NEOMA
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Hotel Details
Location
Athens
Greece, Europe
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Key Highlights
- ✓Exceptional Service:** The staff is frequently praised for being "excellent," "friendly," and going "above and beyond" to ensure guest satisfaction.
- ✓Dining at NEOMA is a highlight, with a focus on fresh, local ingredients and stunning backdrops.
- ✓Public Transport:** Accessibility is excellent, with Syngrou-Fix Station just a 7-minute walk and Akropoli Station a 10-minute walk away. Thisseio underground station is also nearby.
Expert Review: NEOMA
NEOMA, Athens: A Michelin Key Selected Oasis with Breathtaking Acropolis Views
NEOMA, a Michelin Key Selected property in Athens, Greece, consistently receives glowing reviews from guests, lauded as an "exceptional" and "absolutely perfect" retreat in the heart of the historic city. With an impressive overall rating of 9.1 to 9.6 across various platforms, it offers a blend of modern luxury, impeccable service, and an unbeatable location.
1. Overall Rating & Sentiment
The overarching sentiment for NEOMA is overwhelmingly positive, with guests frequently describing their stays as "outstanding," "fantastic," and "perfect." The hotel maintains a high satisfaction rate, often scoring 9.2 or higher on review sites, signifying a consistently excellent guest experience.
2. Key Highlights
Guests consistently rave about several standout features of NEOMA:
- Rooftop Pool & Acropolis Views: The rooftop area is a major draw, boasting a seasonal swimming pool, sun terrace, and a bar with "stunning views" of the Acropolis, particularly mesmerizing at night. In colder months, the rooftop restaurant offers a unique dining experience within transparent heated "bubbles".
- Exceptional Service: The staff is frequently praised for being "excellent," "friendly," and going "above and beyond" to ensure guest satisfaction.
- Prime Location: NEOMA's central position places it within easy walking distance of Athens' most iconic landmarks, including the Acropolis and Acropolis Museum.
- Modern Design & Cleanliness: The hotel's aesthetic is described as sleek, urban, and modern, complemented by an unwavering commitment to cleanliness, often rated as "spotless" and "impeccably clean."
- Amenities: Guests appreciate facilities such as a fitness center, lush garden, free high-speed WiFi, and in-room Nespresso machines. Spa services are also available.
3. Room Quality
NEOMA's rooms and suites are designed with "chic comfort" and modern elegance in mind, featuring a minimalist yet seductive decor with muted tones and sleek lines. They are bright, quiet, and offer a relaxing sanctuary after a day of exploration.
- Design & Comfort: Rooms typically include air-conditioning, private marble bathrooms with walk-in showers and luxurious toiletries, and balconies offering city or Filopappos Hill views. Amenities like mini-bars, flat-screen TVs, luxury bedding, memory foam mattresses, and writing desks ensure a comfortable stay.
- Variety: The hotel offers various room types, from "Basement Cozy Rooms with Shared Patio" to "Superior Double Rooms with City View" and spacious "Panorama Suites" and "Neoma Grand Suites," catering to different preferences and needs.
4. Dining Experience
Dining at NEOMA is a highlight, with a focus on fresh, local ingredients and stunning backdrops.
- Breakfast: Guests consistently rate the breakfast as "great" and "delicious," featuring local specialties, fresh pastries, and a variety of beverages. It often includes both a buffet and à la carte options, with the opportunity to order additional items. A free local cuisine breakfast is a common inclusion.
- Restaurants: The hotel boasts two restaurants: Neoma Bistrot and Neoma Sky Restaurant & Bar. Neoma Bistrot provides a delightful dining experience with authentic Greek and international recipes for breakfast, lunch, and dinner. The rooftop "Neoma Sky Restaurant & Bar" is particularly acclaimed for its "perfect food quality" and fusion of flavors, all while offering "breathtaking views of the city skyline" and the Acropolis. Vegetarian and vegan options are readily available.
- Bars: A poolside bar and other bar/lounge areas offer refreshing beverages and a relaxing atmosphere.
5. Service & Staff
The staff at NEOMA receives near-unanimous praise for their "impeccable service" and warm hospitality. Guests frequently report that the team "went above and beyond" to accommodate their needs, from arranging transportation to providing personalized services. The staff is described as "friendly," "attentive," and genuinely helpful, enhancing the overall guest experience.
6. Location & Accessibility
NEOMA enjoys a "prime city center location" in Athens, situated in the charming and "cool, not-too-touristy neighbourhood" of Koukaki, at the foothill of Filopappou Hill. This makes it an ideal base for exploring the city's rich history and vibrant culture.
- Proximity to Attractions: The hotel is a short walk from major landmarks, including the Acropolis (5 minutes), the Acropolis Museum (5-10 minutes), and Filopappos Hill (5 minutes). Other nearby attractions include the Temple of Olympian Zeus, Herod Atticus Odeon, Theater of Dionysus, Hadrian's Arch, and the lively districts of Plaka, Thissio, and Monastiraki.
- Public Transport: Accessibility is excellent, with Syngrou-Fix Station just a 7-minute walk and Akropoli Station a 10-minute walk away. Thisseio underground station is also nearby.
- Airport Access: Eleftherios Venizelos Airport is approximately 20 miles away, with convenient options for transfer including direct metro connections and available airport shuttles.
- Parking: Free offsite/street parking is available for guests.
7. Value & Pricing
Many guests consider NEOMA to offer "excellent value for money," with a perfect 10.0 rating in this category on some review platforms. While the average room price is around $250, this is often seen as exceptional value compared to the average hotel room price in Athens ($182), considering the high-quality service, luxurious amenities, and prime location. Guests booking through platforms like the Michelin Guide may also receive added perks such as restaurant vouchers and room upgrades, further enhancing the perceived value.
8. Common Complaints
While reviews are overwhelmingly positive, a few minor issues have been noted:
- One guest reported an "unpleasant smell of damp and mildew" in an initial room, leading to a change. The subsequent room also experienced shower flooding that was only resolved near check-out, which impacted their overall perception of value for money.
- Some guests found the light switches in certain bedrooms "challenging to operate."
- Although generally praised, a few guests felt breakfast options could be limited.
- Basement rooms, while well-appointed, might be considered "tiny" by some if planning to spend significant time there.
Sources
Points to Consider
- •While reviews are overwhelmingly positive, a few minor issues have been noted:
