Malmaison Liverpool

Malmaison Liverpool: A Stylish Waterfront Retreat with Exceptional Service

Malmaison Liverpool, a Michelin Key Selected property, consistently earns high praise from guests for its prime waterfront location, distinctive design, and outstanding staff. The hotel is celebrated for offering a boutique experience with a blend of modern amenities and a vibrant atmosphere.

1. Overall Rating & Sentiment

The general consensus for Malmaison Liverpool is overwhelmingly positive, with guests frequently rating it highly for its location, staff, cleanliness, and comfort. The "Michelin Key Selected" status reflects a property that offers a very special stay with high comfort and great personality, acknowledging its architecture, interior design, service quality, overall character, value, and contribution to the local experience.

2. Key Highlights

Guests consistently highlight several aspects that make their stay at Malmaison Liverpool memorable:

• Location: Its fantastic position on Princes Dock offers waterfront views and convenient access to key city attractions.
• Service & Staff: The team is frequently described as friendly, helpful, wonderful, and attentive.
• Design & Atmosphere: The hotel boasts a modern, cutting-edge, and contemporary style with an attractive, stylish, and fun interior. The public areas, including the bar and restaurant, are noted for their great atmosphere.
• Amenities: The presence of a good bar and restaurant, a fitness center, and comfortable, well-equipped rooms are often cited as key advantages.

3. Room Quality

Malmaison Liverpool's rooms are generally described as nice, spacious, and clean, featuring comfortable beds and luxurious bedding. Guests appreciate the boutique-style, contemporary design, often noting the amazing bathtubs and powerful showers in the luxury private bathrooms. Standard amenities include flat-screen TVs, complimentary Wi-Fi, air conditioning, and tea/coffee makers. However, some guests have mentioned that certain rooms can feel "a little tired" or show signs of wear like chipped furniture. Issues with room temperature regulation and non-opening windows have also been occasionally reported.

4. Dining Experience

The hotel's Chez Mal Brasserie and Bar is a central part of the guest experience, serving modern British cuisine with a subtle French twist, utilizing locally sourced ingredients. The food is often praised as delicious, fantastic, and superb, with a varied menu catering to different tastes, including vegetarian and vegan options. Breakfast is particularly well-regarded, offering a highly-rated spread that includes Continental, Full English/Irish, vegetarian, vegan, gluten-free, buffet, and à la carte choices. The bar is a popular spot for expertly crafted cocktails. While dining is generally positive, some reviews mention slow service during busy periods.

5. Service & Staff

The staff at Malmaison Liverpool consistently receives glowing reviews. Guests frequently commend them for being welcoming, pleasant, helpful, friendly, and attentive. Specific individuals are often singled out for their exceptional service, contributing to a very positive and relaxed visit.

6. Location & Accessibility

Situated on Princes Dock, Malmaison Liverpool boasts a fantastic waterfront location that is both scenic and highly accessible. It is within easy walking distance of major attractions such as Liverpool ONE shopping center, Albert Dock, the Echo Arena, the historic Liver Building, the Beatles Statue, and the Liverpool Pier Head Ferry Terminal. The hotel's proximity to the port also makes it convenient for those traveling by ferry to Belfast. While the hotel's immediate vicinity might not be easily accessible by car, secure public parking is available nearby for a surcharge.

7. Value & Pricing

Malmaison Liverpool is generally considered to offer good overall value by many travelers. However, some guests note that the breakfast, if not included in the room rate, can be on the expensive side, costing around £23 per person. Room prices can vary based on dates and hotel policies.

8. Common Complaints

While largely positive, recurring criticisms include:

• Room Condition: Some guests have reported that rooms can appear "tired" or have chipped furniture, suggesting a need for upgrades in certain areas.
• Temperature Control: Difficulty regulating room temperature and non-opening windows have been mentioned as comfort issues.
• Service Speed: On occasion, especially during busy periods, dining service in the restaurant has been described as slow.
• Gym Maintenance: One review noted that machines in the fitness center were not well-maintained or usable.
• Noise: Infrequent complaints about noise from other guests, including pets, have been made.
• Breakfast Cost: The cost of breakfast can be a deterrent for some guests if it's not part of their booking, leading them to seek alternatives elsewhere.

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