L'Hermitage Hotel

L'Hermitage Hotel in Vancouver, Canada, a Michelin Key Selected property, consistently earns high praise for its exceptional service, prime downtown location, and elegant boutique atmosphere. It is widely considered a top choice for discerning travelers seeking a luxurious and comfortable stay in the city.

1. Overall Rating & Sentiment

L'Hermitage Hotel enjoys an overwhelmingly positive reputation, frequently rated as "Wonderful" or "Exceptional" by guests. Review platforms show high scores across various categories, including staff (9.8), cleanliness (9.7), comfort (9.7), and location (9.6). The Michelin Guide also gives it a high guest score of 19.1 out of 20, solidifying its status as an excellent luxury hotel. Guests consistently describe their stays as unforgettable and perfect.

2. Key Highlights

Guests consistently laud several aspects of L'Hermitage Hotel:

• Exceptional Service & Staff: The staff's genuine care, attentiveness, friendliness, and efficiency are frequently highlighted as a standout feature. Many guests mention specific staff members by name for their outstanding hospitality.
• Prime Location: Its central downtown position, near major shopping, dining, entertainment districts, and attractions, is a major draw.
• Boutique Luxury & Design: The hotel is praised for its contemporary, clean-lined, and stylish yet accessible design, offering a classic small luxury hotel experience.
• Amenities: The heated outdoor lap pool, hot tub, and 24-hour fitness center are popular amenities. Free use of bicycles is also a valued bonus.

3. Room Quality

The rooms at L'Hermitage Hotel are described as spacious, comfortable, clean, and elegantly appointed. They feature a modern, sophisticated flair, designed for comfort and luxury. Standard amenities include HD plasma screens, king beds, and Nespresso machines. All rooms boast luxury bathrobes and Italian marble bathrooms. Beyond "Petite" rooms, many accommodations also include a fireplace, adding a cozy touch. Signature suites offer an even more residential feel with fully-equipped kitchens featuring high-end appliances and in-suite washers and dryers. Pillowtop mattresses, Egyptian cotton sheets, and hypo-allergenic bedding ensure a restful night's sleep.

4. Dining Experience

The hotel offers a refined dining experience through several options:

• L'Orangerie Dining Room & Lounge: This exquisite lounge, located on the 5th floor, blends European sensibility with warm service, offering seasonal cuisine, regional wines, and handcrafted cocktails.
• L'Hermitage High Tea: Guests can indulge in an elegant afternoon ritual with delicate finger sandwiches, pastries, and scones, complemented by a selection of Continental and Southeast Asian teas.
• In-Room Dining: Classic North American favorites and seasonal dishes are available for in-room dining, providing convenience and comfort.
• Breakfast: A continental breakfast is available for an additional charge of approximately CAD 21.00 per person. Some reviews mention a buffet breakfast with fruits, salmon, eggs, and waffles available for a fee.
• Café Medina: Located next door with its own entrance, Café Medina is a highly celebrated Vancouver dining destination known for its inventive, Mediterranean-inspired breakfast, lunch, and weekend brunch, including famous waffles. Hotel guests can refer to the concierge for a table.

5. Service & Staff

The service at L'Hermitage Hotel consistently receives outstanding feedback, with staff being described as "exceptional," "wonderful," "kind," "caring," "delightful," and "helpful." Guests frequently appreciate the personalized attention, efficiency, and genuine engagement of the team. The concierge services are also highly valued for providing information on local events and attractions.

6. Location & Accessibility

L'Hermitage Hotel boasts a "perfect" and "epic" location in the heart of downtown Vancouver, at the corner of Richards and Robson Street. This puts guests within walking distance of:

• Shopping: Robson Street, Pacific Centre Shopping Mall.
• Attractions: Vancouver Art Gallery, Queen Elizabeth Theatre, BC Place Stadium, Rogers Arena, Orpheum Theater.
• Public Transport: Vancouver City Center SkyTrain station is a short 4-minute walk away, making it easy to explore the city.
• Neighborhoods: Yaletown, Gastown, and Chinatown are all easily accessible.

The area is also noted as very walkable, and the hotel offers free bicycles for guests to explore.

7. Value & Pricing

L'Hermitage Hotel is generally considered to offer good value for a luxury boutique property. While prices can vary based on room type and booking dates, rates have been observed to start from approximately $178 to $281 CAD per night for standard rooms, with suites being higher. Guests have called it "worth every penny" and "reasonable price" for the quality of the experience.

8. Common Complaints

While overall satisfaction is very high, a few minor recurring points of criticism include:

• Parking Costs: Valet parking is available but comes with a significant fee (around CAD 45 per night, which some guests noted can increase with extras to almost CAD 70). Some guests express dissatisfaction that parking is not complimentary.
• Breakfast Cost: Continental breakfast is offered for an additional charge, which some guests might expect to be included in a luxury stay.
• Pillow Hardness: One guest mentioned pillows being too hard.
• Swimming Pool Temperature (Isolated): One review mentioned the swimming pool not being heated, though other sources indicate it is a heated outdoor lap pool. This might be an isolated incident or a misunderstanding.

Sources

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