Kimpton Sawyer Hotel

The Kimpton Sawyer Hotel, a Michelin Key Selected property in Sacramento, United States, generally receives high praise for its modern luxury, prime location, and exceptional amenities, though some guests have noted inconsistencies in service and room maintenance.

1. Overall Rating & Sentiment

The Kimpton Sawyer Hotel consistently garners "outstanding" or "very good" customer ratings, with overall scores often ranging from 8.8 to 9.1 out of 10. Guests frequently laud the hotel for its exceptional service and array of amenities, making it a top choice for travelers seeking a memorable stay.

2. Key Highlights

Guests are particularly fond of the hotel's strategic location within the Downtown Commons (DoCo) district, placing it steps away from the Golden 1 Center, local shopping, and art galleries. A major highlight is the chic third-floor rooftop pool and bar, Revival, which offers stunning city views and a lively social atmosphere, often featuring live music. The modern, stylish design, which incorporates elements inspired by Sacramento's agricultural heritage and culture, also receives high commendation. Additional beloved amenities include a daily complimentary wine reception during the evening social hour and morning coffee and tea service. The hotel is also known for its pet-friendly policy.

3. Room Quality

The 250 guest rooms and suites are described as spacious, contemporary, and elegantly designed, often featuring a muted palette of natural tones and clean lines. They are accented with high-quality fixtures, furnishings, and artwork from local artists. Guests can expect comfortable pillowtop mattresses, Italian sheets, hypo-allergenic bedding, and Nespresso machines in all rooms. While many find the rooms immaculate and well-appointed, some feedback points to occasional issues such as outdated decor, stained carpets, or broken drawers in certain rooms. Rooms typically do not have coffee makers, but complimentary coffee and tea are available in the lobby. The mini-bar tends to fill the small refrigerator, making it less practical for personal use. Good insulation generally keeps noise levels quiet, contributing to a peaceful sleep.

4. Dining Experience

The Kimpton Sawyer Hotel offers diverse dining options. Revival, the bar and lounge located on the third-floor pool deck, serves cocktails and seasonal small bites, acting as a social hub. Echo & Rig is another on-site restaurant, described as a steakhouse and full-service butcher, paying tribute to Sacramento's agricultural roots. A complimentary breakfast buffet is available daily, offering a selection of hot items like oatmeal and breakfast sandwiches, alongside yogurt, breads, pastries, juices, coffee, and tea. Private dining events can also be arranged at the hotel, with dedicated staff coordinating custom catering.

5. Service & Staff

The staff at Kimpton Sawyer Hotel is frequently lauded for their exceptional hospitality, described as friendly, attentive, helpful, and efficient, often going above and beyond to ensure guest comfort and satisfaction. Guests have reported pleasant interactions, with staff making stays delightful. However, there have been some recurring complaints regarding service, particularly concerning the front desk staff, and issues related to room cleanliness and restocking not meeting expectations for the hotel's price point.

6. Location & Accessibility

The hotel boasts an unbeatable location in the heart of Downtown Sacramento, situated within the Downtown Commons (DoCo) development. It's directly adjacent to the Golden 1 Center, home of the Sacramento Kings. Major attractions like Old Sacramento and the California State Capitol Museum are less than a 10-minute walk away. Public transportation is highly accessible, with Sacramento Valley Station (Amtrak) just a two-block walk and various bus and light rail stops within a half-mile. The hotel also offers complimentary bicycle rentals, making it easy to explore the city. Sacramento International Airport is approximately a 15-minute taxi, Uber, or Lyft ride away.

7. Value & Pricing

Guests generally consider the Kimpton Sawyer Hotel to offer excellent value for money, with an 8.2 rating in this category. While the average room price of around $332 is higher than Sacramento's city average of $180, guests feel the upscale experience justifies the cost. Premier King rooms can range from approximately $189 to $529, depending on the season and demand. A daily guest amenities fee of $25 plus tax applies, which includes perks such as year-round access to the heated outdoor pool, Nespresso machines in rooms, and a 24-hour fitness center. IHG One Rewards members receive complimentary Wi-Fi.

8. Common Complaints

Despite overall positive feedback, some recurring criticisms include issues with service, particularly from front desk personnel, and inconsistencies in room cleanliness and restocking of amenities. Some guests have noted that certain rooms feature outdated decor, stained carpets, or broken furniture, and that beds can receive varied reviews for comfort. The fully stocked mini-bar in the refrigerator also leaves little space for personal items, which can be an inconvenience.

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