New Hotel
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Hotel Details
Location
New Hotel · Athens, Greece
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Key Highlights
- ✓New Hotel boasts an "ideal" and "perfect central Athens location," making it highly accessible for tourists.
Expert Review: New Hotel
New Hotel, Athens: A Michelin Key Selected Property Review
New Hotel in Athens stands out as a luxurious and avant-garde design hotel, consistently praised for its unique aesthetic, exceptional service, and prime central location. Recognized by the Michelin Key selection, it offers a distinctive experience for travelers seeking style and comfort in the heart of the Greek capital.
1. Overall Rating & Sentiment
The general consensus for New Hotel is overwhelmingly positive, with guests frequently rating it as "excellent" or "fabulous." Review platforms show high scores, with some reaching 18.9 out of 20 based on verified stays. The hotel consistently receives top marks for its staff, location, cleanliness, and comfort. Many guests express a strong desire to return, highlighting a truly satisfying experience.
2. Key Highlights
Guests consistently laud several aspects of New Hotel:
- Design: The hotel's "quirky-cool" and "iconic design" by the acclaimed Brazilian Campana Brothers is a major draw. They cleverly repurposed salvaged materials from the former Olympic Palace Hotel, resulting in a bold, artistic, and unique interior with features like walls of criss-crossed wood and art installations.
- Service & Staff: The staff receives nearly universal praise for being "outstanding," "exceptional," "very friendly and helpful," and "attentive." They are noted for their cheerful assistance, readiness to help, and ability to recall personal details, contributing significantly to a welcoming atmosphere.
- Location: Its "great central Athens location" is frequently cited as a major advantage. Situated near Syntagma Square, it offers easy walking access to major sights like the Acropolis, Parthenon, Plaka, Ermou Street, and the Kolonaki shopping district.
- Rooftop Terrace & Views: The rooftop terrace and Art Lounge bar/restaurant are consistently highlighted for their "excellent quality" food, "great view," and "stunning panoramas" of the city center, including the Acropolis and Lycabettus Hill.
- Amenities: Complimentary WiFi, a full-service spa (New Sense) with deep-tissue massages, body wraps, facials, a hot tub, and a steam room, and a fitness center are appreciated amenities.
3. Room Quality
The 79 individually decorated rooms and suites at New Hotel are described as clean, comfortable, and stylish. They feature a sleek design with floor-to-ceiling windows, bamboo floors, and premium bedding. Bathrooms are also distinctive, showcasing solid brass washbasins, rainfall showerheads, and designer toiletries. Many rooms include small balconies, which guests appreciate. Soundproofed rooms and a pillow menu further enhance comfort. While standard and superior rooms can be "a little cramped," suites offer more generous space.
4. Dining Experience
The hotel offers a well-regarded dining experience, primarily at:
- New Taste Restaurant: This ground-floor restaurant specializes in inventive Mediterranean cuisine and serves breakfast, lunch, and dinner. Guests consistently praise the "delicious breakfast" which includes freshly baked pastries, cold meats, cheese, cereals, fruits, and traditional Greek options, with hot dishes available to order. While breakfast is highly rated, some mention it can be "a little bit expensive" if not included in the booking.
- Art Lounge Restaurant: Located on the 7th floor, this rooftop restaurant and bar offers exceptional food and cocktails alongside panoramic city views, often featuring temporary art exhibitions. It's a popular spot for both evening dining and enjoying the breathtaking vistas.
5. Service & Staff
The staff at New Hotel receives exceptional feedback, frequently described as "outstanding," "exceptional," "very friendly," "helpful," "attentive," and "courteous." Guests highlight their willingness to provide cheerful assistance with requests, offer advice and restaurant recommendations, and create a welcoming and pleasant atmosphere.
6. Location & Accessibility
New Hotel boasts an "ideal" and "perfect central Athens location," making it highly accessible for tourists.
- Neighborhood: It's situated near Syntagma Square, placing guests within walking distance of the historic Plaka district, the Acropolis and its museum, and the fashionable Kolonaki area with its cafes and boutiques.
- Attractions: Major landmarks like the Acropolis, Parthenon, and Roman ruins are easily reachable on foot.
- Transport: The hotel is very close to public transportation, with Syntagma Station just a 6-minute walk away, providing direct metro access to Athens International Airport. Akropoli Station is also a 9-minute walk.
7. Value & Pricing
While considered a luxury property, guests generally find New Hotel to offer "great value for money," combining comfort, cleanliness, excellent service, and a prime location. Room rates can start from around $141-$162, with superior rooms and suites being higher. However, some guests note that the breakfast, if not included in the booking, can be "a little bit expensive," priced around €35.
8. Common Complaints
While generally very positive, a few recurring minor criticisms include:
- Room Size: Some guests find the standard and superior rooms to be "a little small" or "a little cramped."
- Street Noise: Rooms facing the street can experience some noise due to the busy surroundings. Booking a room on a higher floor is sometimes suggested to mitigate this.
- Wi-Fi Signal: One review mentioned a "shaky Wi-Fi signal."
- No Swimming Pool: The hotel does not have a swimming pool.
- Parking: There is no on-site parking, though private parking is available in a nearby garage for a daily fee.
- Marriott Bonvoy Benefits: For Marriott Bonvoy members, some report limited benefits, with breakfast not always included and elite status benefits being less extensive compared to other Marriott properties.
Sources
Points to Consider
- •Amenities: Complimentary WiFi, a full-service spa (New Sense) with deep-tissue massages, body wraps, facials, a hot tub, and a steam room, and a fitness center are appreciated amenities.
- •While generally very positive, a few recurring minor criticisms include:
Google Reviews
1,742 reviews
Recent Guest Reviews
Sasa Samardzic
I had a fantastic experience at NEW Hotel. The location is perfect, just a short walk from Syntagma Square, Plaka, and all the main attractions. The room was modern, stylish, and very comfortable, with great attention to detail. The staff were friendly and professional, always ready to help with recommendations. The rooftop bar with views of the city and the Acropolis is definitely a highlight. ...
Response from the owner
Thank you so much for your glowing review!<br><br>We’re thrilled to hear you enjoyed our central location, making it easy to explore Syntagma Square, Plaka, and other major attractions. It’s wonderful...
Donald Lee
I had a fantastic stay at the New Hotel Athens. The staff truly made the experience—they were welcoming, attentive, and always ready to help with recommendations or anything we needed. The location is ideal, with excellent restaurants, shopping, and major sights all within easy walking distance, including the Acropolis. If you have the chance, don’t miss the rooftop bar. The views over Athens ar...
Response from the owner
Thank you so much for your wonderful feedback!<br><br>We’re delighted to hear that our team helped make your stay so memorable and that you enjoyed the warm, attentive service throughout your visit. I...
Frank Gagliardi
My son and I stayed here for a long weekend visit to Athens and wow, what a great hotel! Since I am usually traveling with more family, we don't do many luxury hotel stays... this was definitely a next level place for us. Rooms were comfortable and spotless. The entire team here was kind and attentive. I wish it were warmer, I would have definitely liked to have made more use of the rooftop bar. I...
Jeremy Leal
Amazing location and staff. 7th floor bar was beautiful with a view of the Acropolis. Also, staff went above and beyond. They heated up a leftover spaghetti and meatball that I had taken home from one of the many walking distance restaurants. They also called me when my taxi arrived the morning of my departing flight. I would have missed my taxi if not for that call. Thank you so much!
Response from the owner
Thank you so much for your wonderful review — it truly means a lot to our team!<br><br>We’re thrilled you enjoyed our location and the 7th-floor bar, especially the views of the iconic Acropolis. It’s...
Tara MacKinnon
Christina in the rooftop restaurant was wonderful. Housekeeping was good. Front desk staff at arrival was pleasant. Some desk staff were curt, not friendly and not helpful. As a Marriott Bonvoy partner several advertised benefits were not offered. As a member with Ambassador status I have spent hundreds of nights at Marriott properties and stayed at many design hotels. This experience was the mos...
Makolm King
I had an excellent stay at this hotel and overall it exceeded my expectations in every way. From the moment I arrived, the staff made me feel welcome and were always polite, professional, and genuinely willing to help with anything I needed. The service was consistent throughout my stay and truly made a difference. The room was spacious, very clean, and well maintained, with comfortable bedding a...
Response from the owner
Dear Malkom King,<br><br>Thank you very much for taking the time to share such a detailed and positive review.<br>We are truly delighted to hear that your stay exceeded your expectations and that you ...
