Le Victoria

Le Victoria, a Michelin Key Selected property nestled in the charming cobblestone streets of Durbuy, Belgium, consistently earns high praise from its guests for its unique blend of historic charm and modern comfort.

1. Overall Rating & Sentiment

Le Victoria boasts a "Very Good" overall rating of 8.2 out of 10, based on hundreds of reviews. The sentiment is overwhelmingly positive, with guests frequently describing the hotel as charming, cozy, and possessing an appealing mix of old-world charm and modern luxury.

2. Key Highlights

Guests particularly love Le Victoria for several reasons:

• Location: The hotel's prime location in the historical heart of Durbuy is a standout feature, placing guests directly amidst the town's quaint shops and restaurants.
• Service & Staff: The staff is consistently described as friendly, helpful, and lovely, contributing significantly to a welcoming atmosphere and overall hospitality.
• Design & Ambiance: The hotel's design is celebrated for its rustic charm, elegance, and characterful rooms that blend natural materials and wooden beams with modern comforts. The restaurant also offers a modern and cozy ambiance.
• Amenities: Key amenities include an exceptional on-site restaurant, a delicious breakfast, and comfortable, spacious rooms, some with stunning views. Guests also appreciate the complimentary drink provided upon arrival. The hotel offers free Wi-Fi, a garden, and a terrace, along with services like golf packages and bike rental.

3. Room Quality

The rooms at Le Victoria are highly regarded for their quality. They are often described as "magnificent," "spacious," "exceptionally clean," "comfortable," and "well-decorated," offering a cozy retreat. Each room is characterized by natural materials and wooden beams, successfully blending authenticity with modern amenities. Guests have noted the presence of brilliantly stocked fridges and very comfortable large beds. Private bathrooms are well-equipped with either a bathtub or a shower, complimentary toiletries, and a hairdryer. The suite with a panoramic terrace is particularly highlighted as "phenomenal." Many rooms offer quiet nights and stunning views of the town.

4. Dining Experience

The dining experience at Le Victoria is a significant draw:

• Victoria Grill Restaurant: The on-site Victoria Grill Restaurant is frequently praised as "exceptional" and offering "amazing food." Its specialty is delicious wood-fired grilled meats, complemented by a bistronomic cuisine that utilizes local products, reflecting family culinary traditions. The restaurant features a modern and warm atmosphere with a direct view of the open kitchen, and it is open seven days a week for both lunch and dinner. Guests can also enjoy a drink at the bar in the evening. During the season, the restaurant extends its dining area to a garden and a covered, heated terrace in the heart of the old town.
• Breakfast: The breakfast is consistently lauded as "excellent" and "delicious" by guests.

5. Service & Staff

The service and staff at Le Victoria receive glowing reviews. Guests consistently describe them as "friendly and helpful," "lovely," and "super friendly." The overall hospitality and welcoming nature of the staff are frequently highlighted as contributing to a perfect stay.

6. Location & Accessibility

Le Victoria's location is considered one of its greatest assets. It is situated in the historical heart of Durbuy, within a pedestrian area, providing immediate access to the town's charming ambiance, shops, and restaurants. While the hotel itself does not have on-site parking, public parking is available nearby, approximately 100 meters away, costing EUR 2 per hour. For guests interested in golf, Golf de Durbuy is a convenient 15-minute drive from the hotel.

7. Value & Pricing

The hotel scores 7.9 for value for money. Typical prices for a stay at Le Victoria start from approximately $143. Regarding family stays, children up to two years old can stay for free when using an existing bed, while children aged 3 to 12 incur a charge of €25 per person per stay. Pets are allowed upon request, though additional charges may apply.

8. Common Complaints

While generally positive, some recurring issues and criticisms have been noted by guests:

• Restaurant Service: A few guests have experienced issues with the restaurant staff, mentioning a language barrier (staff primarily speaking French), a lack of patience, and suboptimal presentation.
• Food Quality in Restaurant: Isolated complaints regarding the restaurant food include descriptions of dry, bland chicken and thin sauces, as well as an "absurd amount of time" for dessert service.
• Parking: The absence of advertised on-site parking has been a point of contention for some, who found themselves needing to use public parking or reserved spaces in a residential garage for an additional fee.

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