Montage Laguna Beach
Two Michelin Keys
Hotel Details
Location
Montage Laguna Beach · Orange County, United States
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Key Highlights
- ✓Service Excellence: The personalized, polished, and attentive service is frequently lauded as outstanding, with staff often remembering guest preferences.
- ✓The resort offers several distinct dining experiences, frequently lauded as "exceptional".
- ✓Customer Service Incidents: While generally excellent, there have been rare instances of disappointing or rude staff interactions, including a serious allegation of discrimination.
Expert Review: Montage Laguna Beach
Montage Laguna Beach, a distinguished Michelin Two-Keys property, consistently receives high praise as a premier luxury destination in Orange County, United States. Guests laud its breathtaking oceanfront location, exceptional service, and elegant Craftsman-style design, making it a highly recommended choice for a relaxing Southern California getaway, whether for families or couples.
1. Overall Rating & Sentiment
The general consensus for Montage Laguna Beach is overwhelmingly positive, with many guests describing their stays as "exceptional" and a "dream". It's celebrated for its stunning beauty, impeccable maintenance, and a tranquil atmosphere that encourages relaxation. While recognized for its high price point, many reviewers feel the unparalleled experience justifies the cost, with sentiments often reflecting a "10 and above on every level".
2. Key Highlights
Guests consistently highlight several standout features:
- Location & Views: The resort's prime blufftop location offers stunning, gratuitous ocean vistas from almost every part of the property, including guest rooms and dining areas. The picturesque setting with meandering paths down to the beaches is a major draw.
- Service Excellence: The personalized, polished, and attentive service is frequently lauded as outstanding, with staff often remembering guest preferences.
- Design & Ambiance: The property showcases a classic California Craftsman architectural style, exuding an indoor/outdoor living vibe that is both luxurious and relaxed, without exaggerated opulence. Museum-quality art further enhances the sophisticated ambiance.
- Amenities: The diverse pool options, including a main pool, adults-only pool, kiddie pool, and hot tub, are highly appreciated. The 20,000-square-foot Spa Montage, with its extensive facilities and treatments, is also a significant highlight. The resort is also notably family-friendly, offering amenities like a kids' club, teddy bears at check-in, cookie-decorating, and nightly s'mores.
3. Room Quality
Montage Laguna Beach offers 250 well-appointed rooms, suites, and bungalows, with standard rooms starting at a generous 500 square feet. Rooms are described as bright, airy, clean, and comfortable, featuring private balconies or patios that almost always provide ocean views. Recent renovations in 2019 updated furnishings, contemporary art, and color palettes. Key features include:
- Comfort: Guests praise the comfortable, often feathertop, king beds with goose down pillows and 400-thread count sheets.
- Bathrooms: Large marble bathrooms come with deep soaking tubs and separate rain showers, complete with luxury products and amenities.
- In-room Technology: Rooms include 32-inch flat-screen TVs with DVD players, multiple phones, computer/fax hookups, network data ports, minibars, and Wi-Fi access.
- Family-Friendly Options: Connecting rooms and baby-proofed rooms are available upon request.
4. Dining Experience
The resort offers several distinct dining experiences, frequently lauded as "exceptional".
- Studio: The signature restaurant, Studio, perched on a 50-foot coastal bluff, offers California-influenced French cuisine with spectacular ocean views. It's considered a fine dining experience, sourcing seasonal produce from its own garden.
- The Loft: This all-day dining restaurant provides panoramic Pacific views and a diverse menu, including a popular breakfast, wood-fired rotisserie chicken, and an extensive cheese bar with over 50 options.
- Mosaic Bar & Grille: A poolside option for casual dining, serving seafood tacos, salads, and cocktails.
- Lobby Lounge: Offers light bites and an extensive selection of wines and craft cocktails in an elegant yet understated open-air space with live piano music.
- Breakfast: The breakfast at The Loft is particularly well-regarded, with guests appreciating the quality and variety of dishes.
5. Service & Staff
Service at Montage Laguna Beach is often described as "outstanding across the board" by many guests, from housekeeping to the front desk and pool staff. Staff members are noted for being personalized, polished, attentive, friendly, and warm. They are praised for anticipating needs and making guests feel comfortable. However, some isolated experiences mention staff and customer service being "less than disappointing" or "unhelpful, rude and honestly not up to a 5-star standard". There was also a past incident of alleged discrimination involving a manager, which created a negative experience for a group of guests.
6. Location & Accessibility
The resort boasts a highly desirable location in Laguna Beach, perched on a dramatic bluff overlooking the Pacific Ocean. It offers direct access to picturesque local beaches and tide pools, which are ideal for exploration. The hotel is conveniently located:
- Proximity to Town: Laguna Beach town is a "gem," and guests can easily access it via a free trolley. The area is known for art galleries and small shops.
- Nearby Dining: Casual sushi and Mexican spots are available right across the street, offering walkable off-property meal options.
- Transportation: It's an approximately 25-minute Uber ride from John Wayne Airport (SNA). The property is generally 5-10 minutes from most desired destinations in the area.
- Activities: The resort and surrounding area offer diverse activities such as surfing, skimboarding lessons, whale watching, bike tours, snorkeling, and complimentary fitness classes like Beach Boot Camp and Pilates.
7. Value & Pricing
Montage Laguna Beach is considered a luxury property, and its pricing reflects this exclusivity. Nightly rates are typically high, with average prices ranging from approximately $804 to $1,324 per room. While consistently noted as "very pricey," many guests conclude that the overall experience, stunning views, and top-tier service justify the cost. Promotions such as daily resort credits and complimentary view upgrades are sometimes available, which can enhance the perceived value.
8. Common Complaints
Despite its many accolades, some recurring criticisms and issues have been noted:
- High Pricing: The cost of parking (e.g., $75 overnight) and overall resort services can be considered "very very pricey" by some guests.
- Spa Access: Access to the spa facilities for non-service guests may require a significant day pass fee (e.g., $170), and some found the spa area to be smaller and occasionally crowded with non-resort guests.
- Beach Crowding: While the hotel provides dedicated chairs and service, the immediate beach area is public and can get crowded.
- Check-in Experience: Some guests have experienced late check-ins with poor communication regarding room readiness.
- Dining Consistency/Pricing: While overall food quality is high, some guests have found the dining "solid" rather than "stellar". Inconsistent wine pricing and limited basic options at some venues (like the pool) have also been mentioned.
- Property Age/Maintenance: One recent review (2024) suggested the property could use "a bit of a facelift" to live up to the high expectations set by its price point.
- Customer Service Incidents: While generally excellent, there have been rare instances of disappointing or rude staff interactions, including a serious allegation of discrimination.
Sources
Points to Consider
- •Despite its many accolades, some recurring criticisms and issues have been noted:
- •Check-in Experience: Some guests have experienced late check-ins with poor communication regarding room readiness.
- •Customer Service Incidents: While generally excellent, there have been rare instances of disappointing or rude staff interactions, including a serious allegation of discrimination.
Google Reviews
5,854 reviews
Recent Guest Reviews
Janet Q
The Montage Laguna Beach is in a class of its own—absolute perfection from start to finish. From the moment you arrive, the service is impeccable, warm, and effortlessly attentive. The property itself is breathtaking, with stunning ocean views at every turn and beautifully maintained grounds that feel both luxurious and serene. Every detail is thoughtfully done, creating an experience that feels s...
Response from the owner
Dear Janet Q,<br><br>Thank you for visiting Montage Laguna Beach. It sounds like you had a wonderful visit from the moment of arrival to departure. I'm glad you enjoyed our attention to detail, beauti...
Clara Armagast
Attended the Corporate School of Etiquette Montage event recently and was blown away by this property, so I was excited to read about the brand expanding into new destinations soon. The service at the hotel was top-notch and the property is absolutely stunning. Every meal was delicious and the sommelier and chefs were knowledgeable and passionate.
John Corey
You can’t help but relax when visiting this property but a couple of “shout-outs” to some of the staff. Excellent service from Johnny at The Loft restaurant for the morning shift, Kody working the Lobby Lounge at night and Kayvon during the day…. Great attitude, attention and personality from all three. Great job.
S B
Wonderful stay! Chloe at the front desk went above and beyond to make sure we had a pleasant stay. Bed very comfortable. Great power yoga class and loved how knowledgeable she was about yoga for athletes.
Jonathan Burland
This review only reflects the quality of sleep you’ll get at this beautiful hotel: Unfortunately the mattresses are protected with two non breathable plastic barriers. I woke up every two hours incredibly hot. I understand if someone has incontinence or they’re traveling with a baby - but the hotel instead should use absorbent natural breathable pads instead. Word of advice to management: instead ...
Rodger Chartrand
Incredibly stunning views from this beautiful venue! Truly a unique escape from the crazy busy world! Service staff was impeccable and extremely attentive. Strongly endorse experiencing this gorgeous property!
About Two Michelin Keys
Two Michelin Keys recognize hotels that provide an excellent stay experience. These properties stand out for their remarkable quality, distinctive character, and superior service that goes above and beyond expectations.
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