What is Hotel Indigo Cardiff?

Hotel Indigo Cardiff is a Selected hotel located in Cardiff, United Kingdom. It has been recognized by the Michelin Guide for its exceptional hospitality and unique experience.

How many Michelin Keys does Hotel Indigo Cardiff have?

Hotel Indigo Cardiff has been awarded Selected by the Michelin Guide, indicating a very special stay.

Where is Hotel Indigo Cardiff located?

Hotel Indigo Cardiff is located in Cardiff, United Kingdom, in the Europe region.

What makes a Selected hotel special?

Selected hotels provide very special stays with excellent service and a unique sense of place.

How do I book Hotel Indigo Cardiff?

You can view more details and booking information for Hotel Indigo Cardiff through the Michelin Guide website. Each Michelin Keys hotel offers a unique booking experience tailored to their guests.

Hotel Indigo Cardiff | Selected in Cardiff, United Kingdom

Name: Hotel Indigo Cardiff
Address: Cardiff, Europe, United Kingdom
Rating: 4.5

Expert Review: Hotel Indigo Cardiff

Hotel Indigo Cardiff, a Michelin Key Selected property, consistently receives high praise for its blend of modern design, exceptional service, and prime city-centre location, making it a top choice for travelers visiting Cardiff.

Overall Rating & Sentiment

Hotel Indigo Cardiff enjoys an overwhelmingly positive reputation, with guest review scores frequently ranging from 8.9 to 9.2 out of 10, categorizing it as "excellent" and "fabulous" across various platforms. Guests often describe their stay as "exceptional" and consider the hotel a "top choice" in Cardiff.

Key Highlights

Guests consistently highlight several standout features of Hotel Indigo Cardiff. The friendly and incredibly helpful staff are frequently commended for going "above and beyond" to ensure a pleasant stay. Its central location is a major draw, providing easy access to Cardiff's main attractions. The hotel's unique design, reflecting Welsh themes and local culture, is also a significant plus, along with its spacious and well-appointed rooms. Complimentary mini-bar items, including coffee, tea, hard cider, and water, are a welcome amenity.

Room Quality

The 122 rooms at Hotel Indigo Cardiff are described as spacious, comfortable, clean, neat, and beautifully presented. Each room incorporates distinct local themes such as "Music," "Made in Wales," and "Welsh Industry," featuring industrial, rustic designs with metal, wood, and leather finishes, alongside local art and textiles. Amenities include large double beds with premium bedding, armchairs, flat-screen TVs with digital channels, desks, and air conditioning. Bathrooms are modern and well-equipped with excellent, "spa-inspired" showers (including rain and handheld options), bathrobes, and locally made designer toiletries. Guests also appreciate the complimentary wireless internet, USB charging points, and in-room safes.

Dining Experience

The hotel's dining experience is primarily centered around the rooftop restaurant, Lefel6 Bar and Restaurant, which also houses a Marco Pierre White Steakhouse Bar & Grill. This establishment offers British cuisine for brunch, lunch, dinner, and light fare, specializing in local dishes using fine ingredients. Breakfast, served in the Marco Pierre White restaurant, is highly rated (8.5/10) and is a combination of a plentiful continental buffet and hot à la carte options, including a "Full English/Irish," Vegetarian, Vegan, and dishes like poached eggs, avocado, and smoked salmon on sourdough. A cooked-to-order breakfast is available for a surcharge, approximately £16.95 per person. A 24-hour bar and a small coffee shop on the ground floor provide additional options.

Service & Staff

The service and staff at Hotel Indigo Cardiff consistently receive glowing reviews. Guests frequently commend them as "fabulous," "incredibly helpful," "above and beyond," "kind," "courteous," "friendly," and "welcoming." Personalized touches, such as welcome messages in Welsh on mirrors and sweet treats, contribute to a memorable and hospitable experience.

Location & Accessibility

Hotel Indigo Cardiff boasts an excellent central location on Queen Street, a pedestrianized area within the Dominions Arcade, offering a sense of calm despite being in the city centre. This makes it incredibly convenient for exploring Cardiff's key attractions. It's a short walk (3-5 minutes) to Cardiff Castle and Bute Park, 200 metres from St David's Hall, and about 500 metres (1640 feet) from Principality Stadium and Motorpoint Arena Cardiff. Cardiff Central Station is also within a 5 to 15-minute walk, providing easy access to regional and national transport links. While there is no on-site car park, guests can receive a 25% discount at the nearby NCP Greyfriars car park.

Value & Pricing

The hotel generally offers good value for money, especially considering its upscale amenities and central location. The average room price is around $166, which is comparable to or slightly above the average for a hotel room in Cardiff ($150). However, prices can fluctuate, with some nightly rates found as low as £67.00.

Common Complaints

While guest satisfaction is generally very high, a few minor recurring issues have been noted. Some guests have experienced slow lifts and occasionally found the in-room televisions to be slow, not set to the correct time, or unable to connect to personal devices for casting. There was also a mention of a mini-bar not being restocked. A few older, non-specific Hotel Indigo brand reviews mention issues with card payments or deposits and communication from management, but these do not appear to be widespread problems specific to the Cardiff location.