, the hotel offers a unique blend of heritage and modern luxury. Its adult-only policy further contributes to its serene atmosphere.
1. Overall Rating & Sentiment
The Pavilion receives exceptional customer ratings, with an impressive overall score of 9.2 on Agoda and 9.4-9.5 on other platforms. Guests frequently describe it as a "peaceful oasis," a "sanctuary," and one of their "favorite places" in Southeast Asia. The sentiment is overwhelmingly positive, highlighting a sense of calm and escape from the city's energy.
2. Key Highlights
Guests consistently laud The Pavilion for its stunning features and attentive service. Key highlights include:
- Two Beautiful Swimming Pools: The "Lush Pool" is shaded by tall trees, providing a verdant, tranquil setting, while the "Sun Pool" offers ample space for sunbathing.
- Lush Gardens & Architecture: The hotel's Khmer-French architecture and expansive, tropical gardens create an idyllic and serene environment.
- Exceptional Service: The staff are frequently described as "phenomenal," "friendly," and going "above and beyond" to ensure a memorable stay.
- Delicious Breakfast: The a la carte breakfast is highly praised for its quality and variety.
- Central Yet Secluded Location: Despite being in the heart of Phnom Penh, guests appreciate its quiet and tranquil ambiance.
- Amenities: Complimentary 25-minute massages for guests, free bicycle use, a spa, and a 24-hour fitness center are often mentioned.
3. Room Quality
The Pavilion offers 36 individually designed rooms and suites, some featuring private plunge pools. Rooms are generally described as spacious, comfortable, and elegant, blending contemporary and classic styles. They come equipped with air conditioning, free Wi-Fi, flat-screen cable TVs, mini-bars, and stylish bathrooms often featuring rainfall showers and locally made Senteurs d'Angkor natural soaps. Beds are typically large double beds with mosquito nets for an added touch of charm. While some older reviews mention bathrooms being on the smaller side or less luxurious than new-build hotels in the same price range, recent feedback emphasizes comfort and a well-curated design.
4. Dining Experience
The hotel's dining experience is a significant draw, especially the breakfast. Guests can enjoy a highly-rated a la carte breakfast by the poolside, featuring a wide variety of both traditional Cambodian dishes (like Bai Chan Bunlae and Borbor Mo'an) and international options (such as Eggs Benedict, cereals, and pastries). The restaurant is open all day, serving lunch and dinner with a menu that includes both Khmer and international cuisine, and notably, a good selection of vegan and vegetarian dishes like tofu curry and fresh spring rolls. Complimentary light refreshments, including coffee, fruit juices, and cakes, are also available at the Sun Pool bar throughout the day.
5. Service & Staff
The service and staff at The Pavilion consistently receive outstanding reviews. They are praised for being "phenomenal," "friendly," "helpful," and "attentive." Guests report that the staff go "above and beyond" to ensure a memorable stay, assisting with requests, arranging tours, and providing valuable recommendations. This high level of hospitality contributes significantly to the hotel's overall positive guest experience.
6. Location & Accessibility
The Pavilion boasts an excellent central location in Phnom Penh's historical district, making it ideal for sightseeing. It is situated right next to Wat Botum (Royal Pagoda) and just a short walk from the iconic Royal Palace and the National Museum. The bustling Riverside area and the refined shopping street of Street 240 are also easily accessible. Despite its prime city center location, the hotel maintains a remarkably tranquil atmosphere, feeling like a secluded sanctuary. Tuk-tuk drivers are usually available outside for convenient transport, and the hotel also offers airport transfer services.
7. Value & Pricing
Guests frequently highlight The Pavilion as offering "excellent value for money." It provides a luxurious and comfortable experience at reasonable rates. While prices can vary by season, indicative rates in past reviews suggest around $115 for a deluxe double room and $150 for a suite, with private pool rooms ranging up to $120-$155 during high season. Many consider it a superb blend of affordability and luxury, especially given the quality of accommodation and service.
8. Common Complaints
While reviews are overwhelmingly positive, a few minor recurring criticisms have been noted:
- Internet Speed: Some guests have found the internet to be "a little slow" for work purposes.
- Bathroom Condition: A few older reviews mentioned bathrooms being "small" or "not as nice" as other rooms in comparison to newer hotels, and one noted a bathroom being "aged."
- Noise: During rainy seasons, the sound of raindrops on the roof in some rooms could potentially disturb sleep.
- Breakfast Portions: While delicious, some guests with larger appetites might find individual breakfast portions on the smaller side, though it is an unlimited a la carte offering.
Sources
Points to Consider
- •While reviews are overwhelmingly positive, a few minor recurring criticisms have been noted:
Google Reviews
763 reviews
Recent Guest Reviews
Anna Kaschel
My husband and I had an unforgettable experience at this hotel in Phnom Penh. The beautiful buildings and grounds create a serene oasis amidst the city’s vibrant energy. The trees and tropical plants surrounding the pools are particularly stunning, and we enjoyed watching birds while relaxing at the pool. The restaurant and bar staff were exceptional. Kakada, in particular, was incredibly kind, de...
Response from the owner
Dear Anna, thank you for sharing this touching feedback. Special thanks for mentioning Kakada, this recognition will be shared with him and the wider team. We wish you a wonderful day!
Rebecca Thomas
This place is a little sanctuary. As soon as you walk through the door, all your troubles disappear. You are so well looked after by all the staff. The swimming pools and lounge areas are tranquil and beautifully maintained. Tea, coffee, water, and biscuits are available all day. Housekeeping keeps the rooms spotless, and we really appreciated the option to keep our linen and sheets rather than h...
Response from the owner
Wow, this is such a heart-warming review to read. Knowing that Pavilion felt like a sanctuary and even a “homecoming” after weeks on the road truly means a lot. Thank you! We are looking forward to we...
Karen Sinclair
The old part of the hotel has been beautifully restored, with lovely lush gardens around the pool. It seems like an oasis from the busy street outside. Location is convenient, near the Royal Palace. The staff on reception were super helpful and responsive. There are no lifts, only stairs up to higher floors, so something to keep in mind if you have mobility issues. The room was basic, but clean an...
Response from the owner
Dear Karen, thank you for taking the time to share such a detailed review. It is appreciated to read that the heritage setting, gardens and especially the support from the reception team stood out.<br...
AlexC
Well this is a find! Shhhh, don't tell anyone but this is Phnom Penh's best hotel. A little secret oasis behind an unassuming wall right in the centre of town. Its an old colonial style house covered in art work and converted to one of the finest boutique hotels in SEA. Its not super luxurious but what it lacks in luxury it makes up for in charm. The common areas are amazing. Our room was huge ...
Response from the owner
Thank you!
Nicolas Martin
The hotel is perfectly located to go out and explore a lot of the city’s main places. The rooms are full of beautiful light and very spacious. The service was very considerate during the end of year holiday seasons with offered champagne and delicacies. The hotel features two beautiful pools: one by the restaurant and under the trees, and one behind the hotel with a lot of sunshine. The breakfast ...
Response from the owner
Dear Nicolas, this a very generous feedback. It was a great pleasure to welcome you during the festive period. Come again-:).
Edward So
In busy and chaotic Phnom Penh, it is a complete surprise when you arrive at Pavilion. From a solid wooden door in a wall of an unassuming street, the guard transports you into a beautiful wonderland. The main pool glistens like a dazzling gemstone beneath the palm trees and ferns. You enter a colonial pastel yellow building. The room is huge with windows looking out to the secondary pool and lant...
Response from the owner
Dear Edward, thank you for sharing this thoughtful review. I am glad that the assistance with transfers made moving around Cambodia easier and seamless. We wish you an wonderful trip and looking forwa...
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