Residence G Shenzhen

Residence G Shenzhen, a Michelin Key Selected property, consistently receives high praise from guests for its spacious and well-appointed accommodations, excellent service, and strategic location in the Nanshan district. It is often highlighted as a top choice for both business and leisure travelers seeking comfort and value in Shenzhen.

Overall Rating & Sentiment

The general consensus for Residence G Shenzhen is overwhelmingly positive, with guests frequently rating it as "wonderful" or "exceptional." It holds strong scores, including 9.4/10 on Booking.com and 9.1/10 on Trip.com, with high marks for cleanliness, facilities, and staff performance. The sentiment is that it offers a luxurious yet comfortable "homey" experience, particularly noted for its excellent value for money.

Key Highlights

Guests consistently rave about several aspects of Residence G Shenzhen:

• Service & Staff: The "thoughtful service across all departments" is a recurring theme, with staff described as "friendly," "attentive," "helpful," and "very polite."
• Spacious Rooms & Design: The hotel's modern, chic, and bright apartment-style rooms with high ceilings are a significant draw, offering a comfortable and inviting atmosphere.
• Amenities: The extensive facilities, including an indoor heated swimming pool, a 24-hour health club, a kids' club, and often executive lounge access, are highly valued.
• Location: Its prime location in the Nanshan district, with excellent access to public transport, shopping, and dining, is frequently cited as a major benefit.

Room Quality

The rooms and apartments at Residence G Shenzhen are a standout feature. They are characterized by their "spacious" and "bright" nature, often featuring "high ceilings" and "floor-to-ceiling windows" that allow for ample natural light. The design incorporates modern decor, light color schemes, and wooden tones, creating an elegant yet comfortable living space.

Accommodations range from "Good" rooms, which are fairly large and suitable for a temporary home office, to studios with kitchenettes, and one, two, or three-bedroom "Great" apartments with full kitchens and separate living/dining areas. Many units include smart TVs with mirroring capabilities, Nespresso coffee machines in some suites, and soundproofed environments for a peaceful stay. Guests also appreciate the comfortable beds and various pillow options available. Bathrooms are well-appointed, often featuring separate toilets, rain showers, and bathtubs.

Dining Experience

The hotel's dining options are generally well-received. The on-site "Club House" restaurant serves breakfast, lunch, and dinner with pleasant pool views, offering a selection of Western and European dishes, including French and Mediterranean cuisine. Breakfast is a highlight for many, with a buffet that often includes an omelet station and a good selection, though some note it's not extensive but sufficient. Executive lounge access often provides additional perks like "lovely afternoon tea and evening cocktail canapés," which are greatly enjoyed by guests. For outdoor gatherings, The Terrace on the 10th floor offers BBQ facilities and is available for private events.

Service & Staff

The hospitality at Residence G Shenzhen is consistently lauded, with staff receiving exceptionally high ratings for their performance (e.g., 9.8 on Booking.com). Guests frequently highlight the staff's professionalism, friendliness, and willingness to assist. Specific examples include help with train tickets, accommodating late check-out requests, and even assisting with delivering medicines and food to rooms. The presence of "attentive English-speaking staff" and multi-lingual team members further enhances the guest experience.

Location & Accessibility

Residence G Shenzhen boasts an "excellent" and "prime" location in the Nanshan district. It offers superb accessibility, being just a 7-minute walk (328 feet) from Nanyou West Station metro on Line 9. This makes navigating Shenzhen convenient. The hotel is also close to the Shekou ferry port, simplifying travel to Hong Kong and Macau.

Within a 9-mile radius, popular attractions such as Window of the World, Happy Coast, and Happy Valley are easily reachable. The immediate vicinity provides numerous restaurant options, convenience stores, and is close to the Nanyou Garment City for shopping enthusiasts. For business travelers, Futian CBD is a 25-minute drive, and Shenzhen Bao'an International Airport is approximately 12 miles (25 km) away.

Value & Pricing

Guests frequently commend Residence G Shenzhen for offering "very good value for money" and even "affordable luxury". While it is a luxury property, many reviews suggest that the quality of amenities, spaciousness of rooms, and level of service far exceed the cost, making it an "unbeatable price" in some instances. Standard room rates can vary, with prices generally ranging from approximately US$93 to US$135 per night, depending on booking platform and room type. Special promotions, such as one-bedroom suites with executive lounge access for around RMB 880++, further underscore its competitive pricing.

Common Complaints

While overwhelmingly positive, a few criticisms have been noted:

• Cleanliness Issue: One guest reported a significant issue with bed bugs and poor cleanliness, which was not resolved to their satisfaction by the staff. However, the hotel stated they have "strengthened the disinfection and cleaning of our bedding" in response to such feedback. This appears to be an isolated but serious incident.
• Distance to Tourist Spots: Some guests found the hotel "a bit far from most of the touristy places" if their main interest was outside the Nanshan area.
• Food Delivery: A minor point of inconvenience was the requirement for guests to pick up delivered food from a secure storage unit rather than having it brought directly to their room.

Sources

1. booking.com
2. trip.com
3. agoda.com
4. expedia.com
5. michelin.com
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7. hotels-in-shenzhen.com
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12. expedia.com.sg
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14. google.com.hk