InterContinental Hangzhou Liangzhu

The InterContinental Hangzhou Liangzhu, a property recognized with a Michelin Key, offers a luxurious and highly-rated experience in Hangzhou, China. It is celebrated for its blend of modern comfort and subtle nods to the ancient Liangzhu culture.

1. Overall Rating & Sentiment

The general consensus among guests is overwhelmingly positive, with the hotel frequently receiving "exceptional" ratings. On Trip.com, it scores an impressive 9.7 out of 10 based on 20 reviews, and a 5.0 out of 5 on Google from 11 reviews. Guests often describe their stay as "absolutely stunning" and "the best hotel on our China trip," highlighting a strong positive sentiment. While an older review mentioned a "terrible stay" and suggested the hotel was "old, dated, in need of refurb," more recent feedback strongly contradicts this, praising well-maintained facilities and a high standard of service.

2. Key Highlights

Guests consistently praise the hotel's beautiful design, both in its architecture and rooms. The exceptional facilities, including a "very cool indoor pool," infinity swimming pool, sauna, fitness center, a seasonal outdoor pool, terrace, open-air bath, and serene garden, are frequently highlighted. The service provided by the "warm and courteous" staff is also a significant draw. Its strategic location near cultural landmarks like the Liangzhu Museum and the UNESCO-listed Liangzhu Ancient City appeals to travelers interested in history. The grand and spacious lobby, featuring a central art installation made of hundreds of crystals, also leaves a memorable impression.

3. Room Quality

The rooms at InterContinental Hangzhou Liangzhu are consistently described as comfortable, clean, and tidy, featuring elegant accommodations and a "super functional layout." They are notably spacious, with even the entry-level rooms starting at a generous 45 to 50 square meters. Modern amenities include air-conditioning, complimentary WiFi, a work desk, flat-screen TV, and a private bathroom equipped with free toiletries, a hairdryer, and bathrobes. Guests also appreciate the presence of a mini-bar, refrigerator, and coffee/tea maker for added convenience. Many rooms offer pleasant views, including some overlooking a Ferris wheel. The mattresses are noted for their comfort, contributing to a peaceful night's sleep, and soundproofing is generally good.

4. Dining Experience

The dining experience at the InterContinental Hangzhou Liangzhu is a strong point, with the hotel featuring a family-friendly restaurant named "Commune" that offers a diverse menu of Chinese, Spanish, and local Hangzhou cuisines, blending Western and local flavors. Breakfast receives particular acclaim for its quality and extensive variety, providing continental, American, buffet, and Asian options. Specific guest favorites include waffles, croissants, pancakes, homemade yogurt with honeycomb honey, cold cereals, hot oatmeal, and a selection of freshly squeezed juices. In addition to breakfast, dinner, high tea, and cocktails are also available.

5. Service & Staff

The hotel's service and staff consistently receive high praise from guests. The hospitality is frequently described as "excellent," "super friendly and helpful," "warm and courteous," and "attentive." Guests appreciate the efficiency of check-in and check-out processes, the prompt feedback and solutions provided, and the personalized touches, such as staff members remembering guest surnames and offering welcome drinks. A proactive butler service, which contacts guests even before check-in, further enhances the experience. Several staff members, including Becky, Eason, Oliver, Ella, Robin, and Roy, have been specifically commended for their exceptional service.

6. Location & Accessibility

Located in the Yuhang District, the InterContinental Hangzhou Liangzhu is positioned as a top-tier business hotel within suburban Hangzhou. It boasts a strategic location just a ten-minute drive from the esteemed David Chipperfield Architects-designed Liangzhu Museum, an integral part of the UNESCO-listed Liangzhu Ancient City site. Other nearby attractions include Xixi Wetland and Lingyin Temple, both approximately 9.9 miles away. Hangzhou Xiaoshan International Airport is about 32 miles from the hotel.

The hotel offers excellent transport links, being close to major metro stations such as East Railway Station, Linping, Nanyuan, Pengbu, Qiaosi, South Qiaosi, and Wengmei, ensuring seamless connectivity to the wider city. The Yuhang High-Railway Station also provides high-speed train services to other major cities. While West Lake is a 30-50 minute drive away, taxis are readily available and convenient for travel. For guests with vehicles, free on-site parking is provided, and the hotel also offers a complimentary shuttle service. The proximity to Aeon Mall also makes shopping and dining highly convenient for guests.

7. Value & Pricing

As a Michelin Key Selected property, the InterContinental Hangzhou Liangzhu offers a premium luxury experience. While pricing can vary, rooms are generally found starting around USD 188.45. Guest reviews indicate a strong "Value for money" with scores of 9.4/10 and 8.1, suggesting that guests feel the amenities and luxuries provided exceed their expectations, justifying the cost.

8. Common Complaints

While largely positive, some isolated or older criticisms exist. One review on an IHG forum from several months ago expressed disappointment, stating it "doesn't match the InterContinental brand" and was a "terrible stay." An older forum discussion mentioned that the hotel's older main lobby might experience noise if music is played, potentially affecting some rooms, and noted that breakfast could be crowded when the Club InterContinental service was unavailable. Another older comment highlighted issues with climate control in some rooms, describing them as being too hot even in winter. Additionally, one guest found the breakfast selection "a bit limited" in terms of specific local Hangzhou snacks. However, these appear to be exceptions, with most recent feedback praising the hotel's cleanliness, facilities, and overall service.

Sources

1. michelin.com
2. trip.com
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4. ihgplc.com
5. booking.com
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7. flyertalk.com
8. trip.com
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12. hangzhouhotelsweb.com
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