Pavilion

The Pavilion, a Michelin Key Selected property in Phnom Penh, Cambodia, consistently garners high praise as a tranquil oasis amidst the bustling city. Housed within a beautifully restored complex of four former royal villas, including one that belonged to Queen Kossamak, the hotel offers a unique blend of heritage and modern luxury. Its adult-only policy further contributes to its serene atmosphere.

1. Overall Rating & Sentiment

The Pavilion receives exceptional customer ratings, with an impressive overall score of 9.2 on Agoda and 9.4-9.5 on other platforms. Guests frequently describe it as a "peaceful oasis," a "sanctuary," and one of their "favorite places" in Southeast Asia. The sentiment is overwhelmingly positive, highlighting a sense of calm and escape from the city's energy.

2. Key Highlights

Guests consistently laud The Pavilion for its stunning features and attentive service. Key highlights include:

• Two Beautiful Swimming Pools: The "Lush Pool" is shaded by tall trees, providing a verdant, tranquil setting, while the "Sun Pool" offers ample space for sunbathing.
• Lush Gardens & Architecture: The hotel's Khmer-French architecture and expansive, tropical gardens create an idyllic and serene environment.
• Exceptional Service: The staff are frequently described as "phenomenal," "friendly," and going "above and beyond" to ensure a memorable stay.
• Delicious Breakfast: The a la carte breakfast is highly praised for its quality and variety.
• Central Yet Secluded Location: Despite being in the heart of Phnom Penh, guests appreciate its quiet and tranquil ambiance.
• Amenities: Complimentary 25-minute massages for guests, free bicycle use, a spa, and a 24-hour fitness center are often mentioned.

3. Room Quality

The Pavilion offers 36 individually designed rooms and suites, some featuring private plunge pools. Rooms are generally described as spacious, comfortable, and elegant, blending contemporary and classic styles. They come equipped with air conditioning, free Wi-Fi, flat-screen cable TVs, mini-bars, and stylish bathrooms often featuring rainfall showers and locally made Senteurs d'Angkor natural soaps. Beds are typically large double beds with mosquito nets for an added touch of charm. While some older reviews mention bathrooms being on the smaller side or less luxurious than new-build hotels in the same price range, recent feedback emphasizes comfort and a well-curated design.

4. Dining Experience

The hotel's dining experience is a significant draw, especially the breakfast. Guests can enjoy a highly-rated a la carte breakfast by the poolside, featuring a wide variety of both traditional Cambodian dishes (like Bai Chan Bunlae and Borbor Mo'an) and international options (such as Eggs Benedict, cereals, and pastries). The restaurant is open all day, serving lunch and dinner with a menu that includes both Khmer and international cuisine, and notably, a good selection of vegan and vegetarian dishes like tofu curry and fresh spring rolls. Complimentary light refreshments, including coffee, fruit juices, and cakes, are also available at the Sun Pool bar throughout the day.

5. Service & Staff

The service and staff at The Pavilion consistently receive outstanding reviews. They are praised for being "phenomenal," "friendly," "helpful," and "attentive." Guests report that the staff go "above and beyond" to ensure a memorable stay, assisting with requests, arranging tours, and providing valuable recommendations. This high level of hospitality contributes significantly to the hotel's overall positive guest experience.

6. Location & Accessibility

The Pavilion boasts an excellent central location in Phnom Penh's historical district, making it ideal for sightseeing. It is situated right next to Wat Botum (Royal Pagoda) and just a short walk from the iconic Royal Palace and the National Museum. The bustling Riverside area and the refined shopping street of Street 240 are also easily accessible. Despite its prime city center location, the hotel maintains a remarkably tranquil atmosphere, feeling like a secluded sanctuary. Tuk-tuk drivers are usually available outside for convenient transport, and the hotel also offers airport transfer services.

7. Value & Pricing

Guests frequently highlight The Pavilion as offering "excellent value for money." It provides a luxurious and comfortable experience at reasonable rates. While prices can vary by season, indicative rates in past reviews suggest around $115 for a deluxe double room and $150 for a suite, with private pool rooms ranging up to $120-$155 during high season. Many consider it a superb blend of affordability and luxury, especially given the quality of accommodation and service.

8. Common Complaints

While reviews are overwhelmingly positive, a few minor recurring criticisms have been noted:

• Internet Speed: Some guests have found the internet to be "a little slow" for work purposes.
• Bathroom Condition: A few older reviews mentioned bathrooms being "small" or "not as nice" as other rooms in comparison to newer hotels, and one noted a bathroom being "aged."
• Noise: During rainy seasons, the sound of raindrops on the roof in some rooms could potentially disturb sleep.
• Breakfast Portions: While delicious, some guests with larger appetites might find individual breakfast portions on the smaller side, though it is an unlimited a la carte offering.

Sources

1. michelin.com
2. shewandersabroad.com
3. twoweeks.co.uk
4. agoda.com
5. booking.com
6. trip.com
7. trvl-diary.com
8. exploreshaw.com
9. anoushkaprobyn.com
10. hotels.com
11. movetocambodia.com
12. veganfoodquest.com