Malmaison Liverpool
Selected
Check Availability & Prices
Find the best rates for Malmaison Liverpool.
Check Availability on Booking.comView the official listing on the MICHELIN Guide.
Hotel Details
Location
Malmaison Liverpool · Liverpool, United Kingdom
Explore More Hotels
Key Highlights
- ✓Malmaison Liverpool: A Stylish Waterfront Retreat with Exceptional Service
- ✓Location: Its fantastic position on Princes Dock offers waterfront views and convenient access to key city attractions.
- ✓Service & Staff: The team is frequently described as friendly, helpful, wonderful, and attentive.
Expert Review: Malmaison Liverpool
Malmaison Liverpool: A Stylish Waterfront Retreat with Exceptional Service
Malmaison Liverpool, a Michelin Key Selected property, consistently earns high praise from guests for its prime waterfront location, distinctive design, and outstanding staff. The hotel is celebrated for offering a boutique experience with a blend of modern amenities and a vibrant atmosphere.
1. Overall Rating & Sentiment
The general consensus for Malmaison Liverpool is overwhelmingly positive, with guests frequently rating it highly for its location, staff, cleanliness, and comfort. The "Michelin Key Selected" status reflects a property that offers a very special stay with high comfort and great personality, acknowledging its architecture, interior design, service quality, overall character, value, and contribution to the local experience.
2. Key Highlights
Guests consistently highlight several aspects that make their stay at Malmaison Liverpool memorable:
- Location: Its fantastic position on Princes Dock offers waterfront views and convenient access to key city attractions.
- Service & Staff: The team is frequently described as friendly, helpful, wonderful, and attentive.
- Design & Atmosphere: The hotel boasts a modern, cutting-edge, and contemporary style with an attractive, stylish, and fun interior. The public areas, including the bar and restaurant, are noted for their great atmosphere.
- Amenities: The presence of a good bar and restaurant, a fitness center, and comfortable, well-equipped rooms are often cited as key advantages.
3. Room Quality
Malmaison Liverpool's rooms are generally described as nice, spacious, and clean, featuring comfortable beds and luxurious bedding. Guests appreciate the boutique-style, contemporary design, often noting the amazing bathtubs and powerful showers in the luxury private bathrooms. Standard amenities include flat-screen TVs, complimentary Wi-Fi, air conditioning, and tea/coffee makers. However, some guests have mentioned that certain rooms can feel "a little tired" or show signs of wear like chipped furniture. Issues with room temperature regulation and non-opening windows have also been occasionally reported.
4. Dining Experience
The hotel's Chez Mal Brasserie and Bar is a central part of the guest experience, serving modern British cuisine with a subtle French twist, utilizing locally sourced ingredients. The food is often praised as delicious, fantastic, and superb, with a varied menu catering to different tastes, including vegetarian and vegan options. Breakfast is particularly well-regarded, offering a highly-rated spread that includes Continental, Full English/Irish, vegetarian, vegan, gluten-free, buffet, and à la carte choices. The bar is a popular spot for expertly crafted cocktails. While dining is generally positive, some reviews mention slow service during busy periods.
5. Service & Staff
The staff at Malmaison Liverpool consistently receives glowing reviews. Guests frequently commend them for being welcoming, pleasant, helpful, friendly, and attentive. Specific individuals are often singled out for their exceptional service, contributing to a very positive and relaxed visit.
6. Location & Accessibility
Situated on Princes Dock, Malmaison Liverpool boasts a fantastic waterfront location that is both scenic and highly accessible. It is within easy walking distance of major attractions such as Liverpool ONE shopping center, Albert Dock, the Echo Arena, the historic Liver Building, the Beatles Statue, and the Liverpool Pier Head Ferry Terminal. The hotel's proximity to the port also makes it convenient for those traveling by ferry to Belfast. While the hotel's immediate vicinity might not be easily accessible by car, secure public parking is available nearby for a surcharge.
7. Value & Pricing
Malmaison Liverpool is generally considered to offer good overall value by many travelers. However, some guests note that the breakfast, if not included in the room rate, can be on the expensive side, costing around £23 per person. Room prices can vary based on dates and hotel policies.
8. Common Complaints
While largely positive, recurring criticisms include:
- Room Condition: Some guests have reported that rooms can appear "tired" or have chipped furniture, suggesting a need for upgrades in certain areas.
- Temperature Control: Difficulty regulating room temperature and non-opening windows have been mentioned as comfort issues.
- Service Speed: On occasion, especially during busy periods, dining service in the restaurant has been described as slow.
- Gym Maintenance: One review noted that machines in the fitness center were not well-maintained or usable.
- Noise: Infrequent complaints about noise from other guests, including pets, have been made.
- Breakfast Cost: The cost of breakfast can be a deterrent for some guests if it's not part of their booking, leading them to seek alternatives elsewhere.
Sources
Points to Consider
- •While largely positive, recurring criticisms include:
- •Temperature Control: Difficulty regulating room temperature and non-opening windows have been mentioned as comfort issues.
- •Noise: Infrequent complaints about noise from other guests, including pets, have been made.
Google Reviews
1,690 reviews
Recent Guest Reviews
Carol Smith
The room was nice it was an anniversary booked evening meal and breakfast. The evening meal was a disaster they told us that they ran out of 3 starters so my partner had to have noodles with bits of beef in it it was just like a pot noodle Terrible I had chicken terrain bits of chicken mashed together tasteless for main we were told they had run out again of the things we wanted my partner had to ...
Response from the owner
Dear Carol,<br><br>Firstly, please accept our sincere apologies for the disappointment caused during your stay with us.<br>We completely understand how frustrating it must been to experience during yo...
Citro Family
This is a stunning hotel. We stayed in the Bertie suite and it didn’t disappoint. The room provides plenty of space to relax and chill and provides fantastic views of the liver buildings. Close enough to the night life but far enough away for it to feel a million miles away. We had drinks in the bar of an evening and a lovely breakfast selection in the morning. Would stay again.
Response from the owner
Hi Citro Family, Thank you for your score and feedback from your recent stay. We appreciate your feedback and we will pass it on to the relevant department. Love, Mal xx
James McLean
We stated here for a single night so we could checkout the hill Dickinson. I guess the best thing about the hotel is that you can walk to the stadium in 25 or so minutes and walk to the city center in 10 minutes. The rooms are large but dated. Small things like no plugs by the beds and old furniture stand out. The folks at the bar are nice.
Response from the owner
Dear James, <br><br>Thank you for taking the time to share your feedback! <br><br>We’re happy our location and bar team made your stay enjoyable. Thanks for highlighting the areas we can improve and h...
Joseph Latus
we had our meal booked at 6pm, it was happy hour til 8pm so drinks half price. The food was really nice good service, highly recommend it. On arrival was greeted warmly by Staff and a nice log burner. was walking to the room and noticed a yellow submarine dangling from the ceiling. Will definitely be returning.
Response from the owner
Dear Joseph,<br><br>Thank you for leaving your score and feedback from your recent stay at Malmaison Liverpool. We hope to welcome you back in the future.<br><br>Love Mal xx
James Hill
Very nice location on the river front, the room was clean with excellent wet room and bath tub. Cooked breakfast was excellent and there was a very good buffet selection. Service wasn’t great, stood at the bar and was ignored for a couple of minutes whilst waitress washed glasses. Staff have the enjoying habit of calling the customers “Guys”. My wife paid for a drink using her card and was thanked...
Response from the owner
Hi James, Thank you for your score and feedback from your recent stay. We will pass this on to the relevant department. Looking forward to welcoming you back soon! Love Team Mal xx
Christopher Byron
Staff were very friendly and welcoming upon arrival. Room was very clean, reasonably spacious, a good size TV and the beds were nice and comfortable. The shower and bath were very good, lots of space with a large shower head. Would certainly come back and stay again.
Response from the owner
Dear Christopher,<br><br>Thank you for leaving your score and feedback from your recent stay at Malmaison Liverpool. We are happy to hear that you had a FAB stay. We hope to welcome you back in the fu...
