Kimpton Brice Hotel

The Kimpton Brice Hotel in Savannah, United States, a Michelin Key Selected property, generally receives positive feedback for its blend of Southern charm and modern boutique style. It is particularly lauded for its exceptional service, prime location, and pet-friendly atmosphere.

1. Overall Rating & Sentiment

The Kimpton Brice Hotel typically garners a "Very Good" to "Good" overall rating from guests, with scores around 8.0 on Booking.com and 7.9 on Kayak. The general sentiment is positive, with many guests expressing a desire to return. While most reviews are favorable, some guests have noted areas for improvement regarding cleanliness and specific service interactions.

2. Key Highlights

Guests consistently praise several aspects of the Kimpton Brice Hotel:

• Pet-Friendly Policy: The hotel is exceptionally welcoming to pets, offering amenities and allowing dogs in many areas, including the restaurant.
• Service & Staff: The staff is frequently described as "super friendly," "exceptional," "helpful," and "accommodating."
• Location: Its prime spot within the Historic District, close to River Street and other attractions, is a major draw.
• Amenities: Guests appreciate the outdoor pool, the "Secret Garden" with a fire pit, complimentary bicycles, a nightly hosted evening wine hour, and complimentary morning coffee and tea service. The lobby is designed to resemble a cozy living room, offering a fantastic place to relax.

3. Room Quality

The 145 guest rooms and suites are characterized as spacious, bright, and comfortable, featuring a colorful and plush design with modern accents. Many rooms boast sleek, modern versions of classic four-poster beds with pillow-top mattresses, which guests find very comfortable. In-room amenities include 40-inch flat-screen TVs, Atelier Bloem bath products, yoga mats, and organic honor bars. Some suites also offer separate living rooms and soaking tubs. However, some guests have mentioned that the shower/toilet rooms can be quite small, and there have been reports of worn-out mattresses in certain rooms. A recurring complaint for some rooms is a damp feeling, particularly given Savannah's humidity.

4. Dining Experience

The on-site Pacci Italian Kitchen + Bar receives high marks for its delicious Italian cuisine and artisanal cocktails. The restaurant offers a warm and inviting atmosphere, and its Secret Garden provides an outdoor dining experience. Breakfast is often described as delicious, with guests praising both the options and the service. Pacci also hosts a "boozy Punch Drunk Brunch" on weekends and special "supper club"-style prix fixe menus on Wednesday nights. While room service has been available, the hotel now emphasizes a 24/7 gourmet pantry service for guest convenience.

5. Service & Staff

The hotel's staff and their commitment to Southern hospitality are consistently highlighted as outstanding. Guests frequently use terms like "exceptional," "incredibly helpful," "supportive," and "very professional" to describe the team. Employees are noted for being welcoming and caring, contributing to a family-like atmosphere. However, isolated instances of poor customer service and minor issues with front desk efficiency have been reported.

6. Location & Accessibility

The Kimpton Brice Hotel boasts an excellent location in the heart of Savannah's Historic District, nestled within Washington Square. It is conveniently situated just a block from River Street (a 3-minute walk) and within easy walking distance (10-15 minutes) to popular attractions like City Market, Emmet Park, and Savannah Riverboat Cruises. The central location also makes it ideal for accessing trolley tours and carriage rides.

7. Value & Pricing

The Kimpton Brice is generally considered a luxury boutique hotel, with an average price around $281 per room, which is higher than the average Savannah hotel room price of $180. While some guests consider it expensive, others find it offers exceptional value for a discerning traveler given its amenities and location. There is a destination fee of $35.00 USD + TAX per day, which includes a $20 daily food and beverage credit. Prices can fluctuate significantly, with November being the cheapest month and April the most expensive.

8. Common Complaints

While largely positive, recurrent criticisms include:

• Room Issues: Some guests have reported small shower/toilet rooms, worn-out bed mattresses, or a persistent dampness in their rooms.
• Cleanliness: A few reviews mention dissatisfaction with room cleanliness.
• Service Inconsistencies: Isolated incidents of poor customer service, particularly at the front desk, and issues with reservation accuracy have been noted.
• Valet Parking Cost/Service: Valet parking is available for $52 per night, and some older reviews mentioned slow valet service.

Sources

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