Hotel Les Capitouls Toulouse Centre - Handwritten Collection
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Hotel Les Capitouls Toulouse Centre - Handwritten Collection · Toulouse, France
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Key Highlights
- ✓The hotel's location on Allées Jean Jaurès is considered one of its greatest assets, earning a high location score of 9.5/10. It is very central and perfect for exploring Toulouse on foot.
Expert Review: Hotel Les Capitouls Toulouse Centre - Handwritten Collection
Hotel Les Capitouls Toulouse Centre - Handwritten Collection has garnered an impressive reputation as a Michelin Key Selected property, offering guests a memorable stay in the heart of Toulouse.
1. Overall Rating & Sentiment
The general consensus for Hotel Les Capitouls Toulouse Centre is overwhelmingly positive, with an excellent average rating of 8.7 to 8.8 out of 10 based on numerous guest reviews. Travelers frequently express high satisfaction, highlighting a blend of charm, modern comfort, and exceptional service.
2. Key Highlights
Guests consistently praise several key aspects of the hotel:
- Location: The central position is a significant draw, making it ideal for exploring Toulouse on foot.
- Breakfast: The daily buffet breakfast is a recurring highlight, noted for its high quality, variety, and delicious offerings, including fresh fruit, pastries, and even scrambled eggs and smoked salmon.
- Service & Staff: The staff is frequently described as warm, accommodating, friendly, helpful, and attentive, contributing significantly to a pleasant stay.
- Design & Amenities: The hotel boasts a unique design, combining traditional architecture with a chic, modern, and cozy ambiance. Its recent renovation in 2023 is also a plus. Amenities such as free Wi-Fi, air conditioning, and a fitness center are appreciated. The "Wilson Bar" under a glass roof offers a friendly and relaxing atmosphere.
3. Room Quality
The 55 rooms at Hotel Les Capitouls are described as comfortable, chic, and modern havens. They were fully renovated in 2023. Each room features individual decoration with delicate floral touches and high-quality materials, often inspired by nature and English influences. Some also subtly reflect a 1980s Manchester music scene theme, with concert posters and unique art installations.
Key features include:
- Comfort: Rooms are equipped with premium bedding and comfortable beds, ensuring a good night's sleep.
- Amenities: All rooms offer 24-hour room service, free Wi-Fi, air conditioning, flat-screen TVs with cable channels, mini-bars, coffee and tea facilities, and safes.
- Bathrooms: Bathrooms are clean, modern, and often include eco-friendly amenities, with private bathrooms featuring a bath or shower, hairdryer, and free toiletries. Some bathrooms have a "rock-and-roll edge" with asymmetrical mirrors and vintage-style floral wallpaper.
- Soundproofing: Rooms are generally soundproofed, which is a significant advantage given the central location, though some guests have noted occasional street noise.
4. Dining Experience
While the hotel does not have a full-service restaurant for lunch or dinner, the breakfast experience is a standout. A daily buffet breakfast is served from 6:30 AM to 10:30 AM (for a fee of approximately EUR 22 per person), offering a generous selection of high-quality items. Guests consistently praise the variety, which includes pastries, breads, cheeses, cold cuts, fresh fruits, yogurt, and hot items like eggs and sausages. Vegetarian and gluten-free options are also available. Breakfast can also be delivered to rooms via room service.
The hotel features the Wilson Bar under a glass roof, providing a cozy and friendly atmosphere for coffee or cocktails.
5. Service & Staff
The service and staff at Hotel Les Capitouls receive consistent high praise. Guests frequently describe the team as warm, accommodating, helpful, friendly, and attentive. Many specific anecdotes highlight staff members going above and beyond to assist guests, making them feel at home and providing excellent recommendations. The hotel offers a 24-hour front desk, luggage storage, and multilingual staff.
6. Location & Accessibility
The hotel's location on Allées Jean Jaurès is considered one of its greatest assets, earning a high location score of 9.5/10. It is very central and perfect for exploring Toulouse on foot.
- Attractions: It's just a stone's throw from major attractions such as the Place du Capitole (8 minutes' walk), Marché Victor Hugo Market (350 meters), and Galeries Lafayette.
- Transport: The hotel offers excellent accessibility to public transport. It is very close to the Jean Jaurès metro station (100 meters to 500 meters) and within a short walk (5-10 minutes) of the SNCF Matabiau train station. An airport express bus stop is also conveniently located just outside.
- Neighborhood: Situated in the Matabiau district, the area is vibrant with numerous restaurants nearby.
7. Value & Pricing
Guests generally consider the Hotel Les Capitouls Toulouse Centre to offer good value for its price, especially given its prime location and updated facilities. While the exact price can vary, a typical nightly rate might be around $127-$148.
It is important to note that certain services incur additional costs:
- Buffet breakfast: Approximately EUR 22 per person.
- Parking: Secured, covered self-parking is available onsite or offsite nearby for EUR 26 per night.
- City tax: A city tax of EUR 3.60 per person, per night, applies for guests over 18.
8. Common Complaints
While overall satisfaction is high, some minor recurring issues have been mentioned by guests:
- Noise: Despite efforts with soundproofed rooms, some guests have experienced noise, particularly street noise, which can be noticeable at night due to the central location.
- Room Size: A few guests accustomed to more spacious accommodations have found some rooms to be a bit snug.
- Inconsistent Service at Reception: On rare occasions, a receptionist was perceived as somewhat unfriendly, which was noted as disappointing for a hotel of this standard.
Sources
Points to Consider
- •While overall satisfaction is high, some minor recurring issues have been mentioned by guests:
- •Inconsistent Service at Reception: On rare occasions, a receptionist was perceived as somewhat unfriendly, which was noted as disappointing for a hotel of this standard.
Google Reviews
343 reviews
Recent Guest Reviews
Annekreet Heinloo
A lovely boutique hotel near the old centre of Toulouse. It's a 10 minute walk from the old town area, Victor Hugo market and shopping. If you want to stay in the old centre or near the river bank, it is not an ideal location, but it is very convenient to reach all these sites and attractions if you don't mind a little walk. The hotel itself was lovely. Public areas felt smaller than we thought f...
Response from the owner
Dear Annekreet,<br><br>Thank you for the kind words! We’re delighted you enjoyed our townhouse charm, clean and comfy Superior room, and the breakfast—chia pudding included. While we’re a 10-minute wa...
Céleste
Great hotel, room is confortable, large and quiet. I stayed one night. There is a fitness room in the basement, note that it is quite small with little equipment. I haven't tried the breakfast. There is an elevator. Staff is friendly! Thank you
Response from the owner
Dear Celeste,<br><br>Thank you for your review! <br>We are delighted that you enjoyed the comfort and quiet of your room, as well as the warm welcome from our team. 😊<br><br>We’ve noted your feedback...
Daniel Krumpholz
Good hotel to stay over , rooms are not big but also not super small. Location is central , close to bit shady train station but overall good everything walk able. I'd prefer no carpet just better. Very old house you'll walk around a lot to reach your room even if there's an elevator had to take 1 stair up and 1 stair down so keep in mind if depending on accessibility/heavy luggage. Overall a s...
Response from the owner
Thank you so much for your detailed feedback! <br>Our historic house does come with its charm (and a few extra steps 😉). We’ve noted your point about the carpet and are always looking at ways to impr...
Kylie Conibear
We had a quick 24 hour stop over in Toulouse and had a great stay here! The rooms were quite big relative to other European hotels I’ve stayed at, the staff was very friendly (especially the man who appeared to be the manager), and the location was a short walk from all the nice shops and restaurants we wanted to check out. Felt like a very good value for what we paid — highly recommend
Response from the owner
Thank you so much for your kind words! We’re delighted you enjoyed your Toulouse stopover — from the spacious rooms to our friendly team and central location. We hope to welcome you back for a longer ...
Chiara Viscuso (ChiChi)
I loved staying at this hotel! The lobby is small but cozy, the room was very nice and we slept like babies! The location was just perfect - it was right in the city center and we could walk from and to anywhere, on top of that, the bus station for the airport was just in front of us.
Response from the owner
Thank you so much for your wonderful feedback! 🌟 We’re delighted to hear that you felt so comfortable in our cozy lobby and enjoyed the restful sleep in your room — that’s exactly what we love to pro...
Antoine Desgranges
I stayed a few times at Les Capitouls, the hotel is super nice and comfortable. Rooms are big enough, breakfast is very good and employees always happy to help. I recommend it.
Response from the owner
Dear Antoine,<br><br>Thank you so much for coming back to Les Capitouls multiple times — your loyalty means a lot to us. I’m delighted you enjoyed the comfortable, spacious rooms, our homemade, season...
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