OUTRIGGER Phi Phi Island Resort

The OUTRIGGER Phi Phi Island Resort, a Michelin Key Selected property, offers a luxurious and tranquil escape on the secluded Laem Tong Beach on the northern tip of Phi Phi Don, Thailand. Guests consistently praise its stunning natural beauty, exceptional service, and well-appointed accommodations, contributing to its generally wonderful reputation as a five-star resort.

1. Overall Rating & Sentiment

The overall sentiment for OUTRIGGER Phi Phi Island Resort is overwhelmingly positive, with guests frequently describing it as "amazing," "perfect," and the "best resort on the island". It boasts high scores for staff (9.6), cleanliness (9.5), comfort (9.5), and location (9.3) based on numerous reviews. The resort is recognized as a high-end, five-star destination offering a "barefoot luxury" experience.

2. Key Highlights

Guests consistently highlight several standout features:

• Exceptional Staff and Service: The "amazing," "friendly," "helpful," and "attentive" staff receive widespread acclaim for their genuine warmth and hospitality, making guests feel like the "most important" visitors.
• Stunning Beachfront Location: The resort is set on the powdery white sands of Laem Tong Beach, offering crystal-clear waters and breathtaking views of the Andaman Sea. It provides a sense of seclusion and a "great relaxed vibe".
• Beautiful Rooms and Villas: The accommodations are praised for their comfort, design, and spaciousness, blending traditional Thai elegance with modern amenities.
• Delicious Dining: The food quality, especially the breakfast and diverse cuisine options, is frequently mentioned as excellent.
• Tranquil and Natural Setting: The property's design allows guests to feel "part of the nature," surrounded by lush gardens, coral reefs, and national parks, fostering a relaxing and immersive island experience.
• Amenities: The resort offers two outdoor swimming pools, a full-service spa with Thai massages, facials, and body wraps, a 24-hour fitness center, and various recreational activities like snorkeling, kayaking, and a PADI Dive Center.

3. Room Quality

OUTRIGGER Phi Phi Island Resort offers 63 spacious suites and villas, thoughtfully designed to provide a blend of traditional Thai charm and contemporary elegance. Accommodations range from Superior Garden rooms to luxurious Beachfront Pool Suites and Hilltop Pool Villas, many featuring private pools and sweeping views.

Key aspects of the rooms include:

• Spaciousness: Rooms are generally large, with options like separate living areas in suites and villas.
• Design & Comfort: Guests appreciate the island-inspired décor, natural textures, warm Thai accents, and modern comforts such as air conditioning, ceiling fans, in-room bottled water, and tea/coffee making facilities.
• Amenities: Standard amenities include a balcony or private terrace, safes, bathrobes, slippers, and LCD televisions with satellite channels. Some villas and suites offer private outdoor showers or bathtubs, private gardens, and draped mosquito netting, enhancing the authentic island experience.

4. Dining Experience

The resort offers diverse dining experiences with a focus on local Thai flavors and international cuisine.

• Mala Kitchen: An all-day dining destination serving global flavors and Thai cuisine, known for its bountiful breakfast spreads and refined dishes for lunch and dinner.
• Edgewater Bar and Grill: An open-air, beachfront restaurant allowing guests to dine with their feet in the sand. It specializes in fresh seafood, Thai specialties, grilled favorites, and tropical cocktails for lunch and dinner.
• Breakfast: Often described as "delicious" and "exceptional," with a wide variety of options.
• Overall Food Quality: Many guests rate the food highly, with one stating it was the "best of my entire 3-week trip exploring Thailand". The resort aims to craft meals from the freshest local ingredients.

5. Service & Staff

The service and staff at OUTRIGGER Phi Phi Island Resort consistently receive outstanding praise. Reviews frequently highlight the team as "amazing," "helpful," "super nice," "attentive," and "loving and caring". Guests report feeling incredibly well-looked after, with staff members often going "above and beyond" to ensure a memorable stay and providing impeccable service with genuine warmth. The hospitality is described as unparalleled Thai hospitality.

6. Location & Accessibility

The resort is a secluded sanctuary located on the northern tip of Phi Phi Don, specifically on Laem Tong Beach.

• Accessibility: It is accessible only by boat, contributing to its tranquil and exclusive atmosphere. The resort offers shared speedboat transfer services (surcharge) to/from Royal Phuket Marina, which can include shared transport to/from Phuket International Airport. Guests travelling from Krabi often need to arrange their own transport to the marina.
• Neighborhood & Attractions: While remote, it's surrounded by national park and coral reefs, offering excellent opportunities for diving, snorkeling, and exploring nearby islands like Maya Bay (via excursions). It is a distance from the bustling Ao Tonsai Pier and Koh Phi Phi Viewpoint (approximately 10-minute drive or boat ride).
• Sentiment on Location: Guests love the secluded, natural setting, calling it "beautiful" and "idyllic," making it perfect for those seeking relaxation and reconnecting with nature. However, its remoteness means fewer external dining or entertainment options, making guests more reliant on the resort's facilities.

7. Value & Pricing

The OUTRIGGER Phi Phi Island Resort is considered a luxury, 5-star property. While specific pricing varies by season and room type, rates can start from approximately $192-$254 USD for a King Room, with larger suites and villas costing significantly more (e.g., $500 per night for a seafront villa in a past review). Many guests find the experience to be excellent value for money, given the luxurious accommodations, high level of service, beautiful location, and comprehensive amenities. The unique "barefoot luxury" concept and the quality of the overall stay often justify the price for guests seeking an unforgettable experience.

8. Common Complaints

While overwhelmingly positive, some minor and occasional complaints have been noted:

• Mosquitoes: Due to its natural, tropical setting, some guests have mentioned mosquitoes as an issue, although the hotel reportedly does its best to mitigate this.
• Mattress/Pillow Comfort: A few reviews have indicated that mattresses and pillows could sometimes be uncomfortable and might need replacement.
• Bathroom Arrangement (Former Design): One guest mentioned the novelty of a separate bathroom wearing off after a few nights, though this specific feedback might relate to the previous design before the 2025 renovation.
• Reliance on Resort Facilities: Given the secluded location, guests are quite reliant on the resort for dining and activities, which some perceive as a limitation or, in older reviews of the previous brand, as potentially overpriced for food.
• Past Issues (Pre-Renovation/Rebrand): An isolated, severe complaint from an older review (when it was Zeavola Resort) mentioned a rat infestation and plumbing issues in a room, along with dissatisfaction about food quality and inflated prices for hotel-arranged services. It's crucial to note that OUTRIGGER Phi Phi Island Resort underwent an extensive renovation and rebranding, reopening in Q4 2025 (or December 2025), aiming to transform it into a five-star, barefoot-luxury destination. Therefore, reviews since the renovation would better reflect the current guest experience.

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