Les Jardins de la Médina
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Hotel Details
Location
Les Jardins de la Médina · Marrakech, Morocco
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Key Highlights
- ✓Les Jardins de la Médina in Marrakech, a Michelin Key Selected property, consistently earns high praise from guests for its serene ambiance, exceptional service, and beautiful Moroccan charm.
- ✓Exceptional Service: The staff's attentiveness, friendliness, and helpfulness are a recurring theme in positive reviews.
- ✓Excellent Restaurant: The restaurant receives high marks for its delicious cuisine and beautiful garden views.
Expert Review: Les Jardins de la Médina
Les Jardins de la Médina in Marrakech, a Michelin Key Selected property, consistently earns high praise from guests for its serene ambiance, exceptional service, and beautiful Moroccan charm.
1. Overall Rating & Sentiment
Les Jardins de la Médina is widely regarded as a superb and luxurious boutique hotel, often described as a "calm oasis" amidst the bustling city. It boasts a "Superb" rating of 9.1 out of 10 on Booking.com, based on over 850 reviews. The overall sentiment is overwhelmingly positive, with many guests expressing a desire to return.
2. Key Highlights
Guests consistently laud several aspects of Les Jardins de la Médina:
- Lush Gardens and Pool Area: The 3000m² exotic gardens, filled with ancient palms and citrus trees, along with a large, heated outdoor pool, are frequently highlighted as a major draw, offering a tranquil escape.
- Exceptional Service: The staff's attentiveness, friendliness, and helpfulness are a recurring theme in positive reviews.
- Authentic Moroccan Experience: The hotel provides a luxurious and authentic Moroccan experience with its traditional architecture, Moorish designs, and intimate riad atmosphere.
- Spa and Wellness: The on-site spa, featuring a hammam, steam bath, and traditional Moroccan beauty treatments, is a popular amenity, with guests recommending spa day and lunch packages.
- Excellent Restaurant: The restaurant receives high marks for its delicious cuisine and beautiful garden views.
3. Room Quality
The 36 rooms at Les Jardins de la Médina are modern, air-conditioned, and soundproofed, offering a blend of comfort and stylish Moorish design. They are equipped with free Wi-Fi, satellite TV, and a private bathroom. Many rooms feature shared balconies or terraces that provide pleasant views over the pool and garden. Guests frequently mention the rooms as "very comfortable" and "beautifully appointed," often enhanced with thoughtful touches like rose petals. The hotel offers four room categories: Patio Side, Garden Side, Solarium, and Sultane, with some rooms boasting solariums or fireplaces.
4. Dining Experience
The hotel's restaurant and bar offer a delightful dining experience with views of the lush gardens. It serves a refined mix of Mediterranean and Moroccan cuisine, emphasizing fresh, local produce. Moroccan cooking courses are also available. Breakfast is generally praised as "very good" or "perfect". The dining room is described as lovely and cozy, especially on cooler evenings with log fires burning.
5. Service & Staff
The service and staff at Les Jardins de la Médina are consistently highlighted as a standout feature. Guests describe them as "exceptional," "top-notch," "friendly," "attentive," and "very helpful" in arranging tours and providing a seamless experience. Many reviews specifically praise the hospitality and the welcoming nature of the team.
6. Location & Accessibility
Located in the historic Kasbah district, Les Jardins de la Médina is ideally situated for exploring Marrakech. It is approximately 1.3 miles (2.1 km) from the city center and a convenient 15-minute walk from the famous Jemaa el-Fnaa Square. The hotel offers a peaceful retreat while still providing easy access to the vibrant Medina and local attractions like the Saadian Tombs. Airport transfers are available, with taxi journeys from Marrakech Menara Airport taking around 15 minutes. However, some guests have noted that access by taxi can be a bit challenging.
7. Value & Pricing
Les Jardins de la Médina is considered to offer "exceptional value" for a luxury property in Marrakech. Prices typically start from around $195 to $249 per night, with specific rates like $254.49 for a 1-night stay for two adults recently observed. The hotel also provides various special offers and packages, including discounts for direct bookings and wellness rituals.
8. Common Complaints
While overwhelmingly positive, some minor recurring issues have been noted by guests:
- Unreliable Wi-Fi: The free Wi-Fi is occasionally reported as unreliable, though this is acknowledged as a common issue in Marrakech.
- Breakfast Timing: One guest mentioned that the breakfast buffet was not fully ready at 7:30 AM, causing a slight inconvenience for early departures.
- Bar Service and Staff Interactions: A few isolated comments mentioned staff fighting or less attentive service at the bar area.
- Lack of Smart TVs: A recent review highlighted the absence of Smart TVs in rooms for streaming services like Netflix.
Sources
Points to Consider
- •While overwhelmingly positive, some minor recurring issues have been noted by guests:
- •Unreliable Wi-Fi: The free Wi-Fi is occasionally reported as unreliable, though this is acknowledged as a common issue in Marrakech.
Google Reviews
946 reviews
Recent Guest Reviews
Hayley
Really great 3 night stay here. Our room was perfect, so quiet and peaceful and had everything you needed. Breakfast was amazing, so fresh and a good choice and all the staff were very friendly. Fresh omelette station, fruits, cereals, cakes etc. Pool area was lovely, a bit busy at times but nice to relax. It’s located in a quieter area of the Kasbah which is nice, but still walking distance to e...
Response from the owner
It's wonderful to know your three nights felt peaceful and complete. The quiet of the rooms, the freshness of breakfast and the gentle energy of the Kasbah are all things we treasure here. We're glad ...
john richardson
We stayed for a couple of nights just after the turn of the year in one of the first floor rooms with two terraces. The weather meant that we could not make full use of the sun terrace but it was a good size and there was an outdoor shower. The room was lovely, testefully decorated with a fantastically comfortable bed and it was exceptionally quiet. Jardins is only a shortish walk away from all of...
Response from the owner
Thank you sincerely for sharing such a thoughtful reflection on your stay. We're delighted that you enjoyed the calm of your room, the comfort of the bed and the peaceful atmosphere created by the gar...
Penny Harrison
A beautiful oasis amongst the city walls.. the room was perfect, plenty of space, comfortable, spotlessly clean and the room service was fantastic. All the staff are so polite and helpful, the experience was like sharing with a family.. And the ladies in the spa were just perfect, fabulous at their profession. Thank you to all as we thoroughly enjoyed our stay and will definitely be back. Penny ...
Response from the owner
Dear Penny and Mark, thank you sincerely for this beautiful message. We are delighted that you felt so comfortable in your room and so warmly welcomed by our team. Feeling "like family" is a wonderful...
Glenn Versieck
Les Jardins de la Médina – An Oasis of Calm in the Heart of Marrakech Les Jardins de la Médina is truly an oasis of tranquility right in the heart of the bustling Médina. Everything is within walking distance, yet once inside, you’re surrounded by peace and beauty. The hotel blends traditional Moroccan charm with understated elegance. The inner courtyard is absolutely stunning — lush gardens wit...
Response from the owner
Thank you sincerely for this beautifully written review! We're touched by your appreciation of the gardens, rooms and peaceful atmosphere. Your words capture the very essence of what we strive to crea...
Helena Nabuco
It was one of the best hotels I’ve ever stayed at. Truly an oasis in the middle of the Medina. The natural surroundings are the highlight – beautiful, refreshing gardens everywhere. The staff is attentive, kind, and impeccable. The beds, sheets, and pillows were perfect. The spa is amazing!! The pool is stunning! I 100% recommend this place for your stay. :)
Response from the owner
Thank you so much for this amazing review. We're overjoyed to know that you found an oasis of peace and beauty here, and that the gardens, spa, pool and warm hospitality left such a strong impression....
George Papadopoulos
The hotel was beautiful. The people in the hotel helpful. The only thing I didn't like was the guide that was booked through the hotel. There was very little historical information and it was focused on the palace and a walk through the market which I could have done myself without having to pay for it. I would definitely recommend the hotel but lots of cheaper guides online.
Response from the owner
We're truly pleased that you enjoyed the beauty of the hotel and the kindness of our team. Regarding the guide, we're sorry to hear the experience didn't meet your expectations. Your feedback is impor...
