Mama Shelter Toulouse

Mama Shelter Toulouse stands out as a Michelin Key Selected property, offering a vibrant and stylish experience in the heart of the "Pink City." This hotel skillfully blends modern design with a cozy atmosphere, making it a popular choice for travelers seeking both charm and excitement.

1. Overall Rating & Sentiment

The general sentiment for Mama Shelter Toulouse is overwhelmingly positive, with guests frequently praising its lively ambiance and unique character. Many describe it as offering "cool luxury" and an exceptional stay.

2. Key Highlights

Guests consistently rave about the hotel's fantastic rooftop terrace, which provides panoramic views of Toulouse and serves as an ideal spot for drinks and pizzas. The trendy restaurant and bar are also major draws, contributing to the hotel's bustling social scene. Its central location is a significant advantage, putting guests within easy reach of major attractions. The modern and quirky design, with subtle nods to Toulouse's architecture and local culture, is frequently highlighted, creating a youthful and interesting atmosphere. A unique amenity is the 45-seat CineMama cinema, playing cult classics.

3. Room Quality

The hotel offers 120 comfortable and well-equipped rooms, ranging from "Small Mama" (15 m²) to "XXL Mama Family" (32 m²). Rooms feature spacious and exceptionally comfortable beds with quality bedding, modern bathrooms equipped with walk-in showers, hairdryers, and organic toiletries. Amenities include free Wi-Fi, air conditioning, flat-screen TVs with cable channels and streaming services, and on-demand movies. The décor incorporates colorful and quirky touches, such as unique lighting and playful items. While generally well-regarded, some "medium" category rooms have been noted as feeling small, and one guest found the mattress "a little soft".

4. Dining Experience

Mama Shelter Toulouse boasts a trendy on-site restaurant and bar that contribute to the hotel's lively atmosphere. The main restaurant offers homemade local cuisine with an Argentine accent, featuring a BBQ and Argentine grill, and serving dishes like Toulouse sausage. Pizzas cooked in a brick oven are a popular option, especially on the rooftop. A highly-rated breakfast, described as continental and buffet-style, is available. The hotel also offers a popular Sunday brunch. While the food generally receives praise, some guests have reported slow service and forgotten orders at the restaurant.

5. Service & Staff

The service and staff at Mama Shelter Toulouse are frequently lauded by guests as excellent, helpful, accommodating, friendly, and adorable. Reviewers have highlighted the staff's attentiveness and smiling demeanor. However, some internal employee reviews suggest issues with management and a potentially toxic work environment. One guest also reported an unpleasant interaction with a specific staff member at reception.

6. Location & Accessibility

Mama Shelter Toulouse enjoys a prime, central location on Boulevard Lazare Carnot, making it highly accessible and ideal for exploring the city. It's conveniently located in the heart of Toulouse City Center and easily reached from Toulouse-Blagnac Airport, with an approximate 20-minute taxi ride or via shuttle bus service. Key attractions such as Place du Capitole are just 1640 feet away, and Basilica St. Sernin is a 12-minute walk. The historic Marche Victor Hugo Market is also a short 9-minute walk. Public transport, including the Jean-Jaures tube station, is in the immediate vicinity.

7. Value & Pricing

The hotel offers "affordable luxury," with an average room price of $129, slightly above the city's average of $117, indicating good value for the unique experience it provides. Rooms start from around £79 for a Small Mama Double and £89 for a Medium Mama Double.

8. Common Complaints

While generally well-received, some recurring criticisms include:

• Slow service and forgotten orders at the restaurant.
• Room size, with some finding "medium" rooms to be on the smaller side.
• Noise from the ground floor courtyard and DJ sets, which can sometimes be heard from the rooms.
• Lack of on-site parking, with guests typically relying on street parking for a fee (around 25 EUR/day). The hotel also lacks valet parking, electric vehicle charging stations, or bike parking.
• No gym facilities on-site.
• Some internal feedback from employees points to management issues and a less-than-ideal work environment.

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