InterContinental Quanzhou

The InterContinental Quanzhou, a Michelin Key Selected property, generally garners overwhelmingly positive feedback, celebrated for its luxurious offerings and attentive service.

Overall Rating & Sentiment

The hotel consistently receives high praise, with an "Outstanding" rating of 9.5/10 based on over 5000 reviews on Trip.com, and an "Exceptional" 9.4 rating from over 5,000 reviews on Agoda.com. Guests frequently describe their stays as "marvellous" and "excellent," highlighting a strong sense of satisfaction.

Key Highlights

Guests particularly love the breathtaking river views, especially at sunset, and the spacious, well-maintained rooms. The attentive and professional service provided by the staff is a recurring highlight. The hotel's comprehensive facilities, including a spa, fitness center, and an impressive indoor swimming pool, also contribute to its appeal. Its location within the mixed-use Tahoe Plaza, offering retail and entertainment, is also considered a significant advantage.

Room Quality

The rooms at InterContinental Quanzhou are described as incredibly spacious, clean, comfortable, and well-maintained. Many rooms feature floor-to-ceiling windows, providing fantastic views of the Jinjiang River, the Jinjiang Bridge, and even the "Eye of Quanzhou" Ferris wheel, with some deluxe river view rooms boasting bathtubs situated by these windows for an enhanced viewing experience. In-room comforts are high-end, including 49-inch LCD televisions, rain showers, premium bedding, a pillow menu, complimentary bottled water, and coffee/tea makers. Memory foam beds with down comforters are also provided for optimal sleep quality.

Dining Experience

The breakfast at InterContinental Quanzhou is frequently lauded as "great," "fresh," and "delicious," offering a wide variety of both Chinese and Western options. However, some guests have noted that breakfast can be crowded, and there have been occasional criticisms regarding slow service from baristas and a preference for machine-made coffee over handmade options during peak times. The hotel also features other dining options, including Commune, an open-kitchen restaurant, and Cai Feng Lou, specializing in local Quanzhou, Fujian, and Guangdong dishes. Additionally, there are 24-hour room service and a coffee shop.

Service & Staff

The service is consistently praised as "incredibly attentive," "thoughtful," and "professional." Many guests specifically mention front desk staff by name, like Anna and Angelia, for their politeness, efficiency, and helpfulness, including providing local recommendations. The Executive Lounge staff also receive commendation for their attentiveness. Bellhops are noted for proactively assisting with luggage, and check-in is generally efficient.

Location & Accessibility

The hotel boasts an excellent location by Taihe Plaza, making it a superb spot to watch fireworks. It is conveniently situated near a small mall and a night market, offering easy access to dining and shopping. While it might be a bit further from the old town and some historical attractions, Quanzhou is not a large city, and attractions are easily reachable by a 15-minute taxi ride. The hotel is approximately a 5-minute drive from Jinjiang Bridge, a 20-minute drive from Quanzhou Jinjiang International Airport, and about a 30-minute car ride from Quanzhou Railway Station. Public transportation access is also convenient with Quanzhou Bus Station nearby.

Value & Pricing

The InterContinental Quanzhou is considered to offer good value, especially for a 5-star property. Average room rates are around $139, with deals sometimes available from $100-$105 per night. This is slightly higher than the city's average of $54 but reflects the enhanced comfort, service, and sophistication provided.

Common Complaints

Despite the overwhelmingly positive reviews, some recurring issues include breakfast crowding and the occasional unfriendly barista, particularly when guests request handmade coffee and are directed to machines. There have also been isolated reports of check-in delays during extremely busy periods like holidays. While the location is generally good, some guests note its distance from the old town's historical attractions and limited authentic local dining options in the immediate vicinity. The swimming pool can also become crowded, as it is operated by a third-party partner.

Sources

1. trip.com
2. trip.com
3. agoda.com
4. michelin.com
5. tablethotels.com
6. travelocity.com
7. booking.com
8. booking.com
9. momondo.com
10. ihg.com