InterContinental Hefei

InterContinental Hefei, a distinguished Michelin Key Selected property, consistently earns high praise from guests for its luxurious accommodations, exceptional service, and prime location overlooking Swan Lake. Opened in 2018, the hotel is a beacon of world-class hospitality in Hefei's vibrant Zhengwu District.

1. Overall Rating & Sentiment

The overall sentiment for InterContinental Hefei is overwhelmingly positive, with guests frequently rating it as excellent or wonderful. It boasts impressive scores for comfort (9.7), cleanliness (9.5), facilities (9.2), and location (9.2). While staff and value for money receive slightly lower, yet still strong, ratings of 8.3 and 8.4 respectively, the general consensus highlights a luxurious and highly enjoyable stay. Its designation as a Michelin Key Selected property further underscores its commitment to delivering remarkable guest experiences.

2. Key Highlights

Guests consistently laud several aspects of the InterContinental Hefei:

• Service & Hospitality: The staff are frequently described as "super friendly and helpful", "excellent", and "very patient and attentive".
• Location: Its picturesque setting on the banks of Swan Lake provides "impressive lake views" and offers a tranquil environment with a private garden.
• Design & Ambiance: The hotel features elegant rooms and suites that blend classic and contemporary styles, complemented by lavish, spa-like bathrooms with richly figured marble.
• Amenities: Guests appreciate the comprehensive range of facilities, including a full-service spa, a stunning indoor pool with views, a well-equipped fitness center, sun terrace, and lush gardens. Complimentary Wi-Fi and parking are also valued.

3. Room Quality

The hotel offers 405 contemporary guest rooms and suites, many providing captivating lake or city views. Rooms are consistently noted for being spacious, clean, and comfortable. Modern amenities are a highlight, including intelligent lighting, digital entertainment systems, BOSE sound systems, and internet access. The bathrooms are luxurious, featuring soothing rainforest showers and in some cases, bathtubs with spectacular views and separate shower areas. Each room is also equipped with an ergonomic workspace, private bathroom, soundproofing, high-quality linens, and luxurious toiletries, ensuring a restful and convenient stay.

4. Dining Experience

The InterContinental Hefei provides a diverse and high-quality culinary journey with at least three on-site restaurants. Options include Cai Feng Lou, specializing in Cantonese and Sichuan cuisine, the all-day international Commune restaurant, and Tsingtao 1903, offering Western-style barbecue and Qingdao beers.

The breakfast buffet is a particular standout, described as "rich" and "fantastic" by guests, with a wide array of both local specialties (such as Wanbei Sa Soup, Huainan beef soup, fresh wontons, and Cantonese rice noodles) and international dishes. For added convenience, 24-hour room service is available, and guests staying in executive rooms enjoy access to the executive lounge for buffet and happy hour offerings.

5. Service & Staff

The hotel's staff receives strong commendation for their hospitality. Guests frequently highlight their friendliness, helpfulness, and attentive nature. Positive experiences include accommodating requests for late check-out for families with children and attentive service from breakfast staff. Housekeeping is also noted for being patient and thoughtful, with one guest mentioning staff proactively providing extra water based on consumption.

6. Location & Accessibility

Situated gracefully on the banks of Swan Lake in Hefei's new Zhengwu District, the InterContinental Hefei offers an ideal blend of scenic beauty and urban convenience. It provides easy access to local attractions such as Hui Garden (5km away) and Anhui Museum (3km away), and is within walking distance of the Hefei Grand Theater opera house.

Transportation is readily available, with Hefei South Railway Station approximately an 8km (15-minute drive) distance and Xinqiao International Airport around 37km (45-minute drive) away. The hotel's central location also places it conveniently close to various shopping centers and dining options, making it suitable for both leisure and business travelers.

7. Value & Pricing

With an average room price around $134, the InterContinental Hefei is considered a prestigious luxury hotel that offers good value for the experience it provides, reflected in its 8.4 rating for value for money. Pricing can fluctuate based on the season, with May typically being the cheapest month to stay (averaging around $43), and February being the most expensive (averaging around $83). Weeknight stays average around $167, while weekend nights can be closer to $104.

8. Common Complaints

While overall reviews are highly favorable, some guests have noted minor areas for improvement. Recurring criticisms sometimes involve the breakfast restaurant becoming crowded on weekends, with a perceived lack of staff management for the flow of people and instances of unattended noisy children in both the gym and dining areas.

Sources

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2. michelin.com
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