What is Neptune, an Ash Hotel?

Neptune, an Ash Hotel is a Selected hotel located in Providence, United States. It has been recognized by the Michelin Guide for its exceptional hospitality and unique experience.

How many Michelin Keys does Neptune, an Ash Hotel have?

Neptune, an Ash Hotel has been awarded Selected by the Michelin Guide, indicating a very special stay.

Where is Neptune, an Ash Hotel located?

Neptune, an Ash Hotel is located in Providence, United States, in the North America region.

What makes a Selected hotel special?

Selected hotels provide very special stays with excellent service and a unique sense of place.

How do I book Neptune, an Ash Hotel?

You can view more details and booking information for Neptune, an Ash Hotel through the Michelin Guide website. Each Michelin Keys hotel offers a unique booking experience tailored to their guests.

Neptune, an Ash Hotel | Selected in Providence

Name: Neptune, an Ash Hotel
Address: Providence, North America, United States
Rating: 4.5

Expert Review: Neptune, an Ash Hotel

Neptune, an Ash Hotel, a Michelin Key Selected property in Providence, United States, offers a distinctive boutique hotel experience blending historic charm with modern, art-filled interiors. Formerly known as The Dean Hotel, this 52-room establishment is celebrated for its unique design and prime downtown location.

Overall Rating & Sentiment

The general sentiment for Neptune, an Ash Hotel, is overwhelmingly positive, with guests frequently praising its location, unique ambiance, and helpful staff. Review platforms often show ratings around "very good" to "wonderful," with Hotels.com indicating an 8/10 "Very good" rating and Booking.com reviews reaching "9.0 Wonderful" in some instances. The hotel is described as a "fine example of a boutique hotel," reminiscent of those found in France and Italy.

Key Highlights

Guests consistently love the hotel's central downtown location, making it ideal for exploring Providence. The building's historic vibe, coupled with an eclectic and curated interior design, featuring custom furniture, local artwork, and European-found objects, stands out as a major draw. Thoughtful amenities, including free Wi-Fi, and the presence of various onsite bars and a coffee shop, are also highly appreciated. The hotel is also pet-friendly, allowing dogs to stay for free.

Room Quality

Neptune offers 52 uniquely designed guestrooms that are both comfortable and stylish. Rooms feature custom-designed furniture, modern amenities, old-world antiques, and bespoke artworks from Rhode Island School of Design up-and-comers. Guests can expect crisp white bedding with Matouk linens and fluffy white duvets, vintage leather armchairs, and signature black bathrooms equipped with rain showers and artisanal bath products. While some rooms are "sparsely appointed," they are generally very clean. Room types vary, including standard king and queen rooms, as well as unique options with custom-built bunk beds like "The Kin" and "The Classmates". Pillowtop mattresses are also available for added comfort.

Dining Experience

The hotel provides several distinct dining and drinking options. Bolt Coffee Company, a gourmet coffee bar in the lobby, serves fresh coffee daily. For drinks, guests can visit The Dean Bar, an intimate cocktail lounge with an old-world European feel, or The Boombox, Providence's first karaoke lounge for late-night revelry. The onsite restaurant, North, is described as a "non-traditional Rhode Island restaurant" offering diverse culinary creations. Additionally, a new French-inspired restaurant, Mémère's, featuring French and Quebecois flavors with a New England twist, including a raw bar, is slated to open in Winter 2026.

Service & Staff

Feedback on the service and staff is overwhelmingly positive, with many guests highlighting their friendliness, helpfulness, and responsiveness. Staff are often described as "fantastic" and "great," contributing significantly to a comfortable stay.

Location & Accessibility

Neptune, an Ash Hotel, boasts a prime and central downtown Providence location, making it highly accessible to numerous attractions. It's just a short walk to the Rhode Island Convention Center, Amica Mutual Pavilion (formerly Dunkin' Donuts Center), Johnson and Wales University, and the Providence Place Mall. The hotel is also a short distance from the Rhode Island School of Design Museum of Art and Brown University. Public transport, such as Kennedy Plaza Station, is also within walking distance.

Value & Pricing

Room rates for Neptune, an Ash Hotel, can vary, with prices ranging from approximately $88 to $1170, depending on the room type and booking provider. Some guests consider the hotel's charm, location, and overall experience to be a good value. However, others have found it to be "overpriced" given the perceived lack of certain amenities. It's worth noting that parking is an additional charge, costing around $38.75 to $39.00 per night for a nearby lot, which some guests find expensive.

Common Complaints

While generally well-received, some recurring issues and criticisms include noise from outside traveling indoors. Some guests have also noted that rooms can be "sparsely appointed" and may lack amenities such as a mini-fridge. Parking is a consistent point of contention due to its high cost and the fact that it is off-site and self-park. Occasional reports of understaffing at the front desk or delays at the lobby cafe have also been mentioned. There has also been some confusion among guests due to the hotel's rebranding from The Dean Hotel to Neptune, an Ash Hotel.