Mercure Tbilisi Old Town

Mercure Tbilisi Old Town, a Michelin Key Selected property, consistently garners high praise from guests, offering a blend of modern comfort and exceptional service in a prime location.

1. Overall Rating & Sentiment

The general consensus for Mercure Tbilisi Old Town is overwhelmingly positive, with impressive overall ratings typically ranging from 8.7 to 8.9 out of 10. Guests frequently describe their experience as excellent, superb, and truly remarkable, highlighting the hotel's ability to exceed expectations.

2. Key Highlights

Guests consistently laud several aspects of the hotel:

• Location: The prime spot in the heart of Old Town is a recurring highlight, offering easy access to major attractions.
• Service & Staff: The friendliness, helpfulness, and professionalism of the staff are frequently commended.
• Rooftop Bar & Views: The SKY7 Terrace & Lounge is a standout feature, offering breathtaking views of Old Tbilisi and serving delicious food and drinks.
• Cleanliness & Facilities: The hotel is noted for its impeccable cleanliness, modern design, and good facilities, including a fitness center and spa.

3. Room Quality

The rooms at Mercure Tbilisi Old Town are described as bright, contemporary, impeccably clean, and quiet. They feature polished parquet floors, jewel-toned accents, and large windows, some offering city or river views. Guests report comfortable beds and well-appointed private bathrooms, often including bathrobes and free toiletries. Amenities typically include air conditioning, a flat-screen TV, a writing desk, and tea/coffee making facilities. While generally spacious, some standard rooms have been noted as "pretty small."

4. Dining Experience

The hotel offers a positive dining experience. The sky lounge and restaurant are praised for delicious meals at reasonable prices, complemented by stunning views. The on-site ASADO Steakhouse provides local and international cuisine for breakfast, lunch, and dinner. Many guests particularly enjoy the breakfast buffet, describing it as excellent with many choices. However, some reviews mention the breakfast as being "slightly underwhelming" or "too expensive" at around $20.

5. Service & Staff

The service at Mercure Tbilisi Old Town consistently receives high marks. Guests frequently highlight the staff as very friendly, eager to help, professional, and accommodating. Specific team members like Salome, Lasha, Konstantin, Vasili, Ina, Mariami, Dachi, and George have been individually recognized for their exceptional hospitality and assistance. The 24-hour front desk and room service are also appreciated convenience facilities.

6. Location & Accessibility

The hotel boasts an "excellent" and "perfect" location in the Old Town of Tbilisi. It is just a few steps from Meidan Square and within easy walking distance of major attractions such as Metekhi Cathedral, the ancient Narikala Fortress, and some of the city's best thermal bathhouses. Numerous shops, local restaurants, and the Avlabari metro station are also nearby, making it highly convenient for exploring the city. Free parking is available for guests.

7. Value & Pricing

Mercure Tbilisi Old Town is often noted for its "remarkable value for money," receiving an impressive rating of 8.3. Guests can expect luxurious accommodations and amenities without breaking the bank. The average room price is around $124, which is comparable to the city's average of $110, though deals can be found for as low as $71 to $98 per night. While the overall value is good, some guests felt the breakfast price was disproportionately high compared to local options.

8. Common Complaints

While reviews are overwhelmingly positive, a few minor recurring issues have been mentioned:

• Room Size: Some guests found standard rooms to be relatively small.
• Noise: Occasional noise from neighboring rooms in standard accommodations has been reported.
• Breakfast Cost/Quality: A few guests found the breakfast to be "slightly underwhelming" or expensive at $20, opting for local alternatives instead.
• Lack of Pool: One review mentioned the absence of a pool facility, though this is considered understandable given the Old Town location.
• Housekeeping: A few reviews noted some "gaps in the housekeeping service."

Sources

1. agoda.com
2. booking.com
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5. ge-hotels.com
6. expedia.com
7. hotels.com
8. michelin.com
9. hotelscombined.com
10. tbilisi-hotels.com