Les Trésoms
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Les Trésoms · Annecy, France
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Expert Review: Les Trésoms
Les Trésoms, Annecy, France, a property recognized with a Michelin Key, offers guests a luxurious and memorable stay overlooking the stunning Lake Annecy. While highly praised for its breathtaking views, exceptional service, and gastronomic offerings, some recurring points of feedback exist regarding room size and additional costs.
1. Overall Rating & Sentiment
Les Trésoms generally receives a "Very Good" rating, with an average score of 8.0 out of 10 based on over a thousand reviews. Approximately 78% of travelers have expressed satisfaction with their stay. The sentiment is largely positive, highlighting the hotel's charm, luxury, and commitment to the environment.
2. Key Highlights
Guests consistently rave about the hotel's stunning location and panoramic views of Lake Annecy and the surrounding mountains. The on-site spa and wellness center, complete with a heated indoor pool, sauna, hammam, and various treatments, is a significant draw, offering a relaxing atmosphere. The hotel's elegant design, blending Savoyard style of the 1930s with contemporary touches, is also appreciated. Furthermore, the Michelin-starred restaurant, La Rotonde, is a major highlight. Les Trésoms is also noted for its strong commitment to environmental sustainability, having been awarded the Green Key label since 2011.
3. Room Quality
Les Trésoms offers 52 rooms and 2 villas, featuring a blend of 1930s Savoyard style and contemporary elegance. Rooms are available with either a serene forest-side view or a captivating lake view, some including balconies or terraces. Standard amenities include air conditioning, flat-screen TVs with satellite channels, minibars, Wi-Fi access, kettles, coffee machines, bathrobes, slippers, and safes. Many guests find the beds comfortable. However, some guests have noted that certain rooms, particularly "Tradition" or "Superior" rooms, can be small (around 16 square meters) and occasionally feel a bit dated or in need of refurbishment.
4. Dining Experience
The hotel boasts two distinct dining options. La Rotonde, the Michelin-starred gastronomic restaurant since 2021, offers exquisite cuisine by Chef Eric Prowalski, focusing on fresh, seasonal produce with a blend of flavors from the Annecy lake region and his native Arcachon. It provides a refined setting with spectacular panoramic lake views. The second restaurant, L'Atelier, offers a more original or relaxed culinary experience. Breakfast at Les Trésoms is frequently described as "amazing" or "succulent" by guests.
5. Service & Staff
The service and staff at Les Trésoms consistently receive high praise. Guests frequently describe the team as professional, welcoming, friendly, helpful, and exceptional, noting their attentiveness and willingness to go above and beyond. Many reviews highlight the staff as a significant positive aspect of their stay.
6. Location & Accessibility
Perched above Lake Annecy, the hotel offers a picturesque and tranquil setting away from the city's hustle and bustle. It provides breathtaking panoramic views of the lake and mountains. The hotel is conveniently located a 5-minute walk from the beach and approximately a 10-15 minute walk to Annecy's historical city center and old town. Annecy train station is about 1.6 miles (2.6 km) away. Public bus stops are also conveniently located nearby, with "Parc Aux Biches" being just a 3-minute walk away. Charging stations for electric cars are available on-site.
7. Value & Pricing
As a Michelin Key Selected property with a spa and Michelin-starred restaurant, Les Trésoms is positioned as a luxury destination. Double room prices can range from €109 to €1,250, with breakfast typically costing €25. Average prices hover around $282 for a weeknight and $240 for a weekend night. While many guests find the experience worthwhile, particularly for the views and amenities, some have expressed concerns about the overall value for money, especially in relation to room sizes and additional fees such as parking. Access to the spa's common areas (sauna, hammam, balneotherapy pool) is available at an additional cost of €20 per person per hour, requiring reservation.
8. Common Complaints
Despite the high praise, some recurring criticisms emerge from guest reviews:
- Room Size: Several guests have found the rooms, particularly standard categories, to be smaller than expected for the price.
- Parking Fees: The hotel charges a fee for private parking, which some guests found to be high and not always clearly indicated.
- Spa Access Cost: The additional charge for accessing the spa's communal facilities is a point of contention for some, as they feel it should be included or more clearly communicated.
- Minor Maintenance/Amenities Issues: Isolated complaints include issues with shower leaks, non-functioning screen mirroring in rooms, or the temperature of the spa pool not being warm enough, particularly in colder months.
- Breakfast Wait Times: On occasion, guests have reported long waits for tables at breakfast, indicating that staff might be overwhelmed during peak times.
Sources
- booking.com
- lac-annecy.com
- lestresoms.com
- kayak.com
- topsnowtravel.com
- lacannecy.com
- booking.com
- michelin.com
- lestresoms.com
- lac-annecy.com
- lestresoms.com
- lestresoms.com
- lestresoms.com
- agoda.com
- lestresoms.com
- annecyhotels.org
- lestresoms.com
- booking.com
- voyage-prive.com
- michelin.com
- lestresoms.com
- lestresoms.com
- moovitapp.com
- kayak.com
Points to Consider
- •Despite the high praise, some recurring criticisms emerge from guest reviews:
Google Reviews
1,930 reviews
Recent Guest Reviews
Charles Laurent
If you’re dreaming of an elegant, high-end boutique hotel with breathtaking views and truly attentive service, Les Trésoms Hotel & Spa in Annecy is the perfect choice. The setting is simply stunning, overlooking Lake Annecy with mountain scenery that takes your breath away and it’s just a pleasant walk into the old town! The staff are friendly and genuinely helpful throughout your stay. A speci...
Response from the owner
Dear Charles Laurent,<br>Thank you for taking the time to share your satisfaction, which we are delighted to read and share with the teams. We look forward to welcoming you this summer to celebrate yo...
FRANCESCO VOLPE
Very welcoming place, I found almost everything perfect. The staff was extremely helpful and attentive. The only negative note concerns the SPA: we paid for the service in advance, but no one informed us that the steam room was not working. We received neither prior notice nor a refund. Moreover, the SPA staff was almost non-existent and not attentive to guests. We had to wait for some time befo...
Response from the owner
Dear Francesco Volpe,<br>Thank you for your feedback. We are sorry that your experience at the spa was not entirely satisfactory. We hope to have the pleasure of welcoming you back in the future and t...
Isabella Amaro
We should have trusted the many negative reviews we read. The hotel shouldn’t be a 4 stars hotel for what it offers. The room was very noisy, the room couldn’t be fully dark for the night, the curtain doesn’t cover the whole window, and as the room was in front of the parking, we had lights whole night. Other than being able to fully hear the other rooms and the outside. The room was also very sma...
Response from the owner
Dear Isabella Amaro,<br>Thank you for your feedback. Regarding the lighting issues in the room, did you mention this problem during your stay? We could have found a solution while you were there.<br><...
Sinta Meliani
Location is serene and private, overlooking the lake, so beautiful!! Room was clean and quite spacious, especially the bathroom. The staff was very friendly and helpful too, gave us a lot of local tips.
Response from the owner
Dear Sinta Meliani,<br>We are delighted to read about your satisfaction, thank you so much for taking the time to share it!
Aparna Gairola
We stayed for the weekend and had a lovely stay. Spa is nice & service is good too! Our room was bit on a smaller side but had everything that’s required. We had good breakfast, the beards & croissants were amazing. Tried the hotel restaurant L’Atelier which was decent.
Response from the owner
Dear Aparna Gairola,<br>Thank you for your kind words, which we are delighted to read. We look forward to welcoming you back for a future stay in Annecy!
Amanda Zrile
We did not find the property to match the descriptions on our booking site or the hotel website. It was not private or secure. The bathroom doors are clear glass with a mirror across from it, not allowing privacy in the restrooms. (Two friends traveling) The exterior of the hotel door contains a light signaling to others when you were or weren’t in your room. We asked hotel staff about the two ite...
Response from the owner
Dear Amanda Zrile,<br>Thank you for your feedback. We have discussed your comments several times. However, we remain at your disposal.
