What is Maison TANDEM?

Maison TANDEM is a Selected hotel located in Cluny, France. It has been recognized by the Michelin Guide for its exceptional hospitality and unique experience.

How many Michelin Keys does Maison TANDEM have?

Maison TANDEM has been awarded Selected by the Michelin Guide, indicating a very special stay.

Where is Maison TANDEM located?

Maison TANDEM is located in Cluny, France, in the Europe region.

What makes a Selected hotel special?

Selected hotels provide very special stays with excellent service and a unique sense of place.

How do I book Maison TANDEM?

You can view more details and booking information for Maison TANDEM through the Michelin Guide website. Each Michelin Keys hotel offers a unique booking experience tailored to their guests.

Maison TANDEM | Selected in Cluny, France

Name: Maison TANDEM
Address: 20 Rue des Fossés, 71250 Cluny, France, Cluny, Europe, France
Rating: 4.5

Maison TANDEM in Cluny, France, a Michelin Key Selected property, consistently receives high praise from guests for its blend of historic charm and modern design, exceptional service, and prime location. It operates as a chic, modern four-room guest house, offering an intimate and tranquil experience.

1. Overall Rating & Sentiment

Maison TANDEM garners overwhelmingly positive feedback, with high ratings on booking platforms. Guests frequently describe their stays as "exceptional" and "superb". On Booking.com, the property achieves impressive scores, including 9.7 for staff, 9.6 for comfort, and 9.6 for value for money. The Michelin Key selection further underscores its reputation for quality and a memorable experience.

2. Key Highlights

Guests consistently laud several aspects of Maison TANDEM:

Service & Hospitality: The hosts, particularly Cedric and Francine, are celebrated for their welcoming, attentive, and friendly demeanor. Their hospitality often makes guests feel immediately at home.
Location: Its central position in Cluny is a major draw, placing guests within easy walking distance of the famous Benedictine abbey and the town's shops and restaurants. Despite its central location, the property maintains a calm and quiet atmosphere.
Design & Aesthetics: The interiors are frequently described as beautiful, modern, impeccably decorated, and stylish, showcasing a tasteful blend of contemporary and vintage elements. Many reviewers note the "flawless interior and design".
Amenities: The property boasts a lovely, quiet garden with a swimming pool (described as heated by one guest) and a sun terrace, providing a perfect spot for relaxation. Free WiFi is available, along with private check-in/check-out and concierge services. Bicycle parking is also provided.

3. Room Quality

The rooms at Maison TANDEM are consistently praised for their comfort, spaciousness, and quiet ambiance. They are impeccably decorated, reflecting the overall stylish design of the house. Guests appreciate the comfortable beds and quality pillows. Specific amenities include private bathrooms with bathtubs or showers and complimentary toiletries. Some rooms offer views of the garden, pool, or city. Air conditioning has been noted to work well in some rooms. For example, Chamber 2 is described as 24m² with a 160cm bed and a 90cm single bed, featuring satin cotton sheets, feather duvets and pillows, and a shower room.

4. Dining Experience

Maison TANDEM offers a highly-rated continental buffet breakfast, often served on the outdoor terrace, which guests describe as "very tasty," "superb," and even "gargantuan". The breakfast includes fresh pastries, local cheeses, fruits, juice, and a variety of jams and local honey. For other meals, picnic lunches and dinners can be arranged with advance reservation. Some guests have enjoyed meals personally prepared by the hosts.

5. Service & Staff

The hospitality at Maison TANDEM is a standout feature. Guests frequently commend Cedric and Francine for being exceptionally friendly, welcoming, attentive, and helpful. They are described as professional and genuinely caring hosts who offer valuable advice on local restaurants and attractions. The personalized attention and warm atmosphere contribute significantly to the positive guest experience.

6. Location & Accessibility

Maison TANDEM enjoys an excellent, central location at 21 rue d'Avril in Cluny, making it ideal for exploring the town on foot. It's just a short walk from the historic Cluny Abbey and various shops and restaurants. The picturesque town of Cluny itself is renowned for its medieval charm. While the property is centrally located, the area remains calm and peaceful. For those arriving by car, direct street parking can be challenging on the narrow one-way street, but free off-site parking is available within a 5-10 minute walk. Bicycle rentals are also accessible nearby.

7. Value & Pricing

Guests generally consider Maison TANDEM to offer great value for money. While specific pricing varies by season and room type, rates for some rooms start from approximately €85-€95 during the low season. Breakfast is typically an additional cost of €14 per person, with a reduced rate for children under 10. Given its stylish accommodations, personalized service, and excellent amenities including a pool and garden, guests find it to be a worthwhile investment for a memorable stay in Cluny.

8. Common Complaints

While feedback is overwhelmingly positive, a few minor issues have been noted by guests:

One guest experienced a difficult-to-open bathroom door and a non-functional hairdryer that was not rectified during their stay.
Some guests have mentioned a lack of closets or drawers in their rooms, and challenges with luggage due to gravel paths and stairs, suggesting it might be less ideal for longer stays with extensive baggage.
Direct parking on the street can be tricky, necessitating the use of free off-site parking a short walk away.
The standard check-in time is not until 4:00 PM.