La Bastide de Saint Tropez
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La Bastide de Saint Tropez · Saint-Tropez, France
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Expert Review: La Bastide de Saint Tropez
La Bastide de Saint Tropez: A Comprehensive Review of the Michelin Key Selected Property
La Bastide de Saint Tropez, a Michelin Key Selected property nestled in a lush garden just minutes from the vibrant Saint-Tropez town center, offers a retreat aiming for tranquility and luxury. While guests often praise the hotel's charming atmosphere, exceptional service, and inviting amenities, some recurring concerns, particularly regarding room quality and value, merit attention.
1. Overall Rating & Sentiment
The overall sentiment for La Bastide de Saint Tropez is largely positive, with many guests expressing a strong desire to return. It is frequently described as a beautiful spot and a "new favourite place" for some visitors. However, this positive outlook is occasionally tempered by specific criticisms, leading to a mixed but generally favorable consensus.
2. Key Highlights
Guests consistently laud several aspects of La Bastide de Saint Tropez. The "beautiful atmosphere" and the tranquil garden setting are frequently highlighted. The hotel's "exceptional service" and the "comfortable beds" receive high praise. The heated outdoor pool is a significant draw, often described as beautiful and perfect for relaxation. Additionally, the availability of a spa offering treatments like massages and manicures adds to the luxurious experience. The hotel is also noted for being pet-friendly.
3. Room Quality
Room quality presents a somewhat divided picture. Many guests find the rooms "comfortable" and "tastefully decorated" in light, sunny tones, furnished with antiques, combining Provençal elegance with modern comfort. Suites are described as elegant, with living rooms separated from bedrooms and private terraces. Bathrooms are typically equipped with bathtubs, some with separate showers, featuring marble from various regions.
However, a notable number of guests express significant disappointment, claiming that rooms and especially bathrooms "are not renovated like mention on the homepage" and that they are "old" and "not on a 5 Star Level". Some highly critical reviews mention "fake pictures on the homepage," small and old beds, dirty conditions, broken sinks and shutters, and being assigned smaller, older rooms than booked, even in junior suites paid at high prices.
4. Dining Experience
The dining experience at La Bastide de Saint Tropez receives mixed reviews. Breakfast is generally considered good, with a sunny dining area and offerings including freshly squeezed juices, seasonal fruits, fresh breads and viennoiseries, charcuterie, dairy, cheese, cereals, and various egg preparations. High-quality artisanal jams from Gassin and butter from Saint-Malo are mentioned as special touches.
Despite these positives, some guests find the breakfast options limited or the quality less than expected. The main restaurant, L'Isoletta, offers Italian and Mediterranean cuisine with garden views, and a poolside barbecue is available in the summer season. While some describe the food as "excellent" and a "true showcase for all that's good in Mediterranean cuisine", others have found restaurant dining "expensive and disappointing".
5. Service & Staff
The service and staff at La Bastide de Saint Tropez consistently receive glowing reviews. Guests frequently describe the staff as "exceptional," "amazing," "warm and welcoming," "polite," "attentive," "accommodating," and "friendly". Many feel genuinely at home and pampered from the moment they arrive. The concierge service and shuttle service to the town are particularly appreciated.
6. Location & Accessibility
La Bastide de Saint Tropez is praised for its "perfect location," offering a tranquil haven "just a few minutes inland from the busy town center". It's situated in a quiet neighborhood, making it an "oasis of calm" amidst the bustle of Saint-Tropez. Guests find it easy to explore the town, and the hotel provides a convenient shuttle service to the village. The hotel is approximately 2 miles from the Saint Tropez city center. Accessibility notes indicate wheelchair accessibility with potential limitations, as there is no elevator, but a stair-free path to the entrance is available.
7. Value & Pricing
Value and pricing are areas of contention among guests. While some might find the "value for money is perfect", others express concerns, with some explicitly stating "bad value for money" or finding it "expensive". One particularly dissatisfied guest recounted a "worst experience since ages" paying over 2000 Euros per night for a room that did not meet expectations. Standard room rates can range from $550 to $1,016 USD, and suites from $642 to $796 USD.
8. Common Complaints
The most frequently recurring complaints revolve around the discrepancy between advertised and actual room quality, particularly concerning renovations. Guests report that rooms and bathrooms are "old" and "not renovated" as depicted in "fake pictures" on the hotel's website. Instances of small, old beds, broken fixtures (like sinks and shutters), and being allocated a room inferior to the one booked (e.g., a standard room instead of a junior suite) have been reported. Other criticisms include issues with the "quality and offer of breakfast" and the restaurant dining being "expensive and disappointing", with some guests noting the absence of an expected barbecue or issues with the hammam. Lastly, some guests perceive the hotel's pricing to be poor value for the experience received.
Sources
Google Reviews
252 reviews
Recent Guest Reviews
Zara Durrani
I had dinner and brunch here during my time in Saint-Tropez, and both experiences were incredible. The moment I walked in, I felt transported the gardens are absolutely stunning and the atmosphere is elegant yet relaxed. Every dish was beautifully presented and full of flavor, and the service made me feel genuinely cared for. I’m so grateful I got to experience this side of Saint-Tropez refined, p...
Rom Slim
This is a difficult review because there is a lot to like about this hotel. Beautiful grounds, really first class personnel, delightful pool area and very good restaurant. Two problems for me were room sizes and location. I get that in St. Tropez space is at a premium, but I stayed in what was called a junior suite, and it really was just a small (actually very small) hotel room. The second pro...
Response from the owner
Dear Mister Slim,<br>We thank you for taking the time to share your detailed feedback. We’re truly pleased to hear that you enjoyed our beautiful grounds, the pool area, our restaurant, and especially...
A Forex 8
Beautiful place! The staff are amazing and so accomodating. Also, the food from the restaurant was outstanding! We wanted to thank you all for making our stay memorable. We will be back next year for a longer stay.
Response from the owner
Dear Mister Forex,<br>We thank you for your lovely feedback! We’re delighted to hear that our staff made such a positive impression and that you had a wonderful experience at our restaurant. It’s trul...
Cesari Cesari
I had dinner with my daughter here. I can say that we were very impressed by this place. It is an oasis of elegance and refinement in the midst of the tourist madness of Saint Tropez. The reception by the concierge was very warm. We came a few hours early to make the reservation and the lady was very kind to show us the seats and let us choose any seat we want to reserve a table for later. You ...
Response from the owner
Dear Mister,<br>We would like to thank you for your glowing review. <br>We are thrilled to hear that you had a special experience with us and are delighted to share your lovely words with our collabor...
Eyal Fisher
Incredibly charming hotel with exceptional service and attention to detail. The property is immaculate and the staff are friendly and attentive. Definitely returning.
Response from the owner
Dear Mister Fisher,<br>Thank you so much for your wonderful feedback! We’re delighted to hear that you enjoyed the charm of our hotel, the quality of service, and the attention to detail that we take ...
Eveie Sangster
I can’t fault this hotel. The staff are attentive and kind. The rooms were beautifully finished, clean and modern. The pool is heated, clean and chic and the food is delicious. As soon as we arrived we booked to come again. 5 stars very deserved
Response from the owner
Dear Madam, Dear Sir Sangster,<br><br>We thank you for your wonderful review! We are thrilled to hear that you had such a positive experience with us. Our team works hard to ensure every guest feels w...
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