Paragraph Freedom Square, a Luxury Collection Hotel

Paragraph Freedom Square, a Luxury Collection Hotel, Tbilisi, stands out as a luxurious and highly-regarded property, frequently described by guests as an exceptional experience in the heart of Georgia's capital. As a Michelin Key Selected property, it is recognized for offering a high-quality stay.

1. Overall Rating & Sentiment

The hotel consistently receives exceptional ratings across various platforms. On Booking.com, it scores an impressive 9.6 out of 10 based on over 800 reviews, with high marks for location (9.8), cleanliness (9.7), facilities (9.7), comfort (9.7), and staff (9.6). Similarly, Marriott guests give it an overall average rating of 4.7 out of 5, with cleanliness and location both at 4.9, and service at 4.8. The overwhelming sentiment is highly positive, with many guests calling it "the best hotel in Tbilisi" and even "one of the best in Europe."

2. Key Highlights

Guests consistently praise several aspects of the hotel:

• Stunning Pool and Spa Facilities: The indoor pool, with its wide circular base, 360-degree glass walls, and soothing mountain and city views, is frequently highlighted as "amazing" and "stunning," offering a unique and Instagrammable experience. The spa also boasts impressive sauna facilities, including salt, herbal, steam, and even ice rooms.
• Prime Location: Situated right next to Freedom Square, the hotel's location is considered ideal for tourists, offering convenience to explore the city's heart, museums, malls, and luxury shopping on Rustaveli Avenue.
• Elegant Design & Modernity: The hotel features a vibrant lobby with tasteful gold, black, and white colors, and a modern design that pays tribute to traditional Georgian art. Rooms are described as stylish, well-designed, and high-tech.
• Exceptional Service: The staff's friendliness, helpfulness, and professionalism are recurring themes in guest feedback.

3. Room Quality

Rooms at Paragraph Freedom Square are described as spacious, comfortable, and stylishly designed. Many offer spectacular city views, often through angled windows due to the hotel's curved outer walls. The bathrooms are noted for their newness, excellent materials, and high-tech features, including an internet TV and electrically controlled curtains. Welcome amenities, such as a fruit platter and local red wine, add to the luxurious experience. Some suites feature freestanding bathtubs overlooking floor-to-ceiling windows.

4. Dining Experience

The dining experience is generally well-received. Breakfast, served at Gulama Restaurant on the second floor, is praised for its excellent quality and variety. It offers a buffet with hot items, cold cuts, pastries, and a mix of Western and Georgian dishes, including local specialties like mushroom cream soup. Egg dishes can also be ordered à la carte.

The executive lounge, "The Library" on the ninth floor, is appreciated for its beautiful design and art pieces, offering unlimited self-serve wine throughout the day, a fitting touch for Georgia as a wine country. While the daytime offerings are simple (fruit and pastries), the evening happy hour includes starters and desserts. There are also other restaurants, including the more expensive Ostigan Restaurant and the Chinari Sky Bar & Lounge on the 9th floor, which offers live dance music and views.

5. Service & Staff

The service and staff receive consistent praise for being "incredible," "friendly," "helpful," and "professional." Guests frequently highlight their proactive and welcoming approach, making them feel at home. The staff's dedication to providing a high level of service is a major factor in guests' memorable stays.

6. Location & Accessibility

The hotel boasts an "excellent" and "perfect" location right next to Freedom Square, which is considered the heart of Tbilisi. This central position offers convenient access to major attractions like the Art Museum of Georgia, the National Gallery, Rike Park, and the Old Town. The area is also well-served by malls, restaurants, and luxury shopping on Rustaveli Avenue. Liberty Square underground station is approximately a 10-minute walk away.

7. Value & Pricing

The Paragraph Freedom Square is positioned as a luxury, first-tier hotel in Tbilisi. While cash prices can float around $300 a night, some guests have redeemed Marriott Free Night Certificates or points, though points rates have reportedly increased. Despite the higher price point, many guests believe it offers good value and justifies the cost due to its top-notch facilities, excellent service, and prime location, often calling it "absolutely excellent" and "worth experiencing."

8. Common Complaints

While overwhelmingly positive, some minor criticisms have been noted:

• Noise from Sky Bar: Guests in rooms directly below the Chinari Sky Bar & Lounge on the 9th floor might faintly hear music, which could be a concern for light sleepers.
• Walk to Amenities: The hotel's large floorplate means that walking between rooms, the pool, and the lounge can feel extensive or "exhausting" for some, particularly if not on the higher floors.
• Limited Executive Lounge Offerings (Daytime/Evening): While the unlimited wine is a highlight, the daytime snacks (simple fruit and pastries) and evening happy hour (mainly starters and desserts) are not extensive, suggesting guests shouldn't rely on the lounge for a full meal.
• Kids' Facilities: One review mentioned a lack of dedicated facilities for children, such as a kids' swimming pool, playing areas, or child-friendly room service menus.
• Breakfast Crowds: Some guests reported long lines to enter the breakfast restaurant if arriving around 10 AM.
• Spa Crowds: The spa area can sometimes feel too crowded to be relaxing.

Sources

1. michelin.com
2. booking.com
3. marriott.com
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9. tbilisi-hotels.com
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