Jing An Shangri-La West Shanghai

Jing An Shangri-La West Shanghai stands as a prominent Michelin Key Selected property, frequently praised for its luxurious amenities, exceptional service, and prime location in the heart of Shanghai's vibrant Jing'an District.

1. Overall Rating & Sentiment

The general consensus for Jing An Shangri-La West Shanghai is overwhelmingly positive, with guests consistently rating it as "wonderful" and "excellent." Review platforms show high average scores, often around 9.1 to 9.4 out of 10. The sentiment highlights an opulent, luxurious, and truly five-star experience that seamlessly blends modern design with the brand's renowned service culture.

2. Key Highlights

Guests consistently laud several aspects of the hotel:

• Service & Hospitality: The staff are frequently described as friendly, helpful, polite, attentive, and going above and beyond to ensure a memorable stay. The service in the Horizon Lounge receives particular praise for its outstanding quality.
• Location: Its central position in the Jing'an District offers unparalleled convenience, providing easy access to shopping, dining, attractions, and major transportation hubs.
• Design & Ambiance: The hotel boasts a striking contemporary design, starting with an elegant "crystal rain" feature in the lobby that immediately conveys opulence. The property is noted for being stunning, clean, and well-maintained.
• Amenities: The world-class facilities are a significant draw, including a state-of-the-art health club, a heated indoor swimming pool, and the luxurious CHI spa. The Horizon Club Lounge on the 55th floor offers impressive panoramic city views.

3. Room Quality

The hotel offers over five hundred beautifully appointed rooms and suites, characterized by their spaciousness and elegant, contemporary design. Standard Deluxe King rooms start at a generous 42 square yards (452 sq ft).

• Comfort & Design: Rooms feature plush furnishings and floor-to-ceiling windows that provide breathtaking views of the Shanghai skyline. Guests often describe the beds as "super comfy."
• Features: Each unit is well-equipped with modern amenities such as flat-screen TVs with cable and satellite channels, a mini-bar, and a full-size executive writing desk. Suites offer additional luxuries like Nespresso machines and Bulgari bath products.
• Bathrooms: The marble bathrooms are luxuriously furnished, often featuring heated floors, separate bathtubs and showers, and even LCD televisions hidden behind mirrors for a touch of sophistication.

4. Dining Experience

Jing An Shangri-La provides an extensive selection of gourmet dining options across several stylish restaurants and bars.

• Restaurants: The hotel houses three Western-style restaurants: Café Liang, offering Asian and Western cuisines with a modern Japanese section; Calypso Restaurant & Lounge, known for Mediterranean dishes like Neapolitan-style pizzas and house-made pasta; and The 1515 West, Chophouse & Bar, a New York-style chophouse specializing in steak. For Chinese cuisine, Summer Palace serves contemporary dishes inspired by classical Chinese ink paintings. Notably, both Summer Palace and The 1515 West Chophouse & Bar were recognized as Michelin Selected Restaurants in 2017.
• Breakfast: The breakfast buffet is frequently lauded as "excellent" and "enormous," offering a wide variety of freshly prepared Asian and Western options, including popular Chinese noodle selections. The Horizon Club also provides an excellent breakfast.

5. Service & Staff

The hotel's staff consistently receives high ratings (around 9.2/10) for their exceptional hospitality. Guests frequently highlight the warm welcome, friendly demeanor, attentiveness, and willingness of staff members to go above and beyond to assist. Responsive service with swift handling of requests is also a common commendation.

6. Location & Accessibility

The Jing An Shangri-La boasts a prime and highly convenient location in the bustling Jing'an District, situated within the multi-faceted Jing An Kerry Centre.

• Neighborhood: It's nestled in the heart of a vibrant shopping area, offering easy access to numerous shops, boutiques, department stores, cafes, and local restaurants. The area provides a glimpse into local and expat life, offering a more relaxed atmosphere compared to some other tourist-centric parts of Shanghai.
• Attractions: Key attractions such as Jing'an Temple (a 4-minute walk), Shanghai Exhibition Center (5-11 minute walk), and the Former French Concession (an 8-minute walk) are easily accessible. The Jade Buddha Temple is also nearby.
• Transport: The hotel is directly connected underground to Jing'an Temple Metro Station (Lines 2 and 7), making city exploration effortless with a short 3-5 minute walk without stairs. It is approximately a 30-34 minute drive from Shanghai Hongqiao International Airport (SHA) and about a 45-minute drive from Pudong International Airport (PVG).

7. Value & Pricing

While offering a luxurious five-star experience, Jing An Shangri-La West Shanghai is often considered to provide exceptional value for money in Shanghai. Average room prices typically range from around $269 on weeknights to $284 on weekend nights, though rates can start from $189-$223. The average price can be around $303, but some data also indicates an average of $498, reflecting the premium nature of some room types and fluctuations based on demand. Guests looking for the best deals might consider visiting in August, which sees an average 17% drop in price, while October tends to be the most expensive month with a 42% rise.

8. Common Complaints

While overwhelmingly positive, a few minor criticisms have been noted:

• An older review (2015) mentioned the design of bedside reading lights and a limited number of laptop-friendly workspaces in the main Horizon Club lounge.
• The free Wi-Fi received a slightly lower rating (7.5/10) compared to other categories by some users, although it is generally available throughout the property.
• Although breakfast is highly praised, a few individual guest experiences noted disappointment with the options, which seems to be an outlier against the general positive feedback.

Sources

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